I can't open Evernote on my laptop

[Radke Agency 1]

I've been an Evernote user for years and never had any problems until this a few days ago. The error I get when I try to open Evernote is the following: "Something went wrong on our end, sorry about that. Please try restarting Evernote. Exit code: - 1073741819"
I have cleared my cookies, rebooted, uninstalled Evernote and reinstalled Evernote and I am still getting the same error code. Everything else on my computer is working fine.

 

[gazumped 11,697]

Hi.  You mention your laptop but are posting in the iOS section of the forums.  Are you Windows or MacOS or something else on the laptop?  

[Radke Agency 1]

Windows, should I be posting somewhere else?

[gazumped 11,697]

23 minutes ago, Radke Agency said:

Windows, should I be posting somewhere else?

No sweat - I moved you to the Windows forums.  Like I said - try the full 'clean' install:

1 - Exit Evernote (if you can) / delete data from device
2 - Uninstall app with Appcleaner (Mac) or Revo Uninstaller Free (Win)
3 - Power device off / allow 10 seconds / power back on
4 - Download latest Evernote from Evernote.com
5 - Reinstall.  It will take a little while for the app to be fully operational

Check that Hardware Acceleration is set to ON (in Settings > Preferences > Application and scroll to the bottom.  The "hardware acceleration disabled" box should be UNticked,  but if you're having issues try changing that setting and restarting the device

 

[Radke Agency 1]

2 hours ago, gazumped said:

No sweat - I moved you to the Windows forums.  Like I said - try the full 'clean' install:

1 - Exit Evernote (if you can) / delete data from device
2 - Uninstall app with Appcleaner (Mac) or Revo Uninstaller Free (Win)
3 - Power device off / allow 10 seconds / power back on
4 - Download latest Evernote from Evernote.com
5 - Reinstall.  It will take a little while for the app to be fully operational

Check that Hardware Acceleration is set to ON (in Settings > Preferences > Application and scroll to the bottom.  The "hardware acceleration disabled" box should be UNticked,  but if you're having issues try changing that setting and restarting the device

 

Thank you, this worked! Please note, the only step I did not do is the "Check the Hardware Acceleration" as I wasn't able to find that on my computer based on the steps you provided. Everything is working well now so thank you again! 

[PinkElephant 8,165]

Hardware Acceleration is in app settings, first tab, scroll down.

[tomasek340 2]

On 12/4/2023 at 4:18 PM, gazumped said:

No sweat - I moved you to the Windows forums.  Like I said - try the full 'clean' install:

1 - Exit Evernote (if you can) / delete data from device
2 - Uninstall app with Appcleaner (Mac) or Revo Uninstaller Free (Win)
3 - Power device off / allow 10 seconds / power back on
4 - Download latest Evernote from Evernote.com
5 - Reinstall.  It will take a little while for the app to be fully operational

Check that Hardware Acceleration is set to ON (in Settings > Preferences > Application and scroll to the bottom.  The "hardware acceleration disabled" box should be UNticked,  but if you're having issues try changing that setting and restarting the device

 

I have the same problem (PC W10 - Exit code: - 1073741819). I have cleared cookies, restarted the computer, uninstalled Evernote (Revo Uninstaller) and reinstalled it (version 10.67.4.) and still get the same error code. Everything else on my computer is working properly. Hardware acceleration is turned off. When I unchecked the data (which remains on the PC), it was checked on the next installation.  What should I do ?

 

[PinkElephant 8,165]

Contact support ?

[tomasek340 2]

11 hours ago, PinkElephant said:

Contact support ?

I have sent the request to support and am waiting for a response. 

[bobbybob 10]

Same problem here - suddenly today my Evernote crashed and I spent 2 hrs trying to delete all files and reinstalling two times. I get this same error code "Exit code 1073741819". The same appears after the full uninstall, deleting av all temp files +++ 

Very irritating. This is the 4th or 5th time this year I have had to completely delete all of Evernote spending hrs to be able to find and delete all files. 

Too many bugs and errors here... used evernote for many, many years. Time to deliver a stable version of this program? 

 

[tomasek340 2]

4 minutes ago, bobbybob said:

Same problem here - suddenly today my Evernote crashed and I spent 2 hrs trying to delete all files and reinstalling two times. I get this same error code "Exit code 1073741819". The same appears after the full uninstall, deleting av all temp files +++ 

Very irritating. This is the 4th or 5th time this year I have had to completely delete all of Evernote spending hrs to be able to find and delete all files. 

Too many bugs and errors here... used evernote for many, many years. Time to deliver a stable version of this program? 

 

 

It's working for me now. If you did the same procedure I described earlier the advice I got from support might help:

1. Check that your content is present on Evernote Web version
2. Go to File Explorer
3. Search for %AppData% folder
4. In this folder, look for Evernote and delete the entire folder
5. Reinstall Evernote

[bobbybob 10]

Hi tomasek340, this actually worked for me now. Maybe this folder was not deleted after all in my last uninstall attempt. 

 

So, for me I was now able to install Evernote once again and hopefully it will work stable for a while. 

 

Thanks.

[CeceliaT 1]

Quote

On 12/27/2023 at 5:45 AM, tomasek340 said:

It's working for me now. If you did the same procedure I described earlier the advice I got from support might help:

1. Check that your content is present on Evernote Web version
2. Go to File Explorer
3. Search for %AppData% folder
4. In this folder, look for Evernote and delete the entire folder
5. Reinstall Evernote

Thanks @tomasek340 - this worked for me as well, without having to use Revo. This has been bugging me for days and was a life saver - thanks!!