Support response is unacceptable!

[grberk 26]

I'm having issues with my work PC automatically syncing my notes, no matter what I do. I submitted a support ticket for this over two days ago. I have yet to receive any response. I'm a paying premium customer, and have been using Evernote since 2008. This kind of treatment and response is UNACCEPTABLE.

Why aren't you people supporting your paying customers? What is going on?

[JMichaelTX 4,117]

39 minutes ago, grberk said:

I submitted a support ticket for this over two days ago. I have yet to receive any response. I'm a paying premium customer, and have been using Evernote since 2008.

Did you receive the auto-response email with your Support Ticket#?  Should have received that within an hour of your submittal.

Since you are a Premium customer, you have access to Support Chat, which will give you immediate support:

See Evernote Chat Support., available business days 7am-7pm US CST, but only for Premium or Business users. 

(Chat option appears AFTER you click “Continue” on initial “Evernote Support” page.)

 

If EN Chat is unable to provide you with a quick resolution, you can post the details of your issue here, and we will try (but no promises) to help.  Be sure to include what versions of OS and Evernote you are running.

[AlbertR 532]

Same symptoms here: I've submitted "Ticket# 1435525 - Synchronisation unmöglich wg. EDAMNotFoundException: id=Tag.guid" but got no response so far. I've attached an AppLog file to analyze the failure on EN site... Support Chat might be OK - but is it available in German?

[nohb 27]

@AlbertR Thanks for posting the ticket #. I've raised the priority of this ticket and you should get support on this soon from our German team. Chat is only available in English at this time, however we have German support agents available to help you via email.