Don't Panic! (apologies to Douglas Adams)

[gazumped 11,697]

 

Free Account Limits and Subscription changes

There are too many new messages to respond individually.  This should cover the main points.  See links at the end for more information.

1. Please don't rant and rave.  The Forums are mainly other users,  not Evernote staff.  Given the number of posts and the time of year,  anything posted here probably won't be seen by employees for weeks or months. 

2. Change is never welcome,  and most posts are shock-reacting to price increases (the first in 6 years) or the new limits on what's available in the free services.  Like my Avatar says: "Don't Panic!" - it may not be as bad as you think.  Get more information before you have a melt down.

3. Subscribers have options.

   1. If the service is worth it to you - continue your subscription

   2. If not, change the account to 'free' at the very bottom of this web page - https://www.evernote.com/BillyBillingProfile.action - you'll probably be offered a one-year discount to ease the change-over.  Your choice whether or not to accept.

   3. If you recently paid but don't want to continue - contact Support for a refund.  It'll take a while,  but you will usually get your money back if you apply soon after the due date.

4. Free users with more than 50 notes

   1. You still have access to all your notes - you just can't create any new ones in Evernote.

   2. Options are to leave the notes where they are and start a new account elsewhere,  or to export everything (via desktop) or use an import service from a new provider.

   3. Feedback for Evernote can go via the email link below

5. Payment or Upgrade issues - contact Support.  Again: time of year and the number of reactions means that any responses will be very s-l-o-w. 

-And yes;  this could have gone better,  but the situation is what it is.  Evernote is working on improvements to back-end services for speed and reliability and don't have time to develop a lower-cost product that might or might not be more popular.  If they had not taken action to limit the drain on their resources from free accounts the company might have closed and taken everyone's notes down forever.

Beware that there will be a frenzy of clickbait headlines commenting on how catastrophic these changes are and how everyone should leave the company as soon as possible -your choice whether you take any notice of that.  Plus Evernote's competitors will all pile in to sell their own products as being the best - just make sure that if you do save your notes somewhere,  you can get them out again as easily...

Links

• Price Rise:  https://evernote.com/blog/evernote-pricing-upcoming-features-update/ 
• Free account limits:  https://evernote.com/blog/evernote-free-note-limits 
• Feedback:  feedback@evernote.com 
• Support:  https://help.evernote.com/hc/requests/new 
• Export your notes:  https://help.evernote.com/hc/en-us/articles/209005557 
• Other note services:  https://noteapps.info/ or https://toolfinder.co/ 

[Bill Myers 458]

Nice post, @gazumped. Neither you nor I have control over how people respond, but I think this is exactly the right message. 

I don't know who decides such things, but is it possible this could be pinned to the top of the forum? The more people who see this, the better.

[gazumped 11,697]

2 hours ago, Bill Myers said:

is it possible this could be pinned to the top of the forum?

Thanks - don't know whether Evernote would do that,  but feel free to refer back here or use any content if you want - I was intending this as a stock reply to about 40 new posts that popped up the other day,  but somehow they all managed to include something that I hadn't covered...  still keeping the option open if the barrage continues...

[Boot17 1,466]

I miss the gorilla. 😁

[delawaredave 55]

@gazumped Nice post and great resources !