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gazumped

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Status Replies posted by gazumped

  1. Hi

    Thanks for your conciliatory post re: transition from Legacy to V10. I'm an unsophisticated academic user who has found EN invaluable as a searchable filing cabinet. Following up on your kind offer of help for V10 newbies:  I held off transitioning from old Evernote as I was used to working on several notes at once, open in new windows. I can't see how to do this in V10. Is it possible?

    Thank you!

     

     

    1. gazumped

      gazumped

      Hi.  It's possible to open one or more notes in new windows - either right-click the note title in a list of notes,  or click the three dots menu at top right of an actual note. :)

  2. I have a Windows 10 laptop and an Android phone

     

    1/10/24 Evernote somehow had devices added to my free Evernote account.

    I can only have 2. It showed 3.

    I removed one two different times. That got both devises working.

    Then another 3rd device was somehow added.

    When I tried to remove it received error message you can only remove 2 devices a month.

    Now I can't see my notes on my Android phone, I can still see them on my laptop.

    Can you help me get my free Evernote working on my phone?

    It has not worked since 1/10/24.

    Thanks Bill W

    1. gazumped

      gazumped

      Hi. Evernote seems to recognise devices by IP address,  so on a phone (forinstance) it can mistake access from a different area or via wifi rather than mobile as being a new device.  Unfortunately I don't know a way around the restriction - if you exceed the device limit and don't have enough unlocking options,  then the inly ways around the block are to wait it out,  or to subscribe (even if inly for one month...)

    2. (See 1 other reply to this status update)

  3. I have not synced data from older version and been using the app.

    Now i updated newer version

    My data is not visible.

    How can I restore it 

    1. gazumped

      gazumped

      Hi.  Please post your query in the forums and add your device / OS / Evernote version details so we can try to help.

  4. Oui, le carnet s’affiche mais pas la PILE 

    1. gazumped

      gazumped

      But when viewing the note,  if you then click on the Filter icon and type in the name of the note,  it will show you which stack it is in.

      Stack.thumb.jpg.0f948974da18af145ecdc1c3113b2f65.jpg

  5. I had signed up for Evernote over a year ago while at another company. I was just automatically charged by Evernote and I have not used it for over a year. I don't have that work email any longer and cannot seem to find a way to get in touch with someone to help me cancel and get a refund for something I don't and haven't used. The website is terrible, no numbers, chat doesn't help, I can't submit a ticket. 

    1. gazumped

      gazumped

      Hi.  You have found a way...  try https://help.evernote.com/hc/en-us/requests/new?guest=true - use the issue type "Account" - that's via Support who are likely understaffed because it's the year-end / holidays,  and overworked because of that and recent changes to the app.  It's going to take a while to get a response,  but I'd be confident you will get your payment back.  (I'm just another user,  not an employee!)

  6. My issue is exactly like that of 2methylethel Posted in July 2021. I noticed that you reacted to her request. I used the link you provided, but I’m not finding the solution. Please, see below:

     

    My email is … hermhart@comcast.net… the phone I want to revoke is … iphone (user’s iphone).

    Like her, I have used up my 2 unsyncs for this month. I also got an email saying that phone was revoked. But the fact is it wasn’t. Please help as you did for her on July, 2021… Thanks... Herman

     

    ***************************************

     

    From 2methylethel July 28, 2021

     

    I have a basic plan, which means I can use only 2 devices. I want to use Web and my iPhone. I recently switched iPhones. When I signed in to Evernote on the new one, it asked me to revoke one of the 3 devices so that I could still use Evernote. I revoked my old iPhone. I received an email: Device successfully revoked. Then it said I got signed out of Evernote. So I signed back in on my new iPhone. Within a minute, the pop-up appeared again asking me to revoke one of the 3 devices. The old iPhone was still on the list. I revoked the old iPhone again. I received another email: Device successfully revoked. Then I got signed out of Evernote. So I signed back in on my new iPhone. It asked me to revoke one of the 3 devices but then said that I have passed the limit for revoking devices within a month. This is unfair as I was trying to revoke the same device twice because of a glitch that Evernote seems to have (i.e. it things it successfully revoked the device, enough to send me a confirmation email, but then doesn't actually do it, hence the popups). Looking for a solution. Thanks. C. 

