Corey Widmer 0 Posted September 13, 2022 Share Posted September 13, 2022 Hello! I am a paid Personal Evernote user for more than 5 years. A couple days ago while trying to use Evernote I was given a message that I need to upgrade to a paid account. It will only allow me to access all my information if I pay for an upgrade. Checking my records, I just recently paid my $79.99 annual fee, so obviously I do not want to pay again. I do not know how to access any customer service help. Does anyone know how to help me? Link to comment
Level 5* gazumped 12,066 Posted September 14, 2022 Level 5* Share Posted September 14, 2022 Hi. Sounds like your payment failed, maybe due to an out-of-date card? If you pay iTunes, contact them to check. If you pay Evernote direct you can still use the Support link - just use 'guest' as the connection type... You could also check your account payment details online - https://www.evernote.com/Settings.action Link to comment
eric99 1,081 Posted September 15, 2022 Share Posted September 15, 2022 On 9/13/2022 at 9:07 PM, Corey Widmer said: It will only allow me to access all my information if I pay for an upgrade. Weird, even as a free user, you may access all your notes. Where was this message coming from (fishing...) Link to comment
Level 5 PinkElephant 8,808 Posted September 15, 2022 Level 5 Share Posted September 15, 2022 Access to support not working ? OK, here you get full metal jacket - some of these will work. When EN falsely runs your account as Free, stick to the ticket types Account or Payment&Billing. These are available for all account types: Evernote Support Ticket: https://help.evernote.com/hc/en-us/requests/new Support as guest: https://help.evernote.com/hc/en-us/requests/new?ticket_form_id=254668&guest=true&guest=true Evernote at Twitter: https://twitter.com/evernotehelps Login-Problem to Support: https://discussion.evernote.com/announcement/72-issues-accessing-evernote-support-channels/ Link to comment
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