Account deactivated. Contact your admin.

[RDKCOS 0]

My Teams account is deactivated, and I'm not able to log in to reactivate the account.  Whenever I try to log in, it says "account deactivated.  Contact your admin."  It seems to be stuck in a loop.  I reached out to Evernote a week ago, and no one has contacted me back.

[PinkElephant 8,171]

You are a Teams user, or you are the Admin of a Teams account ?

Because Teams is not for using it as a single user, Teams accounts are for multiple users, and they have an Admin.

So if you are a user, contact your Admin.

If you are the Admin, you should have access to Teams support. You say you reached out, and haven't heard back: Did you receive a confirmation email, with a ticket number ? If not, no ticket was created.

If yes, you can send me the ticket number via Direct Message, and I will see what I can do about it.

[gazumped 11,698]

...and please don't post the same query twice.  Fortunately you got the same response twice here,  but that may not always happen...

[zoltanweb 0]

At this moment I can't access my account. EN asks me to change the password, I follow the procedure but he tells me that the account is "inactive." I can not do anything else. I have not had security notices or anything similar. I have the double authentication factor activated.

I have contacted by mail with EN but I still don't know anything...

Very concerned

[gazumped 11,698]

Hi - we're mainly other users here;  I'd suggest you talk to Support.

Subscribers can raise support queries here - https://help.evernote.com/hc/requests/new and Free users here - https://twitter.com/evernotehelps (but it's usually easier to use the Support option in the mobile client). 

[PinkElephant 8,171]

@zoltanweb Teams User / Admin ?

Else you are in the wrong thread.

[gazumped 11,698]

3 hours ago, PinkElephant said:

@zoltanweb Teams User / Admin ?

Else you are in the wrong thread.

That too....  🙂

[PinkElephant 8,171]

The usual problem with Teams Accounts is that the payment was not processed in due course.

Some insist on a billing detail that may be missing, others will try to pay at the latest date. Or there is a corporate credit card involved that has expired.

Once the payment date is missed, the account goes into deactivation.