amInMarina

Thanks for all your suggestions. I don't use Evernote on my phone, but i did try a different (public) network from my android tablet and ran into the same problem. I'll wait to hear back from support.

Well, I've used your suggested link but I'm not confident that any human will read it. In the EN ticket input form, I identified my issue as "can't access 'help' to submit a ticket." For the problem description, I provided similar text to what I posted here in the Forum. Their response began with: "Thanks for reaching out. We’re sorry to hear you’re having trouble logging into your account." Their LENGTHY response was generated under their assumption that it was a username/password or billing or device issue and that login was keeping me from logging in. Also, at the end, there was a comment: "Please note that without receiving these details, we won’t be able to move forward." There was no ticket # provided in their response but I did note a request #3855851 when I submitted the form. An additional comment in the EN response was "if you have other questions or need further assistance, feel free to reply to this email" I have done so (replied to their email), but I don't have much hope for a solution.

Thanks for your suggestion. I do that and it brings up the login form. I complete the login form and it re-activates the web app.. It's an endless process

I've been trying to submit a support ticket, but (what used to work): https://help.evernote.com/hc/requests/new now forces me to do a new login. I do the new login and it activates the web app If, from the web app, I try try to access (lower left ) the "need a little help" and then choose "Help & Learning" ... this takes me to another LOGIN page.. Can't get to any help page to submit a ticket like I could before. Also can't find the record of my past tickets. Any suggestions?

This problem has been fixed with version 10.81.4. Now, I can "see" again!

In the web app it looks like you're printing an image of the note. What does the printed note look like when using "Choose Microsoft Print to PDF" ?

Not sure if someone has already asked, but do you get a similar problem when printing from the web app?

What does the print preview look like?

AND, since "support" was mentioned, why not make one of the tabs a direct connection to a live person in technical support 7x24? 😉

Evernote searched - selected - highlighted text color problem?

Why not white text on a white background? Did the designers ever think of the users who might have visual acuity issues? Thumbs down on the "new" UI.

UPDATE on Windows(10) desktop app and the Quick Note problem(s) History: * Quick Note worked with version 10.66.4 * Quick Note failed with 10.67.2 * Quick Note now working 10.68.2 no intervening re-installs (clean or otherwise) done; appears to be a version related issue At least for now I'm a happy camper.

Thanks for your comments. My thought is that it has to be something with the newest release. I can revert back to 10.66.4 and Quick Note works just fine... but as soon as Evernote forces an upgrade to 10.67.2 the problem appears where a right mouse click brings up the standard "Open Evernote", "new note", "Quit Evernote" options appear. The left mouse click does not respond with the usual input form . My latest status is that I've once more gone back to 10.66.4 (where Quick Note works) and now, if I do a "Check for updates", The response is: You’re up to date! Evernote 10.66.4 is currently the newest version available. Does that mean they've disabled the roll-out of 10.67.2? Or, am I being overly hopeful that things will be working with the next auto update?

On the newest version 10.67.2, Quick Note fails! The right mouse click (to get create note, quit, etc) works OK. On a left mouse click the functionality (creating a quick note and/or screen clip) is dead. I restarted Evernote 10.67.2 ... same problem. I re installed 10.67.2 .. same problem I reinstalled an earlier version 10.66.4 and Quick Note works! Problem reported as id #3789267

Thanks for all of your efforts in testing the problem I'm running into. It was my understanding that when I submitted the support ticket that they were able to reproduce the problem and had forwarded the issue on to the development group. Also, I'm running into the exact same backlink problem when using web app; wouldn't that indicate that the Desktop app database is ok? I've had to uninstall/reinstall Evernote desktop app in the past but have never used the Revo Uninstaller. Is that necessary & is their free version ok to use? Thanks! --- PS .. added as an "edit" In my case, the search is done within a NOTEBOOK, not "everywhere". I've tried testing backlinks when a search is done on ALL the notes in my DB and do not have a problem with backlinks.