smallt 1 Posted March 5, 2023 Share Posted March 5, 2023 As shown in the screenshot attached, I subscribed to the Personal version of Evernote on 20th February 2023, and the billing number was INV13857975. I clicked "cancel subscription" to stop automatic renewal. My subscription should have remained valid until 20th February 2024. As of yesterday, I had no issues using the service. However, just now when I logged in, I found that my Evernote subscription was downgraded to the Free version instead of the Personal version. Could anyone please advise me on how to proceed? Thanks in advance Link to comment
Level 5* gazumped 12,073 Posted March 6, 2023 Level 5* Share Posted March 6, 2023 HI. For general payment issues see https://discussion.evernote.com/forums/topic/135456-how-to-submit-a-ticket-for-a-billingpayment-issue/ Link to comment
Evernote Expert agsteele 3,060 Posted March 6, 2023 Evernote Expert Share Posted March 6, 2023 I think that, generally, you have a four week period to cancel a subscription. Perhaps you cancelled within the window. The link @gazumpedprovided should find a resolution. Link to comment
smallt 1 Posted March 7, 2023 Author Share Posted March 7, 2023 Thanks for kindly help! After sending a ticket, the issue is solved. 1 Link to comment
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