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peterfmartin

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peterfmartin last won the day on June 6 2012

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  1. Features that are ready for one client would have to be held up a while until they're ready for other clients. In this case, if Evernote waited to get this feature ready for Mac, it wouldn't yet be on Windows, and the Windows client would be worse off. I'm one of the people who voices my request for more feature parity, but I'm generally glad Evernote rolls out features when they're ready for each client.
  2. You're right that "we are not alone in our frustrations with the lack of thoroughness of support in reading support correspondence." But it seems like you find unacceptable things which I find inconvenient. For $45 a year, I'm not sure how I could ever justify saying "I am a customer and I don't care how hard it is for you, I just want a good customer service experience." I understand that my $45 fund a lot of different things, and though there are a number of facts about the Evernote product and my Evernote experience I wish were better in my eyes, the company wouldn't last long if it were obligated to give me everything I asked for—in exchange for $45 a year. I also wouldn't write "I have refrained from copying and pasting the contents of the relevant support correspondence in the interests of not identifying specific support personnel but I am pretty certain if I did my original points would be fully substantiated for all to see" if I weren't willing to back that up with anything at all when asked about it. Anyway, now you know you can PM Heather, rather than posting publicly, when you're really mostly interested in reaching Evernote staff (other than those who answer support tickets).
  3. The specifics are irrelevant as the points are covered by the generalised comments I have made. I would suggest that if any of those resonate with you then you might want to lend some support to them from your own experience. Evernote will have the details of your support cases on file to be able to substantiate your concerns (irrespective of what they might be willing to acknowledge in a public forum). I don't know how many people have had poor support from Evernote but if there are lots then now is the time for them to raise their "voices". I raised my voice when I had a problem—by sharing the details of my complaints on this forum. I can't stand with you, though, when you say the specifics are irrelevant. I'm very interested in them, and I can't understand why, when you're so confident we'll see your side in this affair, you refuse to share the details, as I did.
  4. Can you share the interactions that you're pretty certain will show your original points to be fully substantiated? It seems Evernote has no problem with you sharing their support responses, and even if you'd like to shield individuals, you can share a lot of interesting information while taking out names. As a user who has had some frustrating customer support experiences, I'm very interested to see the conversations that have given you the impression you have.
  5. I can't add anything to the debate about the technicalities, but I would also value this ability. I would love to be able to link to tagged notes, effectively the ability to put mirrors of a tag name into notes. Right now I can see all notes grouped by a tag by clicking that tag in the tag tree. If I could click something within a note to perform the same function, that would be great. I don't know whether it's feasible or not, since I know less about this stuff than either of you.
  6. I had no problem with that page on OSX 10.6.8 and Chrome clipper 5.3.2. Is 19.0.1084.53 a version number for the Chrome clipper? I've had the page-turning-black issue, but only twice in the last several days (and never before that), and I clip a lot (110 clips in the last three days).
  7. Will this help me?! Hopefully, since now the people who know more about clippers will see it.
  8. I think at this point the thread is more accurate with the "request" title, so I've made that change. (It still makes clear that the ability to select the displayed image is not currently available.)
  9. [i'm moving this to the Clippers forum, since this is a clipper, not Mac client issue.]
  10. Welcome to the forums, Lewis. If you need to contact Evernote staff, you're best off doing so through the support page.
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