mackid1993 1,231 Posted December 8, 2023 Share Posted December 8, 2023 My job is awesome and is purchasing a Personal sub for me to use at work. However, we are a tax exempt government agency. If I subscribe and pay sales tax it's a big headache interally. I opened a ticket with support from that account. Does anyone know if they will be able to generate an invoice for me to pay without sales tax or how that works? Link to comment
Level 5 PinkElephant 8,754 Posted December 8, 2023 Level 5 Share Posted December 8, 2023 As far as I remember this question was never raised before. So better contact support right away. Link to comment
mackid1993 1,231 Posted December 8, 2023 Author Share Posted December 8, 2023 Thanks I already did. Link to comment
mackid1993 1,231 Posted December 9, 2023 Author Share Posted December 9, 2023 I still haven't heard from them. Does anyone know how they can send an invoice? Will they be able to just email me a link so I can pay. I see a help article for non profits but it's for teams accounts. I just need one seat not a teams account. Has anyone ever dealt with education, government, or non profit before? Link to comment
mackid1993 1,231 Posted December 9, 2023 Author Share Posted December 9, 2023 Also is it possible to highlight this ticket to the admins. Since it's coming from a basic account it's deprioritized. I just want to pay for Evernote lol. Link to comment
Level 5* gazumped 12,050 Posted December 9, 2023 Level 5* Share Posted December 9, 2023 43 minutes ago, mackid1993 said: Since it's coming from a basic account it's deprioritized. All accounts are running into something like a 14 day delay... If you have a ticket number I can flag it up to the Forum Admins, but I don't know whether that will help ... Link to comment
mackid1993 1,231 Posted December 10, 2023 Author Share Posted December 10, 2023 @gazumped It's ticket 3793181. If you can mention that I really just want to start this second subscription for work and pay them if that can expedite it in any way. Link to comment
Level 5* gazumped 12,050 Posted December 10, 2023 Level 5* Share Posted December 10, 2023 2 hours ago, mackid1993 said: @gazumped It's ticket 3793181. If you can mention that I really just want to start this second subscription for work and pay them if that can expedite it in any way. Done. Good Luck! Link to comment
mackid1993 1,231 Posted December 10, 2023 Author Share Posted December 10, 2023 Thanks! Link to comment
mackid1993 1,231 Posted December 11, 2023 Author Share Posted December 11, 2023 On 12/9/2023 at 9:42 PM, gazumped said: Done. Good Luck! I have to get this purchased ASAP. Our cutoff for the year is coming up and if I don't buy it soon I won't able able to until January. Does anyone have any superpowers to get me an invoice? @Federico Simionato someone? I want to pay for Evernote but cannot without a tax exemption being honored and our internal deadline for the year is approaching. Link to comment
Level 5* gazumped 12,050 Posted December 11, 2023 Level 5* Share Posted December 11, 2023 Hmmn. The herd travels at its own pace I'm afraid. Your billing page at https://www.evernote.com/BillyBillingProfile.action will show an invoice for payments, but there's no breakdown - it's just a flat subscription. I doubt even our Imperious Leader can ask the accounts department for a quick invoice unless there's a system in place... Maybe consider subscribing monthly if you have another chance at this in the new year? Given time I'm sure you'll get an invoice; getting it now is less likely. Link to comment
mackid1993 1,231 Posted December 11, 2023 Author Share Posted December 11, 2023 27 minutes ago, gazumped said: Hmmn. The herd travels at its own pace I'm afraid. Your billing page at https://www.evernote.com/BillyBillingProfile.action will show an invoice for payments, but there's no breakdown - it's just a flat subscription. I doubt even our Imperious Leader can ask the accounts department for a quick invoice unless there's a system in place... Maybe consider subscribing monthly if you have another chance at this in the new year? Given time I'm sure you'll get an invoice; getting it now is less likely. I can't subscribe monthly or I'll still be charged sales tax. Link to comment
