Christine K 1 Posted June 19, 2023 Share Posted June 19, 2023 For the past few days now, I receive an error message whenever I try and check my payments/subscription history page. I recently resubscribed to a yearly service as I was going to cancel however since then the page has not been available. We're having trouble displaying this page at the moment. Please reload the page and try again. If you continue to have problems, please contact our Customer Support Team. Has anyone else got this error message before? Is it becasue of a high volume of users or is there yet another bug? Link to comment
Level 5* Solution gazumped 12,057 Posted June 20, 2023 Level 5* Solution Share Posted June 20, 2023 Hi. Any payment-related issues, please check in with the Support team. My page is working without errors. Have you tried a different browser / clearing the browser cache? Link to comment
Christine K 1 Posted June 20, 2023 Author Share Posted June 20, 2023 Yes but neither fixs the error it does it i. The app and site. Tech team has it. Link to comment
Christine K 1 Posted June 24, 2023 Author Share Posted June 24, 2023 Issue has been resolved. There was a glitch for some users because of the new payment software. Thanks. 1 Link to comment
RDKCOS 0 Posted June 26, 2023 Share Posted June 26, 2023 We have an Evernote Teams account that was deactivated due to an expired payment method. We are unable to reactivate the account, and there has been no response to our service ticket from Customer Service for over a week. There is no way to access the account now to update the credit card. Link to comment
Level 5* gazumped 12,057 Posted June 26, 2023 Level 5* Share Posted June 26, 2023 6 hours ago, RDKCOS said: no response to our service ticket from Customer Service for over a week Do you have a ticket number? We may be able to get an Admin here to look into it... Link to comment
Level 5 PinkElephant 8,785 Posted June 26, 2023 Level 5 Share Posted June 26, 2023 6 hours ago, RDKCOS said: We have an Evernote Teams account that was deactivated due to an expired payment method. We are unable to reactivate the account, and there has been no response to our service ticket from Customer Service for over a week. There is no way to access the account now to update the credit card. BTW there should be no problem to open your account on the web, go to the Billings page and change the payment method there. This should even work if the account has slipped to Free due to a payment problem. Link to comment
Christine K 1 Posted June 27, 2023 Author Share Posted June 27, 2023 58 minutes ago, PinkElephant said: BTW there should be no problem to open your account on the web, go to the Billings page and change the payment method there. This should even work if the account has slipped to Free due to a payment problem. My issue has been resolved you're not tagging the right person. Link to comment
Level 5 PinkElephant 8,785 Posted June 27, 2023 Level 5 Share Posted June 27, 2023 @Christine K As the quote embedded into my latest post shows I am addressing the right person (who is @RDKCOS ). Since you are the thread owner and probably have activated the „follow this thread“ function, you will continue to get every posting here. If your problem is solved, you should probably stop following this thread in the forum. Link to comment
tgothard1 0 Posted June 28, 2023 Share Posted June 28, 2023 I just cancelled my subscription with in 60 days of automatic renewal. how do I request a refund? I had been getting renewed for several years without knowing. I just would like to get my most recent payment refunded if possible since I have not used this software in several years. Link to comment
Level 5* gazumped 12,057 Posted June 28, 2023 Level 5* Share Posted June 28, 2023 12 hours ago, tgothard1 said: I just cancelled my subscription with in 60 days of automatic renewal. how do I request a refund? I had been getting renewed for several years without knowing. I just would like to get my most recent payment refunded if possible since I have not used this software in several years. Please don't just tag onto another thread - you should start your own if this is a new query. And you should talk to Support since we're mainly all other users here. Link to comment
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now