MusicWiz 14 Posted November 1, 2015 Share Posted November 1, 2015 Under settings, in profile section there is a second email that I am no longer using. There is a delete button. But how do I change it? Thanks. Link to comment
MusicWiz 14 Posted November 2, 2015 Author Share Posted November 2, 2015 The name of the topic should say, how to change the second email under profile. Link to comment
Level 5* gazumped 11,666 Posted November 2, 2015 Level 5* Share Posted November 2, 2015 I did the heading - can't help you with the fix though, sorry... Link to comment
MusicWiz 14 Posted November 2, 2015 Author Share Posted November 2, 2015 Thanks for fixing the title. Still waiting for the answer. Link to comment
Level 5* gazumped 11,666 Posted November 2, 2015 Level 5* Share Posted November 2, 2015 We're a user forum, so contributions tend to be when someone with the right expertise sees a post that hasn't been answered yet. That can take a while... I'd suggest the quickest way to get a reaction is by raising a support ticket - click Troubleshooting in the Help Center (link below in my sig) and scroll to the bottom of the page to see the 'Contact Support' button. Link to comment
MusicWiz 14 Posted November 7, 2015 Author Share Posted November 7, 2015 I went to support took me around, and the last link brought me to the community. Unless I did not go to trhe right place to open the ticket. What is the URL? Link to comment
MusicWiz 14 Posted November 7, 2015 Author Share Posted November 7, 2015 I have premium account, and do not get any extra support, from company, is there one? Link to comment
Level 5* gazumped 11,666 Posted November 7, 2015 Level 5* Share Posted November 7, 2015 Hi. Submit a support request by choosing the appropriate option in the first dropdown after logging in here > https://www.evernote.com/SupportLogin.actionPremium / Business users also have access to a Chat option (7am-7pm PST weekdays) - click 'continue' on the support page after logging in. Link to comment
MusicWiz 14 Posted November 8, 2015 Author Share Posted November 8, 2015 I created a ticket, thanks. The first time I could not, because the reason was the use of Evernote lthat it would take me to the forum again. So I had to report as a bug.After creating the ticket I received an email to send the logs, why? My question was very simple. Its in the settings of Evernote. Link to comment
Level 5* gazumped 11,666 Posted November 8, 2015 Level 5* Share Posted November 8, 2015 If you had an email on the weekend that was a robot asking you for standard information. It's worth responding to the email to point out you need help with your email address - a human will have a look at the reply but if you don't respond you're probably going to wind up in a 'waiting for reply' queue. Link to comment
MusicWiz 14 Posted November 12, 2015 Author Share Posted November 12, 2015 Well, here is the update. I went to the support link, created a ticket. And Ever note support asked me to send a screen shot, and explanation of the problem. 3 days... no answer. I assume that first level support can not solve this issue.http://tinyurl.com/okaduz6 Link to comment
amanda_h 300 Posted November 12, 2015 Share Posted November 12, 2015 Hey MusicWiz, The secondary email listed under your primary email address in the Profile section will only appear if you have previously received a Work Chat at that email address, then clicked on the link in the email to view the Work Chat message *and* logged in using the primary Evernote login information. For instance, if I have an Evernote account under amanda@amanda.com but you sent me a Work Chat message to another email address I own (not associated with an Evernote account), I would have the opportunity to log in using my already existing Evernote account to view that message. Here's how that would look: 1. I receive an email at thisismyemail@amanda.com saying someone sent me a Work Chat. I do not have an Evernote account associated with my thisismyemail@amanda.com email address.2. I open the email, click on the Work Chat link, and am taken to the Evernote login page.3. I select Sign In, and log in using my amanda@amanda.com email address.4. The Work Chat is automatically routed to this Evernote account. Following this scenario, amanda@amanda.com would be listed as my primary email in the Profile section, and thisismyemail@amanda.com would be listed as the secondary email. There isn't a way to modify the secondary email, you can only choose to delete this. I hope that helps clear things up! Let me know if you have any questions! Link to comment
MusicWiz 14 Posted November 12, 2015 Author Share Posted November 12, 2015 That explains. I was wondering where the second email came from. Besides, I no longer use that email and it was deleted from my server. Thanks. Link to comment
Recommended Posts
Archived
This topic is now archived and is closed to further replies.