Ellen G

Evernote Employee
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Ellen G last won the day on May 4

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About Ellen G

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  1. Hi @Nick Powis ! I came across your post and I was hoping that these might be helpful for you: Videos: Getting Started with Evernote for Windows Videos: Getting Started with Evernote for Mac
  2. Thanks for letting me know. I've replied to your private message to have you provide another email address so I can be sure my messages reach you. Please reply there so I can help out as soon as possible!
  3. Hi @Rfflpllcn! Thanks for posting, I've generated a ticket on your behalf to look into this for you. Please keep an eye out for an email from me!
  4. Hi @ATL4955! If you already have a Plus subscription and upgrade to Premium, you will be charged the price for Premium immediately and will be refunded a prorated amount for any remaining months on your Plus subscription. To complete this, please follow these instructions: 1. Navigate to Evernote Account Settings and view the Account Summary 2. Next to Account Level select Manage subscription 3. Select Premium and Confirm Update Note: If you subscribed to Plus through iTunes or Google Play, you must cancel your subscription through them, in addition to following the steps above. There's some other details on managing your subscription in our support article How to manage your Evernote subscription
  5. Hi @hownow and @_eka_ ! Thanks for letting us know! It looks like our team was able to get to both of your tickets before I was able to catch you here. I apologize for the delay as our support team has recently been working through a bit of a higher volume. We truly appreciate your patience!
  6. website / credit card

    Hi @eddie@myflipmedia.com I apologize for the delay and appreciate your patience, our support team has been working through a higher ticket volume than usual which has impacted our response time. We're working to get to everyone as soon as possible. I've grabbed your ticket, please look for an email from me.
  7. Hi All, I just wanted to jump in and let you know our devs identified that a few edge cases were still not resolved with the 8.2.1 update. They're working to get that corrected. So in the meantime, try to stick to editing affected notes elsewhere if you need to make changes. This will be resolved in an update, so as long as you keep your app updated, as soon as the fix is released, you will have it. If you did make some edits on iOS and lost the formatting in the tables on other platforms, use 'Note History' to restore the prior format. Thanks for calling attention to this!
  8. Hi @SteamyR ! When you cancel your subscription after the charge has taken place, it will not refund automatically. You would need to do as you've noted and contact GooglePlay. Given your situation, I'd like to see if there's a way I can help out. I've opened a ticket on your behalf so we can discuss further. Keep an eye out for an email from me.
  9. Hi Everyone, I wanted to create a thread to provide some explicit detail on subscription cancelations. All Evernote subscriptions are enrolled in auto-renewal by default. Depending on how you signed up for your Premium or Plus subscription, you might take different steps to cancel the auto-renewal. To avoid being charged for the next billing cycle, be sure to cancel before the renewal takes place. Under the terms of our Refund Policy, subscriptions are non-refundable, and no prorated refunds or credits are offered for partially used subscriptions. We do understand there may be circumstances which require further investigation. In those cases, please open a support request and provide as much detail about the circumstance as possible. We cannot discuss private account and payment information on the forum. Details around third party payments will vary by processor: PayPal: Manage or cancel your subscription’s auto-renewal directly through your Evernote Account Settings. iTunes: Manage or cancel your subscription’s auto-renewal directly through iTunes. More info here. Google Play: Manage or cancel your subscription’s auto-renewal directly through Google Play. More info here. In all cases, when you cancel your Evernote Premium or Plus subscription, your subscription won't change until your current billing cycle ends. Once your subscription runs out, it will be canceled, and your account will automatically be converted to Evernote Basic. None of your data will be lost, and all of your data will still be accessible. If you do decide it’s time to go back to a Basic subscription, send us some feedback! Each section of our forum has a Product Feedback area for you to let us know how to make Premium or Plus subscriptions more valuable for you. **This thread is intended for informative purposes only. If you have an account query that requires assistance from our support team, please open a ticket to ensure your request does not get missed or delayed. Please note: all information contained in this post is current as of May 3, 2017**
  10. Hi there @mafra ! It looks like you've been in contact with my team this week and they're waiting to hear back from you. Let them know by email if there's been any development or if you have any other questions so we can be sure to get you squared away. Thanks so much!
  11. Hi @Subdevil I just grabbed your ticket, keep a look out for an email from me.
  12. Hi @eduardolj ! I grabbed your ticket earlier today, keep an eye out for my email! Thanks!
  13. Hi @JaaK ! I'm going to grab your ticket and follow up with you by email. Please look for something from me shortly. Thanks!
  14. itunes

    Hi @JB of MD looks like my colleague got to you yesterday evening before I had an opportunity to check back in here. Let her know if you have any other questions by email so we can be sure to get back to you asap!
  15. itunes

    Hi @Grrrrrr! Based on your screenshot, it looks like you have already canceled the subscription's auto-renewal. Once you've done that, iTunes will only show the option to resubscribe since the cancelation has already been queued. A good way to be sure is where you see "expires X date." If the subscription's renewal was still active, you'd see "renews X date." The subscription won't cancel immediately, it will run through the end of what you've purchased (typically with a grace period after the subscription expires where you'd remain Plus/Premium at no cost). Let me know if you have any other questions!