     

    Then on August 15, 2021

     

    Finally got a result. I contacted @evernotehelps via Twitter on July 29. They responded on Aug 2 - I gave them the email for my account on Aug 7 and on Aug 11 they had revoked my third device for me. So far looks like things are working now.

    ***************************

    I'M HOPING YOU WILL ALSO BE ABLE TO HELP ME GET MINE WORKING ALSO.  THANKS IN ADVANCE.

    1. gazumped

      gazumped

      Hi.  Please post your query in the main forum and add a link to that thread - I don't have a way to track it,  and I'm just another user here;  no special powers!

  7. Any idea what the timeframe is for getting the desktop versions backup to snuff?

    Thanks!

     

    1. gazumped

      gazumped

      Hi;  sorry - only just saw this.  And no - no clue.  Evernote are issuing updates every couple of weeks now but it will still take a couple of months at least to get most features back - and then there will be bugs to sort out on top of that...

  8. hello

    thanks for liking my post

    i wanna be popular like you ❤️

    1. gazumped

      gazumped

      LOL You're welcome.  It was good of you to post a fix that might help lots of users... provided it works,  of course... :rolleyes:

  9. Evernote has signed me out. I've stayed logged in to Evernote for months without this happening. Do you have any idea? 

    1. gazumped

      gazumped

      Hi.  Personally,  no - I'm just another user like you.  Try posting in the 'technical issues' forum for whichever version of Evernote you're using - Windows / Mac / Android / iOS etc...

  10. Can you help me out with a quick issue? 

    I had an original EN account that I maxed out with 100,000 notes and then I have my current EN account. 

    I synced my original EN account (the maxed-out one) to a certain folder on my D drive. 

    1: Are there supposed to be only three folders in the folder? "Crashes," "Databases," and "Logs?"

    2: It's obvious that the e[myname].exb file contains all the actual data, since it's many, many GB of data and every other file is tiny. Why is everything packed into that one file? What is the purpose of that? 

    3: How do I know that all 100,000 notes are in that file? (I can't count the notes to double-check, since they are all compressed into that single .exb file.) 

    Thank you so much! :)

    1. gazumped

      gazumped

      Hmmn.  Weird.  I received this post from Saturday just now on my Status page,  presumably after it was approved by the Admins.  Direct forum messages,  where we've been chatting,  don't appear to have the same level of security.  One mystery solved,  anyway.

  11. New to this forum (Or any forum for that matter) and having problems with Notes on my Apple watch.  On the computer I can see the entire content of a particular note.  On my watch initially (few weeks ago) I could see all the content as well.  Recently, the last part of some notes are missing.  I just now updated, unpaired, wiped clean, re-paired, re-installed Evernote and the issue is still there.  I looked at where the information drops off and there are no obvious (To me) reasons why.  

    Any suggestions on how to fix this?

    Thank you

    1. gazumped

      gazumped

      Hi.  It's always best to post in the Forum on questions like these - most of the responders (including me) are just other users,  though usually with a lot more experience of various version of Evernote.  Sadly I've never used the Apple Watch and it sound pretty much like you've already done the standard first-aid stuff I'd try.  Someone else out there may have better ideas!

    2. (See 1 other reply to this status update)

  12. I didn't know there was such a feature, thank you!

    1. gazumped

      gazumped

      You're welcome...

  13. thanks for the tips and tricks and hello from Philadelphia, USA!

    1. gazumped

      gazumped

      Hi from Wales!

  14. Thank you so much for your kind and very helpful assistance :)

    1. gazumped

      gazumped

      You're very welcome :)

  15. A few days ago you suggested that I try to download the latest version of Evernote directly from the Web because I could not get the update function to work. Idid so and then thanked you for providing a simple solution.

    However this has resulted in a new problem. Not all my notes have been included in the latest version. My files seem to be all there but new notes only shown up to mid August.

    Do you have a solution.

