RDKCOS 0 Posted June 26, 2023 Share Posted June 26, 2023 My Teams account is deactivated, and I'm not able to log in to reactivate the account. Whenever I try to log in, it says "account deactivated. Contact your admin." It seems to be stuck in a loop. I reached out to Evernote a week ago, and no one has contacted me back. Link to comment
Level 5 PinkElephant 8,833 Posted June 26, 2023 Level 5 Share Posted June 26, 2023 You are a Teams user, or you are the Admin of a Teams account ? Because Teams is not for using it as a single user, Teams accounts are for multiple users, and they have an Admin. So if you are a user, contact your Admin. If you are the Admin, you should have access to Teams support. You say you reached out, and haven't heard back: Did you receive a confirmation email, with a ticket number ? If not, no ticket was created. If yes, you can send me the ticket number via Direct Message, and I will see what I can do about it. Link to comment
Level 5* gazumped 12,074 Posted June 26, 2023 Level 5* Share Posted June 26, 2023 ...and please don't post the same query twice. Fortunately you got the same response twice here, but that may not always happen... 1 Link to comment
zoltanweb 0 Posted July 13, 2023 Share Posted July 13, 2023 At this moment I can't access my account. EN asks me to change the password, I follow the procedure but he tells me that the account is "inactive." I can not do anything else. I have not had security notices or anything similar. I have the double authentication factor activated. I have contacted by mail with EN but I still don't know anything... Very concerned Link to comment
Level 5* gazumped 12,074 Posted July 20, 2023 Level 5* Share Posted July 20, 2023 Hi - we're mainly other users here; I'd suggest you talk to Support. Subscribers can raise support queries here - https://help.evernote.com/hc/requests/new and Free users here - https://twitter.com/evernotehelps (but it's usually easier to use the Support option in the mobile client). Link to comment
Level 5 PinkElephant 8,833 Posted July 20, 2023 Level 5 Share Posted July 20, 2023 @zoltanweb Teams User / Admin ? Else you are in the wrong thread. 1 Link to comment
Level 5* gazumped 12,074 Posted July 20, 2023 Level 5* Share Posted July 20, 2023 3 hours ago, PinkElephant said: @zoltanweb Teams User / Admin ? Else you are in the wrong thread. That too.... 🙂 1 Link to comment
Level 5 PinkElephant 8,833 Posted July 20, 2023 Level 5 Share Posted July 20, 2023 The usual problem with Teams Accounts is that the payment was not processed in due course. Some insist on a billing detail that may be missing, others will try to pay at the latest date. Or there is a corporate credit card involved that has expired. Once the payment date is missed, the account goes into deactivation. Link to comment
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