Ellen G

Evernote Employee
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Ellen G last won the day on October 5

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About Ellen G

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  1. Hi @veruribede! It looks like you used your student address to purchase the subscription on another account, perhaps inadvertently since the account was recently created. I've responded to your support request to further assist with this issue. Please look out for an email from me. Thanks!
  2. Hi @Alai! It looks like my colleague has reached out to you by email after a chat earlier this week. Please keep in mind, the student offer can only be redeemed once per valid school-issued email address. If you're trying to use the same email you did last year, you will not be able to redeem the promotion a second time. If you run into any other trouble, please reply back to your open support request so we can continue assisting you by email. Thanks!
  3. @eldarkhan I'm glad to hear you were able to get everything worked out! Please reply back to the agent you were working with by email if anything else comes up! @sriramgopal81 I've grabbed your ticket, please keep an eye on your email for a response from me. @Christian Radeke I've also grabbed your ticket, please look for an email from me.
  4. Hi @BCampbell! I've grabbed your ticket, please keep an eye out for an email from me. In regards to the ongoing issue, unfortunately there's a few variables that factor into individual use cases. We are working closely with iTunes to address any and all open issues. I appreciate your understanding and concern for resolution. Let me know via email if there's anything else I can help with. Hi @philosophus ! Thanks for following up here to let us know everything worked out. I've grabbed your open support request and closed it to eliminate any unnecessary replies from the team. However, if anything else comes up, reply back to the email I've sent to reach me directly and we can continue correspondence there.
  5. promotion Student Discount

    Hey @Fina36 @DrFrankBuck, As @gazumped pointed out, my post above touches on what to do if you don't currently have an approved student email address: Not all school domains will be eligible, but by filling out the linked survey, you can get it on our radar for consideration! Feel free to let me know if any other questions come up. @guntrainer66 I've been in touch with you via your support request, let me know by email there if anything else comes up.
  6. Hi, me again! I'm glad to see that this workaround helped out while we worked on this issue. UPDATE: This issue has now been resolved as of last night. If you are still having trouble signing in to the clipper, please confirm you are on the latest version of the clipper and your Safari Privacy settings for Cookies and website date are updated to either "Allow from websites I visit" or "Always Allow." If you still experience an issue, please submit a support request for further investigation. Thanks again for your swift and thorough reporting on this one folks! Without your help flagging this, we would not have been able to act so quickly.
  7. Hi Glenn! It sounds like you may be experiencing a different issue, but it might help to first check this post to double check your browser privacy settings: @NABcom it sounds like this may be the case for you as well. As a heads up- we do not believe this is tied to the High Sierra update as it's not specific to Safari.
  8. Hi all, sounds like you've run into an issue we identified recently. See my post in this thread for more information:
  9. Firefox clipper wth the red dot

    Hi @csa78749 it sounds like you've actually run into an issue I've provided more information on here:
  10. Safari Clipper Freezes Safari

    Hi All, sounds like you've actually encountered a newer issue we identified today. More information in my post here:
  11. Safari Mac Safari Webclipper - nothing happens

    Hey all, it sounds like you've encountered a new issue we've identified. There's more information here:
  12. Safari Unable to Log Into Safari Web Clipper

    Hey all, it sounds like you're experiencing a new issue. Here's a post with more information:
  13. Hello Everyone, There's been several reports coming in today about not being able to sign in to the Evernote Web Clipper (primarily on Safari). I'm going to merge/link the threads I find into this one so everyone can keep updated. At this point in time, our development team is aware of this issue, and investigating a fix. We believe this occurred after our web release yesterday evening. As a workaround while we work to correct this issue: For Safari: Log in to the Web Clipper by signing into Evernote Web at https://www.evernote.com/Login.action and check ‘Remember me for 30 days’ when logging on. For all other browsers: Log in to the Clipper normally, but select the ‘Remember me for 30 days’ option when signing in. There is not a need to open a new chat or support ticket unless the above workaround does not work for you. We appreciate your patience and understanding while we work through this on the backend. EDIT: Please see update below!
  14. Hi @mike.a_w! Per the other thread, I've grabbed your ticket and you can expect a reply from me today. Thanks for your patience while we work through our current queue volume. I look forward to being in touch by email.
  15. itunes Evernote cancelling subscription that is PAID

    Hi @Gregg M! It looks like you worked with a colleague of mine on what you experienced. Please reply back by email to the agent you worked with if you have any other questions we can help with so we can get back to you in the most timely manner. Thank you for your understanding while we work to improve our response time during the increased volume of support requests.