Gordawg 0 Posted May 1, 2023 Share Posted May 1, 2023 My new computer will not sync, I can access recent notes via website Link to comment
Level 5* gazumped 12,073 Posted May 1, 2023 Level 5* Share Posted May 1, 2023 Hi. You're probably not a Teams (business) user, so can we start with your account type plus device, OS and Evernote version please? Link to comment
Gordawg 0 Posted May 1, 2023 Author Share Posted May 1, 2023 Certainly, I'm a personal (premium) user on a mac book pro using OS Ventura 13.3.1, Evernote service v1.67.2 Link to comment
Level 5 PinkElephant 8,832 Posted May 1, 2023 Level 5 Share Posted May 1, 2023 The EN version certainly is not correct - it must be something like v10.53 or similar. Link to comment
Gordawg 0 Posted May 1, 2023 Author Share Posted May 1, 2023 Top Line has 10.55.2 - mac Link to comment
Level 5 PinkElephant 8,832 Posted May 1, 2023 Level 5 Share Posted May 1, 2023 OK, looking good, that's the actual client. How new is your Mac ? How did you set it up - from a backup, or a clean new install ? P.S. And check for updates - Apple released a security update tonight, for iOS and Mac. It will not change the release number, it will add an (a) to it. Link to comment
Gordawg 0 Posted May 1, 2023 Author Share Posted May 1, 2023 Thank you for your help, the Mac is brand new and was set up from the backup of my previous computer Link to comment
Level 5 PinkElephant 8,832 Posted May 1, 2023 Level 5 Share Posted May 1, 2023 Hmmm - maybe it took some stuff that didn't sort in well on the new Mac. Before trying a lot of things, I think removing the EN install and starting it fresh would be the best approach. I assume you have no unsynced content - something that only exist in EN on that new Mac, not in the web. If yes, you need to save it, because we will remove all local data and settings. Next is to use the app AppCleaner. You get it for free on the internet. Install it, and then run it on the EN app. It will list a number of files and folders related to the EN install. It needs to go, all of it. This is where the build in removal fails, it leaves traces. After uninstalling this way, restart the Mac. Go to the EN website, and download the installer. Install, open the client, log in. It should start to sync now. It will first download note data, then the attachments. Depending on the size of your data, this can take quite a while. Leave the client open in the background, to allow for the download. You can use EN while it downloads. Link to comment
Gordawg 0 Posted May 1, 2023 Author Share Posted May 1, 2023 App cleaner is saying the evernote app is protected, any suggestions? Link to comment
Level 5 PinkElephant 8,832 Posted May 1, 2023 Level 5 Share Posted May 1, 2023 Is it from the AppStore ? Or was it installed by an admin account, and you are on the Mac with a non admin user now ? Link to comment
Gordawg 0 Posted May 2, 2023 Author Share Posted May 2, 2023 It was initially installed from the AppStore. Link to comment
Level 5 PinkElephant 8,832 Posted May 2, 2023 Level 5 Share Posted May 2, 2023 Thats probably why it is locked. AppStore apps are shielded, which in the case of EN it prevents some actions. When we have weird bugs with the Mac version here in the forum - mostly related to interaction with other apps -, it usually is the AppStore version. I switched from the AppStore version to the direct install years ago, because I was getting tired from troubleshooting problems that were not rooted in the app. They were rooted in the sandboxed execution of the app. I would do a regular uninstall of that version, using the regular MacOS uninstaller. Then restart the Mac, get the installer from the EN website and install. If the problems are not solved, because the new install still uses the existing database, you can then wipe it with AppCleaner. Link to comment
Gordawg 0 Posted May 2, 2023 Author Share Posted May 2, 2023 I deleted the app by putting it in the trash, emptied the trash and reinstalled from the website, nothing changed, so I attempted unsuccessfully to use with the AppCleaner, got the same message about protected apps Link to comment
Level 5 PinkElephant 8,832 Posted May 2, 2023 Level 5 Share Posted May 2, 2023 Any security software running on that Mac ? Or a MDM, a device management ? Link to comment
Gordawg 0 Posted May 2, 2023 Author Share Posted May 2, 2023 Don't think I have security software or MDM , how would I check? Link to comment
Level 5 PinkElephant 8,832 Posted May 2, 2023 Level 5 Share Posted May 2, 2023 If it is your Mac, private, you won't have a MDM. This is a device manager for organizations - the admins have the power to lock things up. Security software: Internet security, Virus scanners etc. All that stuff that we Mac users don't need.This sort of software can stop system actions it regards as probably malicious. You won't have it if you didn't install it. If these 2 are not present, I have no further idea how to reach an uninstall. You can contact support, maybe they know more. https://help.evernote.com/hc/en-us/requests/new Link to comment
Gordawg 0 Posted May 2, 2023 Author Share Posted May 2, 2023 It's a private device and I didn't install anything. Thank you for your help! I will reach out to support. Link to comment
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