Jeshi

4 hours ago, Scott T. said:

@Jeshi Sorry for not responding at all. I was OOO all last week. We've got developers looking into the issue in this thread, which I think may be similar to what you're seeing? Just the error is slightly different because of being a different client.

Like I the other thread, can you provide any details on attributes of the notes that exhibit this behavior? Are they larger notes? Do they include attachments? Are you pasting in a large amount of data at once? We're trying to reproduce internally, but haven't found an exact set of steps that causes the issue. It may be something specific to certain types of notes.

@Scott T. Thanks for having the dev team look into this. The issue occurs more frequently with larger notes. The first time I noticed this happening, I broke up the current note into separate ones. (Being curious just now, I checked "note details" and it's 15 mb - compare this to a minimal note of 800 bytes). The second note I noticed this happening, I started a third note - the second note started experiencing this issue at 6 mb. The third note is exhibiting the same behavior at 8mb.

Each time, I am pasting a single screenshot (either snipping tool on PC or the screenshot function on Mac) or I'm typing when I receive the "need to reload" message - so it's not addition of a ton of data. Let me know if I can provide any more info to help you debug.

On a separate note, I see a preview on one note (which means there is text in there - and not an image at the very beginning), but when I open the note into its own panel, it's white. I can't even click to add or remove text.

On 3/29/2019 at 4:02 PM, Scott T. said:

@Jeshi I'm able to reproduce this issue, but only in the scenario where I have two editor windows open and I'm going back-and-forth editing in the different tabs. In that case, the message is accurate (though not really friendly). We're letting you know that the sync failed because there is newer content on the server and the window needs to be refreshed to display the latest content changes which occurred outside the editor.

Is it possible you are editing the same content anywhere else? I assume this probably is not the case, but helpful to at least rule out the scenario.

 @Scott T. I only have one editor open (am not editing the same content anywhere else).

On 3/29/2019 at 4:04 PM, Scott T. said:

@Jeshi Can you also please let me know if you are running any Chrome plugins that might be interfering with the Evernote web application, such as an ad blocker?

@Scott T. I am running an ad blocker in incognito mode; this has worked previously without issue.

Please allow us to change the default font family, color, and size. This would help our eyes a lot!

On 3/27/2019 at 11:45 AM, gazumped said:

Just starting Evernote per your request from last night - we're mostly volunteer helpers around here,  so bumping isn't going to do any good and will just annoy the Admins (it's against Forum rules.)  Due respect - if it's not working,  then you need to find another way,  like the local-saves to third party software that I mentioned.  It may not be efficient or convenient but at least it works!

Just typing / pasting / DnD-ing into a note window in the web client - up to 15MB in PDF and PNG files plus text,  and it hasn't twitched on me yet...

Edit:  Now it's 15 minutes later,  and the app seems steady as a rock...

 

@gazumped Thank you for taking the time to respond. The main issue is not inconvenience, rather if I save a day's worth of notes on another client and then paste it into Evernote, there's no guarantee that one paste will save...I could wait several minutes for it to seem stable and then, the client reloads. For my current project, I'll accept the possibility of loss; for others, I may have to use another service. Thanks again for your patience.

22 hours ago, CalS said:

There's a slightly older version, called current under settings in the web app.  It might be wroth a try unless you are already using it.  Then back to the newest version once the issues are ironed out.  To me current is much faster and more reliable than the newest version, referred to as Beta on that same settings page.  YMMV

@CalS The older version doesn't support snipping tool paste (web clipper route isn't an option). Thanks for taking the time to respond :-)

I hate to keep bumping this thread, but I just had to reload 10 times in 30 seconds, pasting the same image. If I didn't have it on my clipboard, it would have been lost!!

Edit: I waited a minute before adding any text and images and the client suddenly reloaded...now I've lost the image...

On 3/24/2019 at 3:40 PM, Fran2019 said:

Hello, I been experiencing similar issues just starting this week. I been using the new evernote web for more than a month and just last week the error "Note failed to update, there's been and error syncing your note, Please reload to resume editing". I reloaded at first, but got better results just by canceling the screen, my content depending on how fast I enter data could be all or reduced to the last inputs I made. I did tested just switching to the older version and the error disappeared.

Hope whatever was improved this week on the new version can be turned back so recuperate the usual functionality. In the mentime, even if it is annoying, if I need the highlight feature I will switch keep myself logged on the new one. 

I use snipping tool on PC Chrome Web Client (without Web Clipper), so the old editor doesn't work for me.

@gazumped could you test out the web client? So many of us are having issues, but we're not able to submit a ticket. My client just reloaded 6 times in a row, all within a few seconds of each other.

3 hours ago, gazumped said:

Hi.  No similar experience but I don't use the web client to any great extent.  Do you have any chance to copy the content of your note to a local word-processor and edit offline?

This isn't an ideal situation because formatting is changed when copying from between local word processor and Evernote.

While using Chome Web Client on PC for the last 5 days, I get a frequent pop-up saying that "Note failed to update. There's been an error syncing your note. Please reload to resume editing." Clicking reload, reloads Evernote, the note is scrolled to the top and the very last changes were not auto-saved. This results in scrolling back to where I was and figuring out what saved/what didn't save. If I was typing a paper, starting my thought again at the bottom wouldn't be a big deal, but I'm editing code blocks (usually in the middle of a note).

Prior to this week, I've never had this sync issue, but this week, it happens quite frequently, sometimes within 10 seconds of each event. Is this happening to anyone else (3/18/19-3/22/19)?

Many images become broken each day I save them in Evernote. I use these platforms: web client on PC, Mac client, and web client on Mac.