what the hell 0 Posted March 10 Share Posted March 10 How do i get a ticket to contact evernote, i am locked out of my account, everytime i try to renew, it says contact evernote... but how do you contact evernote???? frustrating.... i have now lost 10 years of note take.... and evernote really don't seem to care! Link to comment
Level 5* gazumped 12,078 Posted March 11 Level 5* Share Posted March 11 Contact Support at https://help.evernote.com/hc/requests/new Link to comment
what the hell 0 Posted March 24 Author Share Posted March 24 It says this when i try to log in, i did get to a payment stage can't remember how, but i got to that page too and it kept saying there to contact evernote! Link to comment
Level 5 PinkElephant 8,842 Posted March 24 Level 5 Share Posted March 24 Support as guest: https://help.evernote.com/hc/en-us/requests/new?ticket_form_id=254668&guest=true&guest=true Link to comment
amInMarina 18 Posted March 24 Share Posted March 24 I've been trying to submit a support ticket, but (what used to work): https://help.evernote.com/hc/requests/new now forces me to do a new login. I do the new login and it activates the web app If, from the web app, I try try to access (lower left ) the "need a little help" and then choose "Help & Learning" ... this takes me to another LOGIN page.. Can't get to any help page to submit a ticket like I could before. Also can't find the record of my past tickets. Any suggestions? Link to comment
Level 5 PinkElephant 8,842 Posted March 24 Level 5 Share Posted March 24 Go to your account settings, account overview (1). Click on the arrow top right, beside your name (2). Click on "Contact Support" (3). Link to comment
amInMarina 18 Posted March 24 Share Posted March 24 10 minutes ago, PinkElephant said: Go to your account settings, account overview (1). Click on the arrow top right, beside your name (2). Click on "Contact Support" (3). Thanks for your suggestion. I do that and it brings up the login form. I complete the login form and it re-activates the web app.. It's an endless process Link to comment
Level 5 PinkElephant 8,842 Posted March 24 Level 5 Share Posted March 24 Try this: Support as guest: https://help.evernote.com/hc/en-us/requests/new?ticket_form_id=254668&guest=true&guest=true Link to comment
amInMarina 18 Posted March 25 Share Posted March 25 37 minutes ago, PinkElephant said: Try this: Support as guest: https://help.evernote.com/hc/en-us/requests/new?ticket_form_id=254668&guest=true&guest=true Well, I've used your suggested link but I'm not confident that any human will read it. In the EN ticket input form, I identified my issue as "can't access 'help' to submit a ticket." For the problem description, I provided similar text to what I posted here in the Forum. Their response began with: "Thanks for reaching out. We’re sorry to hear you’re having trouble logging into your account." Their LENGTHY response was generated under their assumption that it was a username/password or billing or device issue and that login was keeping me from logging in. Also, at the end, there was a comment: "Please note that without receiving these details, we won’t be able to move forward." There was no ticket # provided in their response but I did note a request #3855851 when I submitted the form. An additional comment in the EN response was "if you have other questions or need further assistance, feel free to reply to this email" I have done so (replied to their email), but I don't have much hope for a solution. Link to comment
Level 5 PinkElephant 8,842 Posted March 25 Level 5 Share Posted March 25 This likely was an automated first answer - they seem to grab whatever text blocks they feel appropriate, and send it to the user. You now need to wait for a more substantial response. Sorry, can't help you further. The logout /loop is probably related to a local problem, either on your browser, your computer or on the network. To see if it is a network issue, connect to a personal hotspot (mobile data to wifi, from a phone) and try again. If it works then, it is a network issue. 1 Link to comment
amInMarina 18 Posted March 25 Share Posted March 25 Thanks for all your suggestions. I don't use Evernote on my phone, but i did try a different (public) network from my android tablet and ran into the same problem. I'll wait to hear back from support. Link to comment
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