Thorz

Well, something happened and after 2 weeks I received a human reply to my last ticket. I have already sent my reply to this with info they asked for. That was good news, finally.

I have read reports from users here in the forum with high ranking that have posted about receiving prompt replies from human beings at Evernote support. They say that during the last year the support situation has improved. My experience is completely different. The last time I received a human answer from Evernote support was 2 years ago. I used to always receive some kind of human answer before that, something expected from a paying customer if the time is put into submitting a good problem report with enough info. After that date 2 years ago, I have opened 22 tickets for different reasons, and NO one of them has received a human answer. All of them end with some kind of automatically generated reply. All of these tickets have been then automatically closed by the system after some months passed. It is very strange that none of my tickets have deserved a human answer. They have ranged from bug reports to membership situations like credit card issues and so. Most of these things have never been solved and all the tickets have been closed. So it is unfair that some users are receiving special treatment from support and the rest are left to rot alone with the issues they have. its like if hey think: Let them be bored waiting for answers and cancel their subscription, we can always replace them with new users.

There has been some updates since yesterday. I updated the EN desktop client on my Windows machine to v.10.143.4 and the ability to paste and attach things to EN is back. At times I still have to wait for around a minute or so for pasted content to show on other platforms, but I can live with that as far as it is again possible to paste from this Windows machine to EN. The amount of time it takes for uploading pasted content to EN cloud varies, at times it is fast as it always was before the problem started. Updating text has always being super fast, that has never been affected. During this last month, the only thing I could paste on a note was text, other content was somehow being blocked. The format used is the format used by the Windows clipboard when copying / pasting graphical content. The source of this content is most of the time the Windows screen captured via the Print Screen key, from anywhere on the machine, like web browser, Windows Explorer GUI, some other program, etc. I had also tried to upload content via Evernote's Insert menu > Attachment / Image without success. Also used drag and drop to no avail. This happened on both the Windows EN desktop client and on Evernote web via Chrome. Both web and local client appeared to accept the pasted content, but they could't finish uploading it to the EN cloud, so the content never showed up on other platforms like iOS or macOS, or the web client opened from another machine, just placeholders with loading animations were shown. Ability to upload any kind of attachments and pasting graphical content into EN (Windows desktop and web) were blocked. The problem for me was present on this Windows machine, not on my Mac or iOS devices. Somehow updating the EN desktop client to v.10.143.4, or something else that happened yesterday, have enabled uploading attachments and pasted content to the EN cloud again. *** My biggest complain after this experience is the lack of response from Evernote support. I have done everything that was asked from me, and provided a clear explanation and logs documenting the issue, and not even once I received a human response from them. This has been the case for every other issue I have reported to EN support since Bending Spoons took over. I have read that some top level users in this forum have started to receive again human answers from support some months ago, when they reply to the initial AI-generated mail you receive, but this has not been my case. I have just continued receiving automatic email responses after replying to the AI. This is very discouraging. It doesn't feel fair that some users are receiving attention from support (I am glad for them), while others have to sit and wait for answers that will never come. In this particular case, a human at EN support could've taken a look at the EN logs I sent and report back to the me saying something like: We find in the logs that something isn't right at your end. X, Y or Z is being blocked somewhere, you need to be sure that these xyz port ranges are opened and that traffic to these xyz IP ranges isn't being blocked (if EN uses something other than the usual SSL/TLS port 443 for communication between the clients and their cloud), then I could take this info and find more help if something is being blocked at my end . Or they could simply say: We see that something is getting blocked and will provide a fix on a future update, if whatever happening is on the EN client itself. We all are paying customers and deserve fair treatment from Evernote support.

Evernote support has again gone mute on a case for me. Last communication from them about Ticket # 4193463 was the 6th of June, exactly 20 days ago. I never received an answer written by a human being, even after replying to the initial mail sent by their AI. I just received another automatically generated response to my initial reply to the AI. None of the support tickets I have created in the last 2 years have been answered by a human being. It is unbelievable! A sentence in their automatically generated answer surprises me: "Please note that our team prioritizes bug reports based on their severity". If inability to paste graphical content in a note on both desktop and web isn't critical enough, I have no idea what it is considered critical for Evernote support to help a customer with. I hate the complete lack of respect with which support in this company treats its paying customers.

This update fixed the issue for me on macOS. Thank you @Jon/t for posting it here. Kudos to the devs for the quick correction of this annoying thing. In my case, it was affecting both my macOS and Windows Evernote clients!

