Ellen G

Evernote Employee
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Ellen G last won the day on May 4

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About Ellen G

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  1. Howdy! As @gazumped mentioned, let's continue the discussion on this in our larger thread about the end of support for Blackberry and Windows Phone. This will ensure no one misses anything and everyone has an opportunity to see the discussion without navigating multiple threads. Thanks for your understanding!
  2. Thanks @DTLow! Hi @K Rouze! It looks like we were able to reach out to you on Wednesday. If you did not receive the message from my colleague, please let me know. Otherwise, if you have any other questions, feel free to reply back to your open ticket or flag me here. Thanks for your patience and understanding!
  3. Hi @Lesia Thanks for posting your ticket number here. It looks like your subscription was not reflecting on your account. Live chat is only available to Premium and Business users, so the option would not show since your account had not updated. I do apologize for the delay and inconvenience. A colleague of mine just reached out by email, please keep an eye out. Please reply back to the agent by email if you have any further questions so they can be sure to help you out in a more timely manner. --- We've been experiencing an increased number of tickets this week so our team is working hard to get to everyone as quickly as possible. We truly appreciate your patience and understanding on this. Our community does a fantastic job of helping and directing as they can, particularly during high volume times for our support team. We cannot thank them enough!
  4. Hello @VC24, it looks like my colleague just reached out. Please be on the lookout for an email from us. Thanks!
  5. Hi @Pushpendra7 ! I just got to your ticket, be on the lookout for an email from me. Thanks!
  6. Hi @Juliane Boettger ! I just replied to your support request but I also wanted to touch on a few points I covered here to be sure others who may have the same concern can hopefully find benefit in what I can tell you at this point. All Evernote subscriptions are enrolled in auto-renewal by default. There is not a way to bypass this, however, you also do not have to wait until the end of your subscription to cancel the auto-renewal. You can do it immediately after your upgrade processes if you wish. Your subscription won't change until your current billing cycle ends. Once your subscription runs out your account will automatically be converted to Basic. None of your data will be lost, and all of your content will still be accessible. While we do not currently have a notification option within your account settings, I'm more than happy to be sure the responsible team is made aware of the request. I am part of our support team, it's outside of our scope to implement a feature like that, but we can certainly ensure your feedback is heard. I completely understand how it would be frustrating to see a charge you were not anticipating. I cannot speak to the difficulty of implementing the functionality and I cannot guarantee any changes. However, the Feature Request section of our forum would be an excellent place to call attention to what specific notifications or options you'd like to see in Evernote. This will allow other users to upvote your ideas so our product teams can have a better understanding of what will best benefit the majority of our users. I would not want you or anyone to feel limited on how to express their opinions, but I do want you to feel empowered to use our forum voting for your ideas. I truly appreciate the time you have taken to let us know about your experience and your understanding on this matter. If there's anything else I can help with or look into for you, please don't hesitate to get back to me by email through your support ticket or reply here and @ mention me so I can be sure to see it as soon as possible.
  7. Hi @jahtexas! I'd like to look into this one a bit more with you. I've opened a support request on your behalf to get some more information. Please keep an eye out for an email from me. Hi @Tracey Bobo ! Here's a link for you to use for the Mac version: http://evernote.com/download/get.php?file=ScanSnapMac
  8. Hi @tanxiangyun I've grabbed your ticket, please be on the lookout for a response from me by email. Thanks!
  9. google play

    Hi @cgcomm ! Any promotional offers from Evernote can only be redeemed for subscriptions billed to a credit card that are purchased through Evernote directly. We do not have the ability to apply discounts to payments made to third party payment processors. If you have any trouble redeeming a valid offer you received through Evernote, let us know!
  10. Hi @Chingizhan ! We cannot discuss account information on the forum, but thank you very much for opening a support request before I got to you here. It looks like my colleague got to you on Tuesday. If you have any other questions, please don't hesitate to write back to the agent you worked with for further assistance. Thanks!
  11. Hi @Atul Deshpande ! Apologies for any delay from me, I was out for a bit over the holiday. It looks like a colleague of mine got to you on Monday, I'm glad to see everything worked out. If you have any other questions, don't hesitate to reply back to him in your ticket for further assistance. Thanks for the flag @gazumped!
  12. Hi @Slappy Bag ! Looks like our team was in touch with your yesterday. Please feel free to reply back to your ticket if any other questions come up. Thanks!
  13. Hi @eafpres! Since you're viewing a PDF in the mobile browser, try tapping "Open In..." from the bottom of the screen, then select Evernote. If you don't see "Open In..." tap the PDF and it should appear again for you. You will see the same Evernote dialog to add tags/choose a notebook. Let me know if you have any trouble using these steps.
  14. Hi @marax ! With subscriptions purchased through Google Play or iTunes, you will need to cancel the auto-renewal through Google Play or iTunes in order to use your activation code or Evernote points. Once your current subscription through Google Play or iTunes has expired (including any grace period after the subscription's expiration) and your Evernote account has returned to Basic, you will be able to redeem your activation code/Evernote points. It looks like on your account you redeemed your points and it did add a year of service. It's possible you received the notification before the subscription lapsed and saw that update. You can confirm the date your subscription is due to renew in your Account Settings on the web. Please @ reply if you see anything different or have further questions. Thanks!
  15. Hi @Groovius ! Thanks so much for bringing this to our attention! I've confirmed our team is working to resolve this now and we hope to have it corrected soon.