Cannot Log In from iOS and iPadOS

[Mailbuoy 1]

macOS 13.1; iOS and iPadOS 13.2

 

I log in to Evernote from macOS app and from the web without any difficulty.  I downloaded the current versions for iPhone and iPad... When I try to log in from either iOS (iPhone 13 mini) or iPadOS (2020 iPad Air) I get the message:

Error 
Permission denied 
Try again

I use a password manager and I have triple-checked that the password is correct.  I have used the manager to autofill the login information; I have copied/pasted from the mobile device and from the iMac; I have hand typed the login information, but I keep getting the same error message.

Does anyone have any thoughts on what the issue is?

[gazumped 11,667]

Hi.  If you're a free user,  you have exceeded the device limit.  If you are a subscriber,  I'd suggest uninstalling the app and reinstalling to ensure that you have a full,  clean install.  

Understanding the device limit

[Mailbuoy 1]

Thanks, gazumped...  I am a an Evernote Personal subscriber and I have uninstalled and reinstalled on both the iPhone and iPad.  

I put in a support request after searching the Help & Learning web sections.  I received an acknowledgment email but no solution.

[Mailbuoy 1]

Update.

I tried again and successfully logged in from iPad, giving me access from iPad, macOS and web.  

But still the same error message from the iPhone.

(Not instilling confidence!)

[PinkElephant 8,116]

Support is working office hours US west coast (sometimes Texas as well).

I would expect an answer within 24 hrs.

[Mailbuoy 1]

Update II

Evernote installed and logged in on iPhone (all of my devices).  I don't know what caused the delay for the mobile devices.  If I receive any explanation from Evernote I will share it here.

Thank you both for your replies/suggestions.