Thorz

Good news. The latest update v10.88.0 on the iPhone app restored the ability to pinch-to-zoom both when viewing and when editing notes.

It feels like the function is buggy, specially if you are interacting with note titles. In my tests zoom can suddenly get disabled when doing this. Forcibly closing and restarting the EN app enables the ability to pinch-to-zoom again.

I am happy that they have decided to revert this change.

17 minutes ago, Jon/t said:

Just opened a note on the Android app and I can pinch to zoom just fine. You up to date.

Thank you for posting this!!!!!

Pinch-to-zoom is back on v10.88.0 in iOS too!

This painted a smile in my face. I, as thousands of other users are hugely dependent on this accessibility function.

On 5/19/2024 at 9:09 AM, MvdH said:

Like Federico does on X? Or do you mean something different?

He doesn’t talk about all the issues there. In socials, they just cherry-pick the topics they discuss.

For example, they haven’t even acknowledged that they have removed pinch-to-zoom from the mobile apps, a change that is much more functionally critical than the changing of the color of the internal links.

There is still plenty of green in the marketing material, for instance on the website, starting with the logos. Generally speaking, a rebranding change like the one you describe starts with the marketing side where changes are pretty easy to implement.

Absolutely agree. At the moment it feels like BS is using all the user base as beta testers.

I do like some of the new features that have been implemented lately, it is great to see the product evolving forward, but removing crucial functions that have been available in Evernote since its inception without first measuring the impact this will have on thousands of users is not ok. I don't know if the removal of some of these functions happened because of bugs introduced due to the fast development cycle or the result of completely arbitrary decisions taken by someone at BS.

@Uge2000

Ya que Evernote es una parte tan importante para tu empresa, creo que lo que te recomendo @VincentC es una muy buena idea.

Si no puedes solucionar tu situacion utilizando el sistema actual de 2 niveles de folders y el uso de etiquetas, creo que tu unica opcion es buscar otra herramienta. Es practicamente imposible que Evernote vaya a implementar mas niveles de subfolders en un futuro proximo.

Por lo que escribes entiendo que llevas años utilizando EN, y que reemplazarlo por otra herramienta es un paso muy complicado, pero viendo los cambios tan arbitrarios que ha estado implementando Bending Spoons durante los ultimos meses, eliminando funciones que hemos tenido durantre años, y el absoluto abandono de respuesta a soporte tecnico, creo que no estaria mal que invirtieras tiempo buscando otras opciones.

On 5/5/2024 at 6:48 PM, Tertey said:

You may ask about green internal links in here → link

Done. But do BS actually read that feedback?

I hope that BS can overcome their current difficulties and start responding to support requests from their paying customers as soon as possible.

Neglecting customer support is one of the worst ways to save money in business management. It is normal for users to express their opinions about this online.

Unfortunately, BS's recent actions are the reason for negative publicity for themselves.

9 hours ago, gazumped said:

The staff there are only human,  trying to make the best of an abysmal situation.  If you're not prepared to be patient while they do that,  you should probably be looking at other providers.

I hold great respect and appreciation for the tireless efforts you and the entire moderation team exert to uphold this forum. However, I must respectfully disagree with the defense of Evernote's current support practices as stated in the quoted text.

Throughout all my experience in the IT industry, I have rarely encountered a company that completely neglects its paying customers by failing to respond to support inquiries for such an extended period, as BS has done in the last months. Just over the past month, I've submitted multiple support tickets without receiving a single response. As a veteran user of Evernote since 2012, I am intimately familiar with the product, and typically only reach out to support when encountering a bug that I cannot resolve on my own or by first searching both this forum and the web for a possible solution.

The last time I heard back from Evernote's support was 8 months ago, when I inquired about a concerning 257% price increase in my region for the Evernote plan I use (257% was not a typo).

While I understand your suggestion to consider other providers, transitioning to another service presents a formidable challenge, particularly for visually impaired users like me who heavily rely on Evernote's integration into their daily workflow.

Perhaps there could be a more open discussion about user experiences with Evernote support? That can be the topic of another thread all by itself.

I am not sure if there is any point in continuing to post bug reports here or sending them via the support ticket system, I'll continue doing so in the hope that someone from BS someday reads them.

Today the macOS client was once again updated (we all know we are in a constant update cycle nowadays). This time it was to v10.86.8.

The release notes say a "new task section for enhanced organization and efficiency" now exists. This sounds cool, especially because I have started using tasks in EN more in the last few months.

I immediately checked this new Task section on Mac and it looks great. I went inside one of my notes and inserted a new task at the start of the note, then I went back to the Tasks section. To my surprise, the task there didn't show the correct text, EN just took the existing text from the next line on the note and inserted it as the task text. If I go into the note I can still see the original text I used for the task, but the Tasks section shows an incorrect text.

I then deleted the task from the Tasks section and created it again inside the note, this time in another part of the note's body (not at the start). The crazy thing is that in the Tasks section EN again changed the text to the incorrect one it had chosen for the task I had previously deleted.