Just to widen the scope of the problem at my end: Attaching or pasting images (or any other file) from Evernote Web isn't working on Windows for me either. I have just sent the Evernote web logs to support to see if they have any helpful answer about this. The only way I can attach or paste content into Evernote in Windows (desktop or web) at the moment is if I email those files to myself and use another platform like Evernote for iOS or macOS to execute these actions ☹️ No error message is displayed, and the content is shown as pasted / attached in the note on that web session of Evernote, but in reality nothing has been attached / pasted. If you open the note in other Evernote clients just empty placeholders are shown Everything was working so well in Windows just 2-3 versions ago. All other apps and web services are working fine with paste / attachment of files, like Gmail or Microsoft Outlook on the web for example.

@gazumped Yes, I have already contacted support about this. Ticket # 4193463. I answered the email sent by the AI to prompt further investigation. Let's hope that you are right and that support has got better answering to the customers. This issue is critical in my eyes as it gets in the way of everybody's workflow in Windows.

This bug, or one related closely to it, just hit my Windows 11 installation of EN. I cannot paste pictures from the clipboard in any note. In addition I cannot either attach any file to any note. Everything was working fine 2 or 3 versions ago. I am using the latest 10.140.3 desktop version. The workaround for opening the note in another window and trying there does not work here. Copying and pasting text works fine. I have tried all this without success: Logged out of EN Completely quitted and restarted the app Restarted Windows Uninstalled EN, deleted any leftovers from the file system, reinstalled EN again, logged in My experience with bug reporting to support has been horrendous during the last year, they have ignored everything I have reported. Here is a pic of what is shown when I try to paste or attach (same fail happens on both) anything into a note:

I am on iPhone (latest iOS and Evernote version) and here pinch to zoom on PDFs works fine. Probably something wrong at your end? - Is pinch to zoom on PDFs working fine in other apps on your device? - Maybe try to delete Evernote and install it again can help? Have you tried?

Could you specify how do your pinch-to-zoom is working fine on Android? It would be useful if you could answer these questions: 1. When you tap on a note and load it just in view mode, can you use pinch with 2 fingers and open them to zoom in on the text / close them to zoom out? The Evernote GUI doesn't change its size, just the text inside the note. This follows the iOS guidelines for pinch-to-zoom used in many apps. This doesn't work on iOS now. It was this function that got removed about 1 year ago and the reason behind starting this thread. 2. Can you use pinch-to-zoom in edit mode too? To go into edit more, just tap on text displayed on a note that is showing in view mode. This was possible on iOS but got removed from Evernote when they removed pinch-to-zoom as described in point 1. 3. Do pinch-to-zoom work in any other part of the app? Like the note list for example? This has never been present on iOS, but I have read some people that has said in this forum that they could do that on their mobile devices. I don't know if this is correct or if people have got confused and thought this was possible. This part is not vital for the majority of people I have spoked with that are missing the zoom function in Evernote. Thank you.

Nice. Just voted for this. At the moment I have stopped using the daily notes because of this and have just disable the feature. Remembering to change the date on the title every single day becomes tiresome. I personally use TextExpander with snippets for things like dates. It became a subscription app some years ago, but since I use it for so many things I decided to continue supporting them. What I like from this app is that they are available everywhere. I use them in Windows, Mac, and iOS.

Absolutely. We had this years ago before version 10. If EN wants to use the OS settings, it should use what is defined under Language & Region > Date format. This is found on every OS I know, Windows, macOS, iOS, Android.

I was trying to test this function but haven't been able to change the date format on the title of the automatically created daily notes. The date on the title is always written in American format M/D/YYYY. I am on macOS Sequoia and under System Settings > General > Language & Region my Mac has Norway selected, and Date Format: 19/08/2025 (DD/MM/YYYY). On the same settings page, my Mac has English (US) selected as Primary under Preferred Language, followed by Norwegian and Spanish as I like to use my OS and apps displayed in US English, but the selection here shouldn't affect date format used by apps. Why isn't Evernote following the date format specified on my system settings?

Just updated to 10.123.6 on macOS. I cannot find the new template section in the sidebar. Am I missing something here?

Yeah, it's possible. I think it was coincidental that precisely the date my notes were changed to was in between the days I had to install a fresh copy of EN on my Windows work machine. I still cannot feel relaxed thinking that something like that could happen again to hundreds of my notes, kind of paranoid thinking on the reinstallation. I have reinstalled EN dozens of times in the past without having any issue though. Thank you for the recommendations. I have just been hopeful that the problem got solved by itself with one of the updates, but sadly it has not happened. I will first try the first points which aren't that invasive, hopefully the issue will get fixed without the reinstall.