How to reach somebody to get an invoice copy?

[fredhammersmith 55]

Well, the taxman here wants proof that I paid for Evernote in 2021.

The web interface shows only the last 24 months invoices so I am trying to reach somebody from Evernote to get a copy of my invoice.

Problem is: how to reach somebody? I get into an endless loop of help web pages, but the only thing I need is a human being somewhere.

Any suggestion?

[PinkElephant 8,241]

Oh, thanks, good advise - just downloaded my last 2 invoices - the taxman might ask, after all.

You need to contact support about it. Unfortunately support waiting time is quite long at the moment, we have reports of 10 days and up. Use this link, choose Billing & Payments as ticket type. I wish you have a patient taxman 😉 

https://help.evernote.com/hc/en-us/requests/new

[s2sailor 2,278]

7 hours ago, fredhammersmith said:

Any suggestion?

How about your email?  They send a payment acknowledgement email with some details. Maybe you still have that.

[Andolino111 0]

I have the same problem: How to get an invoice for my annual payment? In my account I see a link "Rechnung" (which means invoice) but the link does not work. I get no access to open and print the invoice. The same problem every year without any support or solution.

[agsteele 2,964]

Have you tried support as suggested?

[Andolino111 0]

I see no chance to reach a support seeing away from FAQs and this forum. There is no hotline, no chat possibility, no e-mail-address, no postal address. When I choose the help & training button I am always directed to the FAQs but there is no solution. As this problems exits for years I cannot understand why it is not being solved.

[Andolino111 0]

On 11/15/2023 at 10:16 PM, PinkElephant said:

Oh, thanks, good advise - just downloaded my last 2 invoices - the taxman might ask, after all.

You need to contact support about it. Unfortunately support waiting time is quite long at the moment, we have reports of 10 days and up. Use this link, choose Billing & Payments as ticket type. I wish you have a patient taxman 😉 

https://help.evernote.com/hc/en-us/requests/new

This e-mail link directs me to the login to my account. That's it.

[s2sailor 2,278]

8 minutes ago, Andolino111 said:

This e-mail link directs me to the login to my account. That's it.

This is what I received.  It’s not an invoice but probably good enough for taxes.
 

Your Evernote subscription has been paid. Your Evernote subscription has been paid on 08/24/2023 in the amount of $129.99. A charge from Evernote will appear on your next statement. Thank you for choosing Evernote. View Billing Information

[Andolino111 0]

Thanks. Although I haven't received this message it would not help as German Tax authorities are very strict. They want to see a proper invoice.

[PinkElephant 8,241]

I could show you 4 different way of how to contact support, but this should do:

https://help.evernote.com/hc/en-us/requests/new

[Andolino111 0]

What happens if I follow the link:

On the MacBook Pro: I have to login, type in user name and password, find the stairs to confirm that I am no robot, then I am directed to the login, type in username and password a second time, then I am directed to the start view of my Evernote account. Next??

On my iPhone 15 : I have to login, type in user name and password, find the traffic lights, motorcycles and hydrant, then I am re-directed to the login, do the same procedure a second time and then I am welcomed by a Evernote page which recommends to upgrade from" Evernote Personal" to "Evernote Professional". Why should I upgrade to "Professional" when there is not even a professional support from Evernote?

[PinkElephant 8,241]

Use the support option in the app settings of your iPhone. It bypasses the web interface.

[Andolino111 0]

Thanks. I am sorry but I do not clearly understand which settings I have to change.

[PinkElephant 8,241]

You change nothing - you just send a ticket:

 

[Andolino111 0]

I've got it. Thanks! Well appreciated! I will try to do so! Hope it will lead to a solution.

[PinkElephant 8,241]

Just a word of caution: Support is pretty busy, it may take 10 days or such.

[fredhammersmith 55]

23 hours ago, agsteele said:

Have you tried support as suggested?

Yes. Still waiting for some reaction. 8 days now.

[agsteele 2,964]

Typical response times are around 14 days so still time...

[fredhammersmith 55]

Still waiting... 15 days...

[PinkElephant 8,241]

Meanwhile … tried if the billings page is working again ? For me it never stopped.

[fredhammersmith 55]

20 minutes ago, PinkElephant said:

Meanwhile … tried if the billings page is working again ? For me it never stopped.

It just does not go back that far.

[Andolino111 0]

I am still waiting for a response. One of the enterprises with the worst reputation in Germany is the Deutsche Bahn (German Railway system). But even their customers support is by far quicker and better than Evernote. 

[PinkElephant 8,241]

Just sitting in an ICE going through a snowy countryside, using EN on my Mac over train WiFi. Actually I have no reason to search for support - both are running like a clockwork.

[Andolino111 0]

Not with me unfortunately.