I repeated the last action several times deleting the task and creating it again, but EN always changed the text on the Tasks section.

In the end, the only thing I could do to solve the issue with this particular task was to create it inside the note, copy the text, go to the Tasks section, and change the text there pasting what I had copied. Twice the work.

Both task creation and display under the previous Tasks section have been very reliable until this new update.

I hope this is just a small glitch and not a generalized bug introduced to the Tasks module.

Anyone else have detected something like this?

4 hours ago, Lolinda said:

But there's an additional long-standing issue with pinch-to-zoom:

On both of my Android phones, pinch-to-zoom makes the text simply move out of the screen to the left and to the right! 😮 No re-breaking of lines! Unbelievably stupid! So I have to drag, two fingers held on the screen, the text to the left and to the right: this is the only way to read the beginning and the end of the magnified lines. 

I have already reported this bug to Evernote, I have put in a lot of time to produce a screen recording and guess what they responded? Nothing! as usual! Their non-existent support even for users who do pay. 

Question: I'm curious about other experiences: do you have the same trouble on iOS? On Android devices? which ones? I use a Samsung Fold 3 and a Samsung Fold 5, bulls have the same trouble and de-installing and reinstalling Evernote helps nothing

 

Pinch-to-zoom worked fine on all my iOS devices until they disabled it with one of their latest updates around a month ago.

The bug you describe feels bizarre. I never saw that kind of problem neither on iPhone (iPhone 6 Plus, iPhone 7 Plus, iPhone XS Max or iPhone 15 Pro Max) nor on iPad Pro 2nd gen. I haven’t had an Android device with Evernote to test there.

About your experience with support, their response has been horrendous for everybody since BS took over. I really can’t understand it. I can get that at times it can take longer for a company to answer to support requests from paying customers because of periods of high traffic, but zero response in my case during the last 6 months is unheard of. It feels like they have fired everybody on their support area and have decided to completely ignore customers that are having issues with the product. It is the same with this forum which is completely neglected by them.

@Boot17

I agree that it would be a nice touch for Evernote to honor the text scaling settings set under iOS accessibility preferences. However, I don't see this as a replacement for pinch-to-zoom because it would affect all the content inside the app globally, not just the note text. When editing, zooming into the note text following the keyboard's insert point cursor is the most important thing, so it's necessary to have pinch-to-zoom. Moreover, I feel that enlarging the text in other areas can make navigating the app difficult on small devices like the iPhone. Nonetheless, having the option to honor the text size set under accessibility options is always welcome. After all, having more choices is always a good thing

20 minutes ago, PinkElephant said:

Sometimes I found in notes and note list view (haven’t found a pattern yet). It never works on the new start screen.

Evernote on iPhone has always included the iOS pinch-to-zoom function when you are inside a note, viewing or editing it. This feature has been an essential part of the app since its inception and has been a key reason why many visually impaired users adopted it. In fact, different courses catering to people with low vision disabilities in Scandinavia have included the use of Evernote as part of their curriculum for years.

Pinch-to-zoom gestures only work within notes and do not apply to other parts of the app such as the note list, the start screen, or the widgets page where this function isn't really needed.

Quote

It deserves a support ticket and some devs action for sure.

Sure. Unfortunately, it seems that Evernote support has not been responding to requests for the past few months.

7 hours ago, PinkElephant said:

Just tried. The only page I can’t zoom is the new starting page. All others can be zoomed as before.

This was interesting to read @PinkElephant. I decided to erase Evernote from the iPhone, reboot, and install the app again. Sadly there was no difference at my end after doing this.

All the other apps like Safari, Microsoft Word, Photos, etc are working perfectly fine with pinch-to-zoom gestures. The only one that isn't now is Evernote.

27 minutes ago, gazumped said:

They can't cater for anyone's specific pet process - they're just providing what the majority of users would like to see

If you consider removing a critical accessibility feature provided by the operating system as "cater for anyone's specific pet process", then we clearly have two fundamentally different perspectives on how software should evolve.

Disabling critical and basic functionalities within the app, which are essential for thousands of visually impaired users, cannot be the right path forward, and goes against the ethical principles of advancement. Additionally, completely ignoring support requests from paying customers during the last 6 months only exacerbates the situation.

5 hours ago, PinkElephant said:

Where exactly do you miss a zoom option ?

Send your request at

feedback@evernote.com

Before the multiple changes pushed out with this last month's updates, it was possible to use the typical pinch out and pinch in gestures with 2 fingers to control the screen zoom in Evernote, both when viewing a note (with no editing controls or keyboard in view) and when editing a note (with keyboard or editing controls in view). When zoomed in while editing the screen, focus followed the cursor at the insert point. This is the normal behavior for many text editing apps in iOS, for example, Word, using the regular pinch-to-zoom gestures that you can use almost everywhere in iOS as you can in Safari or the Photos app.

Right now pinch-to-zoom has been disabled everywhere in Evernote for iOS at my end. The app is fully updated and shows version 10.86.0 (1220841) when you open the settings menu on the upper left.

