User 0 Posted April 5, 2014 Share Posted April 5, 2014 TL; DR: Web clipper UI gone down toilet. Tech support box limited to 500 characters so I can't even explain the problem. Wondering why I use Evernote anymore. I've been using Evernote for many years. I have observed a steady decline in usability and functionality of the web clippers. Countless times I have filed tech support tickets explaining problems, such as changes in UI that make simple operations like tagging take several times as long and many more clicks, or saved clips that get stuck and never sync to the server (my clipper icon still has 5 unsynced clips...and has for over a year now). Every time I received basically a boilerplate response, and nothing improved as a result; the same bugs are there, and the rest continues to degrade. As a result I have found myself using the web clipper in Firefox less and less--and therefore have found myself using Evernote less and less. Instead I more frequently use other Firefox extensions to save and search through web content. But after doing a lot of web content saving the past few days, I decided to give the web clipper another try. In the past I've tagged nearly everything I've clipped--isn't that one of the whole points of Evernote? But the current clipper UI does not even allow me to tag clips anymore. Instead I have to wait for the clip to be synced to the server, then click the Edit link, then wait for a new browser window to open, then wait for the Evernote AJAX interface to load the note I just clipped, then add a tag, and then wait another 30 seconds (!) for a three-character tag to be saved--seriously, I added one tag to a clip and it took over 30 seconds for the circling-checkmark icon to finish and say "Saved". In the past, the clipper let me add tags from an autocompleted list before even saving the clip. But that useful ability was inexplicably dumped overboard at some time in the past when the clipper was updated. I can't fathom why; was it too complicated for the developers to handle? That explanation makes about as much sense as the removal of the feature--but what good explanation could there be? (Refactoring UI is never, ever an acceptable excuse: you don't release a new UI until it's functionally equivalent. Your users are not supposed to be your guinea pig beta testers unless they choose to be!) After finding this absurd regression in usability too much to stomach, I decided to waste my time by filing another tech support ticket. Except this time, I realized how utterly pointless it would have been: there is a 500-character limit on the tech support form. That's less than 3 SMS messages worth of text. Evernote, what are you thinking? Why bother making infuriatingly stupid changes to frustrate your users and discourage them from even reporting problems to you? Why not just close down your tech support altogether? For that matter, why bother making infuriatingly stupid UI changes to frustrate your users and discourage them from even using Evernote? Why not just close down the company, or sellout to some advertising company and go live in the Carribean? Some people may criticize me for making this post. If so, to them I say, I wouldn't bother if I didn't care. Evernote used to be great. It could be again. But it feels like the same people making decisions at YouTube are making decisions at Evernote lately--and those changes make me want to go far, far away. I don't have to use Evernote; there are innumerable ways to do what it does. I wanted to send an email to someone higher up in Evernote, some corporate office or VP or something, to tell someone who can actually do something about this stuff. But, of course, they have completely insulated themselves from their customers; the only options are the 500-character tech support form and this forum. If that itself is not a bad enough sign about Evernote's direction, I don't know what is. I hope someone who matters reads this and turns Evernote around. P.S. After posting this, I see that the top 15 threads in this forum are bot-posted spam. I can't help but wonder if Evernote is simply falling apart. Link to comment
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