mackid1993 1,231 Posted January 8 Author Share Posted January 8 Hey @gazumped it's been a month and I still have heard nothing from support. At this point I just need sales tax refunded. Is there any way to highlight this thread again? 1 Link to comment
Level 5* gazumped 12,050 Posted January 8 Level 5* Share Posted January 8 Best advice would be to find your ticket here - https://help.evernote.com/hc/en-us/requests/ and tag on a reminder. No one actually knows what's going on there at the moment... Link to comment
mackid1993 1,231 Posted January 8 Author Share Posted January 8 Just updated it again. Support is really horrendous! 2 Link to comment
Level 5 PinkElephant 8,754 Posted January 8 Level 5 Share Posted January 8 Yeah, they are really derailed. I think they may have been crawling back a little, but now with the password reset and 2FA enforcing, they got kicked back into the mud. Sorry for those working support these days. Link to comment
mackid1993 1,231 Posted January 9 Author Share Posted January 9 2 hours ago, PinkElephant said: Yeah, they are really derailed. I think they may have been crawling back a little, but now with the password reset and 2FA enforcing, they got kicked back into the mud. Sorry for those working support these days. Yup, I certainly feel bad for these guys. But seriously a month to refund $10 in sales tax isn't okay. I mean I just wanted to subscribe and get my tax exempt status processed so I could give them money and I was forced to now pay the sales tax and get it refunded because our purchasing department was going to close for the year. Link to comment
mackid1993 1,231 Posted January 9 Author Share Posted January 9 Wow, they responded to me, told me I was subscribed to a tax exclusive plan and no action is required. I just sent them a copy of the invoice showing the sales tax. This is insane. I love Evernote but this is really really bad. Link to comment
Level 5 PinkElephant 8,754 Posted January 9 Level 5 Share Posted January 9 Well, all governments run a deficit these days. See this 💸 as a contribution to a greater good 👍 ? 😂 Link to comment
mackid1993 1,231 Posted January 9 Author Share Posted January 9 3 minutes ago, PinkElephant said: Well, all governments run a deficit these days. See this 💸 as a contribution to a greater good 👍 ? 😂 LOL! The problem is it's against the law here for them to not refund it. They charge sales tax in New York and have to respect it when an agency is tax exempt. Link to comment
Level 5 PinkElephant 8,754 Posted January 9 Level 5 Share Posted January 9 Basically it moves out of the left pocket and ends up in the right. It may be that the pockets belong to different trousers, however … Link to comment
mackid1993 1,231 Posted January 9 Author Share Posted January 9 1 minute ago, PinkElephant said: Basically it moves out of the left pocket and ends up in the right. It may be that the pockets belong to different trousers, however … It doesn't quite work like that for us. I have to get it refunded. The claimed my plan is tax exclusive but I clearly see sales tax. Link to comment
mackid1993 1,231 Posted January 9 Author Share Posted January 9 At this point I reached out to @Federico Simionato. I can't believe that they can't just refund $10. Link to comment
Solution mackid1993 1,231 Posted January 10 Author Solution Share Posted January 10 Finally support took care of this, refunded the money and added a tax exempt status to the account! 1 Link to comment
WilliamL 662 Posted January 10 Share Posted January 10 21 minutes ago, mackid1993 said: Finally support took care of this, refunded the money and added a tax exempt status to the account! Only took a month! You need to write tips! Seriously though, glad it’s sorted. I really hope in q1 this year support substantially improves. Premium prices should equal premium product and support. Link to comment
mackid1993 1,231 Posted January 10 Author Share Posted January 10 8 minutes ago, WilliamL said: Only took a month! You need to write tips! Seriously though, glad it’s sorted. I really hope in q1 this year support substantially improves. Premium prices should equal premium product and support. I actually had two pending tickets on my personal account and I'm getting replies on them, several in the last two days actually. It seems like they may finally be getting back to normal. 1 1 Link to comment
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