Rense 47 Posted January 9 Share Posted January 9 Perhaps I'm overlooking something silly, but this seems weird. As I'm experiencing sync issues with Evernote on Windows 10, I decided to try to sign out and sign back in to rebuild the local database. When I click "sign out..." it asks me whether to remove Evernote's data from my device, which I confirmed. Then it showed a popup warning about unsynced changes, on which I chose to "exit without syncing". Subsequently, EN shows a brief popup "please wait while we finish syncing" (!) and then quits. I can't reopen it until I choose "quit evernote" via the icon in the notification area. When I then restart EN, I'm still signed in. This persists even after I uninstall and reinstall Evernote (without ever signing in!). Not only does this seem like a security risk to me, it also prevents me from addressing my sync issues. Anyone recognize this? Link to comment
Rense 47 Posted January 9 Author Share Posted January 9 Update: also if I sign out, quit, uninstall, restart windows, reinstall the latest version, and open Evernote, it still opens with me signed in as if nothing happened. Also, the sync issues persist (i.e., notes added in the web interface do not show up locally). Meanwhile, loading notes is painfully slow or fails completely, while creating new notes does also not seem to work at all. This is totally ruining my work day. Link to comment
Level 5* gazumped 11,686 Posted January 9 Level 5* Share Posted January 9 So: the basics. Device? OS? Evernote version? Subscriber? Link to comment
Rense 47 Posted January 9 Author Share Posted January 9 I mentioned Windows 10 and that I updated to the latest version (currently 10.70.2). I'm a premium subscriber. Meanwhile, manually removing the folder with my data seems to resolve the issue. Not how it's supposed to work though. Link to comment
Evernote Expert agsteele 2,952 Posted January 9 Evernote Expert Share Posted January 9 My guess is that the unsynced note changes block the sign out. Deleting the folder will have removed those and forced a resync. Link to comment
Level 5* gazumped 11,686 Posted January 9 Level 5* Share Posted January 9 11 minutes ago, Rense said: Not how it's supposed to work though. Not how it works for me, either. I would have suggested that you uninstall with Revo Uninstaller, power the device off and on again and then reinstall, but if this solved your issue, that shouldn't be necessary now. 2 Link to comment
Rense 47 Posted January 9 Author Share Posted January 9 32 minutes ago, agsteele said: My guess is that the unsynced note changes block the sign out. Deleting the folder will have removed those and forced a resync. Yes, that's also my hunch. Still it seems quite risky to me that an app claiming to sign you out does not actually do so, and without any error message or warning. Also, uninstalling should uninstall the app and the data (perhaps giving you the option to keep the data if you want); using Revo or other third-party apps should not be necessary. Link to comment
Level 5* gazumped 11,686 Posted January 9 Level 5* Share Posted January 9 11 minutes ago, Rense said: using Revo or other third-party apps should not be necessary. If some update glitch caused a random error on your system there's no way for a developer to anticipate the outcome and build in a safety net. As a computer user you have to be aware of what is normal for your system, and take action when remedial steps need to be applied. You could report this to Support with copy activity logs so they can investigate, but it's going to take a while from all current reports... Link to comment
Rense 47 Posted January 10 Author Share Posted January 10 I fear we're not going to agree on this, but I strongly disagree. I'm not a professional developer but it seems common sense to me to verify the intended outcome of a procedure, and to notify the user if it failed, especially with procedures like signing out and uninstalling, which create security risks when they fail. Note that Evenote told me it would delete my data, but then didn't, without telling me. Note furthermore that the potential "sync glitch causing a random error on my system" was also not a problem cause by something else my system but by Evernote itself. I've reported errors and bugs to Evernote Support many times but never got a satisfactory response, let alone within reasonable time (typically, this is a process of months). Link to comment
Level 5* gazumped 11,686 Posted January 10 Level 5* Share Posted January 10 1 hour ago, Rense said: I fear we're not going to agree on this Which is perfectly fine - I'm only another user anyway. 1 Link to comment
bmcl26 495 Posted January 10 Share Posted January 10 The delete with Revo, then reinstalling the latest update, has worked for me seamlessly a couple of times. 1 Link to comment
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