I am using an iPhone 15 Pro Max on the latest available iOS 17.4.1.

I created a support ticket reporting the bug to Evernote more than a week ago and as usual, during the last 6 months, I haven't received any answer from their support department. The ticket number is 3876708 if someone is interested. I don't have any contacts inside Evernote to ask for help with this critical issue. The app is almost unusable for me in the state it is at the moment. In addition to this, I also sent an email to feedback@evernote.com.

I feel that the process Bending Spoons is using to quality-check the Evernote updates before pushing them out to the final users is completely out of control. I love that they are trying to push Evernote forward, but you have to have some kind of minimal QC controls in place to not break critical functions like pinch-to-zoom.

Looking at the recent history of arbitrary updates pushed out without caring for the majority of user's opinions, I am afraid this is another of those decisions taken without caring for a part of their user base that is 100% dependable on something as basic in iOS as pinch-to-zoom.

As a loyal Evernote paying customer for over a decade, I'm deeply troubled by the recent changes.

The past month has brought about some of the most regrettable updates I've witnessed in Evernote's recent history. The frequency of poor decisions in such a short span is truly alarming.

However, the most egregious and disrespectful change of all has been the removal of the pinch-to-zoom feature offered by iOS from the Evernote app, a vital tool for users with visual impairments.

Since Evernote's launch on iOS, visually impaired users have relied on pinch-to-zoom gestures for both editing and viewing notes, akin to browsing a website in Safari. The decision to arbitrarily eliminate this feature demonstrates a blatant disregard for visually impaired users.

What's more concerning is the lack of response from the support team when reporting this issue as a bug. I've submitted multiple tickets over the past 6 months without receiving a single response.

This behavior is not only appalling but also discriminatory. Bending Spoons, you should be ashamed!

On 4/29/2024 at 7:51 PM, matej1990 said:

That is not always the case (try force closing the app). You will need to use 2 taps a lot. Also enjoy it while you can because it will not be there forever. There is a reason why they moved it. It's only a matter of time since they remove it permanently.

This.

I really dislike this new home screen on iOS. The only part of this new design that I find useful is the navigation bar on the bottom.

It is very cumbersome having to reach up and tap on the top left to open a menu and then tap again to bring back the widgets. Try doing that on an iPhone Max, that upper left corner is almost unreachable with your right thumb.

And this isn't the worst change they have forced into us, believe me. I am creating a new thread about the one change where they have completely screwed up the users with visual impairments. I have created support tickets and sent feedback about it but as usual BS is completely ignoring customer support requests.

This last month has seen some of the worst decisions taken by the EN devs in recent memory.

3 hours ago, PinkElephant said:

Personally I would like to get the green links back. So I send a polite message at this link, and be done:

feedback@evernote.com

I have also submitted this case as feedback to the support team creating a case ticket, but I am extremely concerned that I have not received any responses on at least five additional support cases over the past six months. I am very disappointed with their current approach to customer support, it appears to be completely neglected

On 4/12/2024 at 3:06 PM, buckethead said:

I haven’t opened my desktop app yet to see the change myself. Best thing for you to do is use the feedback option to send feedback directly to Evernote.  This is a user based forum - and I don’t recall the last time anyone from Evernote participated here. 

I understand that this is a user-driven forum. I agree with you about the usefulness of sending feedback to EN using the proper channels, but how many times have I gotten an answer from EN support in the last 6 months? Zero. I have sent at least 5 cases to them about diverse topics, bug reports, etc, and have yet to receive a single answer.

Years ago it could take time for them to answer but you did receive something back from support. Nowadays you receive nothing.

Updates work ok here. The frequency that they happen nowadays in EN has indeed increased, I have possibly gotten an update message once every 2 weeks during the last few months, but I prefer this schedule than waiting 2-3 months for a huge update. This new schedule lets us try new features and bug fixes faster and allows the devs to fix things quickly if something breaks.

Great thread. Thank you all!

Looks like local links are working ok on v10.27.5 on the Mac.

18 minutes ago, PinkElephant said:

Flooding the forum with copies of the same post is against the forum code of conduct. It makes it difficult for other users to find what they are searching here, or post their own questions.

The only person getting attention when violating the code of conduct is the one abusing the forum. It is attention that can be terminal.

The devs don’t care …

It wasn't the same post, now that I remember I searched for this and after posting the first time I got a 404 error page. went back to the search results and posted wrongly on another topic about the same issue. I didn't know at the time that the first post had gone through. I apologize if my simple mistake hurted someone here.

With that said, I don't think that a different post that speaks about the same topic posted by error in another thread qualifies as abusing the forum, and that you say that this action can be terminal is IMO out of the scope for this situation. I have always respected you and all the members in this community and have never gone against the rules here in the many years I have been a member.

Just an atrocity that an important function like this one that was offered in previous versions of Evernote has just been removed in v.10.

Now you have to search on both Spotlight and Evernote to locate your information.

It is a blasphemy really. And this happened not only in macOS but also in iOS!