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Ellen G

Evernote Staff
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Ellen G last won the day on October 5 2017

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About Ellen G

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  1. Hi, me again! I'm glad to see that this workaround helped out while we worked on this issue. UPDATE: This issue has now been resolved as of last night. If you are still having trouble signing in to the clipper, please confirm you are on the latest version of the clipper and your Safari Privacy settings for Cookies and website date are updated to either "Allow from websites I visit" or "Always Allow." If you still experience an issue, please submit a support request for further investigation. Thanks again for your swift and thorough reporting on this one folks! Without your help flagging this, we would not have been able to act so quickly.
  2. Hi Glenn! It sounds like you may be experiencing a different issue, but it might help to first check this post to double check your browser privacy settings: @NABcom it sounds like this may be the case for you as well. As a heads up- we do not believe this is tied to the High Sierra update as it's not specific to Safari.
  3. Hi all, sounds like you've run into an issue we identified recently. See my post in this thread for more information:
  4. Hi @csa78749 it sounds like you've actually run into an issue I've provided more information on here:
  5. Hi All, sounds like you've actually encountered a newer issue we identified today. More information in my post here:
  6. Hey all, it sounds like you've encountered a new issue we've identified. There's more information here:
  7. Hey all, it sounds like you're experiencing a new issue. Here's a post with more information:
  8. Hello Everyone, There's been several reports coming in today about not being able to sign in to the Evernote Web Clipper (primarily on Safari). I'm going to merge/link the threads I find into this one so everyone can keep updated. At this point in time, our development team is aware of this issue, and investigating a fix. We believe this occurred after our web release yesterday evening. As a workaround while we work to correct this issue: For Safari: Log in to the Web Clipper by signing into Evernote Web at https://www.evernote.com/Login.action and check ‘Remember me for 30 days’ when logging on. For all other browsers: Log in to the Clipper normally, but select the ‘Remember me for 30 days’ option when signing in. There is not a need to open a new chat or support ticket unless the above workaround does not work for you. We appreciate your patience and understanding while we work through this on the backend. EDIT: Please see update below!
  9. Hi @qpackarde Take a look at this thread for more information on what you're seeing:
  10. Thanks for flagging! I'm on it! look for an email from me shortly @Edx !
  11. Hi @Lesia Thanks for posting your ticket number here. It looks like your subscription was not reflecting on your account. Live chat is only available to Premium and Business users, so the option would not show since your account had not updated. I do apologize for the delay and inconvenience. A colleague of mine just reached out by email, please keep an eye out. Please reply back to the agent by email if you have any further questions so they can be sure to help you out in a more timely manner. --- We've been experiencing an increased number of tickets this week so our team is working hard to get to everyone as quickly as possible. We truly appreciate your patience and understanding on this. Our community does a fantastic job of helping and directing as they can, particularly during high volume times for our support team. We cannot thank them enough!
  12. Hi @jahtexas! I'd like to look into this one a bit more with you. I've opened a support request on your behalf to get some more information. Please keep an eye out for an email from me. Hi @Tracey Bobo ! Here's a link for you to use for the Mac version: http://evernote.com/download/get.php?file=ScanSnapMac
  13. Hi @eafpres! Since you're viewing a PDF in the mobile browser, try tapping "Open In..." from the bottom of the screen, then select Evernote. If you don't see "Open In..." tap the PDF and it should appear again for you. You will see the same Evernote dialog to add tags/choose a notebook. Let me know if you have any trouble using these steps.
  14. Hi @Groovius ! Thanks so much for bringing this to our attention! I've confirmed our team is working to resolve this now and we hope to have it corrected soon.
  15. Hi again, please reply back to my private message from the forum with another email address to reach you since our responses are not arriving to the one you've provided previously. Thank you!
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