Note unavailable

[Dan Weiss 1]

I'm using 10.71.2-mac-ddl-public (20240109093604) on MacOs Monterey 12.6.9. I'm getting this error message:

 

What is going on? How can I fix this? Thank you.

[PinkElephant 8,172]

Does it show when you open it on the web client ?

[Dan Weiss 1]

45 minutes ago, PinkElephant said:

Does it show when you open it on the web client ?

All notes fine in the web client and iPhone. Only issue is MacOs desktop client.

[PinkElephant 8,172]

Then probably your local database is corrupted.

Uninstall the client using AppCleaner. The Mac uninstaller won't do.

After that, download a fresh copy from the EN website, install and log in. Should work now.

Let the client run in the background, it will take time to download everything.

[Dan Weiss 1]

10 hours ago, PinkElephant said:

Then probably your local database is corrupted.

Uninstall the client using AppCleaner. The Mac uninstaller won't do.

After that, download a fresh copy from the EN website, install and log in. Should work now.

Let the client run in the background, it will take time to download everything.

This will be my second time this week doig this. It will work. I'm curious to know for how long. 

Is this something that happens consistently when you make major changes to your EN? I've been rearranging my notebook structure and deleting tons of notes that I don't need. Insight appreciated - as is your help  above - thank you.

[PinkElephant 8,172]

My last uninstall was last summer, no need to do it since.

[VincentC 272]

FWIW, I'm on Windows, not MAC, but if I were having problems like that I would worry about the state of my local hard drive.  

 

Vinnie

[s2sailor 2,235]

11 hours ago, Dan Weiss said:

This will be my second time this week doig this. It will work. I'm curious to know for how long. 

I’ve had to delete and reinstall the mobile apps numerous times, but not the Mac app … maybe once last year.