Evernote unusable under Windows due to external app grabbing the focus

[david_navigator 4]

Approximately once a minute Evernote runs an external Windows application that grabs the focus and thus makes working on the computer impossible.

Technical Diagnosis
================
The most recent update for Evernote is making a call to the WMI which in turn is running wmic_copy.exe as a foreground task. This is running approximately once per minute and when it runs it grabs the focus away from any other app, making it very difficult to carry out any other work.
See video here https://Navigator.tinytake.com/msc/OTQzMzU2M18yMzAyMDE4MA - at approx 25 seconds you can see exactly what is happening.

Is anyone else experiencing the same issue ? An Evernote reinstall makes no difference.

I submitted this as an urgent issue to Evernote support 3 days ago, but other than the useless automated response, I've had no human reply.

[Jon/t 1,293]

I've not had this happen myself and not heard of anyone else mentioning it. 

When you did a reinstall did you do a complete uninstall using something like Revo uninstaller first? Sometimes config files can get left behind.

[david_navigator 4]

3 hours ago, Jon/t said:

I've not had this happen myself and not heard of anyone else mentioning it. 

When you did a reinstall did you do a complete uninstall using something like Revo uninstaller first? Sometimes config files can get left behind.

Unfortunately, yes. Both Native uninstall & Revo.

[cswilly 41]

On 3/28/2024 at 1:09 PM, david_navigator said:

See video here https://Navigator.tinytake.com/msc/OTQzMzU2M18yMzAyMDE4MA - at approx 25 seconds you can see exactly what is happening.

The EXE running in the console looks to be part of Microsoft's implementation of Web-Based Enterprise Management (WBEM) and not part of Evernote. See https://answers.microsoft.com/en-us/insider/forum/all/system32wbemwmiadapexe/5387caaa-692f-44e7-a80f-7dcdfd594898.

 

[david_navigator 4]

6 hours ago, cswilly said:

The EXE running in the console looks to be part of Microsoft's implementation of Web-Based Enterprise Management (WBEM) and not part of Evernote. See https://answers.microsoft.com/en-us/insider/forum/all/system32wbemwmiadapexe/5387caaa-692f-44e7-a80f-7dcdfd594898.

 

Yes it is part of the Windows Management Instrumentation infrastructure (Microsoft's implementation of WBEM). Examining the call stack and using PM I can see quite clearly that it is Evernote that is directly launching this exe. Furthermore, kill Evernote and the popups stop. Restart Evernote and they recommence.

[PinkElephant 8,124]

It seems this part of what Microsoft is running on your computer is badly configured.

Check with whoever installed your computer, or with Microsoft support.

[david_navigator 4]

1 hour ago, PinkElephant said:

It seems this part of what Microsoft is running on your computer is badly configured.

Check with whoever installed your computer, or with Microsoft support.

Not quite. WMI is used by 100's of apps and it's only the calls from Evernote that cause this issue. However the fact that other users aren't experiencing the same issue is interesting and points to a combination of something on my machine and Evernote doing something unusual. I have raised a ticket with Evernote but 10 days later no response - which considering I'm a corporate paying customer, is abysmal service.

[PinkElephant 8,124]

Yes, nobody is currently happy with support performance ...