Compensation for lost data and time

[RDKohl57 0]

My laptop stopped syncing with my phone and the Web version of Evernote several days ago.  I hoped it was a glitch and would just go away with turning off the phone and laptop, but it didn't.  I finally decided to do something about it this morning, and did everything on the Help site to fix it.  After reinstalling Evernote on the laptop, it finally started to Sync but somehow erased 4 days of notes even though before I reinstalled it I made sure that those notes were in fact on the Web version.  I"ve now spent 3-4 hours with "Customer Support" on Chat, they tell me they can't help me but have escalated this to a higher level of support.  Not very encouraging.  I asked for compensation for all the time and aggravation, and was told we don't Refund your subscription (which was not what I asked for).  Does anyone know how to get decent Customer Service from Evernote?  I got lots of words in the Chat like sorry, thank you, be reassured, patience, but they don't actually do anything.

[PinkElephant 8,174]

Send a ticket, instead of chatting.

The master copy of your data is on the cloud server. When you notice it stops syncing, it is cut off from the master copy.

Whatever you add then is in danger of getting lost, once the syncing returns. Usually the new content will sync to the cloud when the connection returns.

But it may happen that the server believes the local content is older than its own copy. Then it will overwrite it.

If syncing is cut off, take action immediately.

[Prijain8 0]

I am having the same issue. A week's worth of work has not synced on the Evernote Web and now the App is not loading the notebooks....What actions can i take?

 

[gazumped 11,699]

22 hours ago, Prijain8 said:

I am having the same issue. A week's worth of work has not synced on the Evernote Web and now the App is not loading the notebooks....What actions can i take?

I'd suggest you contact Support to find out what happened.  Subscribers can raise support queries here - https://help.evernote.com/hc/requests/new and all users here - https://twitter.com/evernotehelps 

In either case your scope for any action will be very limited - check Evernote's terms and conditions for details.