rubenb 51 Posted October 3, 2022 Share Posted October 3, 2022 When I try to login into "Help and Learning" to contact support, I get immediately logged out. I'm subscribed to the Personal plan. In the browser address bar I can see briefly part the of the URL containing something along these lines: "Cannot login suspended user". Thanks for your help. Ruben Link to comment
Level 5 PinkElephant 8,829 Posted October 3, 2022 Level 5 Share Posted October 3, 2022 Try to erase the browser cache. If your main goal is to issue a support ticket, you can use a mobile client as well (app settings, support, issue ticket). Link to comment
rubenb 51 Posted October 3, 2022 Author Share Posted October 3, 2022 Thanks for the promising tips, @PinkElephant. I tried resetting my browser cache and used another Browser (Firefox) too. Still getting logged out. Unfortunately, the Android app has a problem submitting the ticket as well. In the activity log I get"ERROR: neutron: Could not submit support request: ServiceError: errorCode=4 message="Error submitting ticket rateLimitDuration=null" Link to comment
Level 5* Solution gazumped 12,072 Posted October 3, 2022 Level 5* Solution Share Posted October 3, 2022 Hi. If you can get back to the Help & Learning login page you should also see an option to 'continue as guest' - try that! Link to comment
rubenb 51 Posted October 4, 2022 Author Share Posted October 4, 2022 Continue as guest did the trick. I selected "Account" as the problem category to be able to send a support email. Thanks @gazumped! 1 Link to comment
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