    Thanks. Gerard

     

    1. gazumped

      gazumped

      Hmmn.  Have a look online at Evernote.com - when you sign in you'll be able to see all the notes on the server,  which should be all the notes there are.

  16. when I email something to evernote it is not going to the default notebook consistently.  sometimes it seems that evernote tried to guess where it should go.  sometimes it does a pretty good job of guessing!  but then I have to look through all the notes to make sure that they get to the right place.  how can I make sure that emails go to the default notebook?  thanks.

    1. gazumped

      gazumped

      Hi - I replied to a query like this a while ago;  apologies if it was you - the Forum only just told me I had this message...:huh:... sorry for the slow response!

      The only way I know of to guarantee that Evernote sends stuff to the correct notebook each time is to add @<yournotebook> to the subject line.  There's a 'smart filing' option where Evernote guesses where to put stuff,  and you can toggle this from the settings page if you want.  Lots more information here - How to save email into Evernote

  17. Hi. I'm trying to move a lot of notes from a Galaxy S6 Edge to a Galaxy S7 Edge. I have the app on my S7, but the notes didn't transfer. I've tried syncing through my computer, but it only shows notes from 2013. There must be some way to transfer all these notes from one phone to another. Would you help me? I don't have great technical skills, so step-by-step is probably the best way for me. I'm sorry for having to ask. Thanks for helping me.   

    1. gazumped

      gazumped

      Hi.  If these notes are all in Evernote,  then that should be pretty much automatic - sync your S6 Edge with Evernote's server,  then exit the app.  Open Evernote on your S7 and sync again,  and you should have easy access.  Bear in mind that actual notes aren't downloaded to your phone - just an index so you can search for the content you need.  Search for the content of your most recent notes and they should be there.  If you're having problems with that,  take a look at Evernote on a laptop/ desktop - go to Evernote.com in your browser and look for your notes.  You'll be seeing the server copy of your account; so if the notes aren't there,  the S6 is having a problem uploading them.  If the notes are there,  then the S7 is having a problem with downloads.  And always make sure you're using the correct login details in each case - your normal user name and password.  Hope that helps - let me know if it doesn't.  :)

  18. Could you please help me in an issue with Evernote?

    I'm trying to send some of my e-mails to Evernote, as a note and using the Evernote e-mail address defined in my account. 

    I can do it with a new e-mail that I create in Outlook and I can do it with other e-mails that I simply forward to the Evernote e-mail address. 

    Nevertheless there is one particular e-mail that I cannot receive in Evernote. I forward it as I do with the others, it appears on the "Send" paste of Outlook but it never appears in Evernote.

    Could you please help me with this issue?

     

    Thank you very much,

    Ricardo Oliveira 

     

    1. gazumped

      gazumped

      Hi Ricardo.  There's no obvious reason why one email address should fail while others work fine,  but it could be that the email service you're using for that email is coding the content in some way that Evernote's mail software doesn't like,  or their spam filter is preventing the email getting through.  If you're using a company email service,  the company firewall might block emails to Evernote,  or treat the outgoing email as potential spam too.

      The best folks to help you with this are Evernote support - they can check the email system from their end to see whether the emails were blocked for some reason.  When you contact support I'd suggest you give the name of the email service you're trying to use.

      I hope they can help - let me know what they find!

      G

  19. webclipper hangs indefinitely

    on both the iphone and the ipad, the otherwise fantastic webclipper simply keeps hanging.

    i de and re installed but no progress

    any ideas ?

    1. gazumped

      gazumped

      Nope,  sorry - not an Apple user!  If you're on the latest OS and Evernote versions on both,  and you're talking about the Evernote clipper and not a third-party app I'd suggest a support ticket...  :(

  20. How does this profile feed work - Visible to all? I was curious is I could respond to a forum members public question - when I might have a better answer as a business notebook admin for my firms ENBusiness account - but I want to reply only to the member, or member/moderators, is that possible?

    1. gazumped

      gazumped

      Hi Mike - if you're able to see this, you're welcome!!

    2. (See 1 other reply to this status update)

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