Disappointed with Customer Service

[AVERYR 3]

I am a paid subscriber since 2009. ALL of my data is lost,. Customer Service is NO LONGER responding to my email messages. They offered a REFUND but nothing but crickets. I am so disappointed there seems to be no way of communicating with a human. Horrible experience. 

[PinkElephant 8,174]

There never was a direct email option for support, so I wouldn’t expect any answer this way.

Use this link, open a new ticket:

Evernote Support Ticket:

 

https://help.evernote.com/hc/en-us/requests/new

[majamaja621 1]

This link does not work, only goes to bot answered questions with no ability to start a support ticket

[AVERYR 3]

I figured it out and I was the one that made the mistake. I logged in under the wrong account and paid the yearly subscription under the wrong email. So, now I have all of my data; it never was lost, and I just have to get them to transfer the yearly subscription to the right account. Boy, do I feel foolish? Yep. Now I am trying to figure out how to manually backup all of my data just in case. 

 

[agsteele 2,953]

Thank you for standing up to this. Much appreciated.

I can commend the evernote-backup application from Github.  I have it set to back up automatically every week.  It requires a modest amount of configuration but the instructions are OK.