JamesCha 0 Posted June 26, 2022 Share Posted June 26, 2022 An audio file is uploaded and I can play it from my desktop. But from a mobile device, an error says - Couldn't load attachment. Several hours are passed after the file was uploaded. The software version is the recent one. Please help me with step-by-step instructions to fix it. Link to comment
Level 5 PinkElephant 8,695 Posted June 26, 2022 Level 5 Share Posted June 26, 2022 An audio file ? Could be anything, but I assume you mean an audio grabbing created by the desktop client. EN uses different file formats to create audio files, depending on the client used. See the table at the end of this help article. https://help.evernote.com/hc/en-us/articles/208314418 I think it has no logic behind this decision - it is one of the few issues where platform interoperability is broken. Link to comment
Level 5* gazumped 12,021 Posted June 26, 2022 Level 5* Share Posted June 26, 2022 ...As above - if you can work out what format plays on your mobile device, convert the attachment to that format and try again... Link to comment
JamesCha 0 Posted June 26, 2022 Author Share Posted June 26, 2022 The audio file format was mp3. Both desktop and mobile versions are the most updated. Link to comment
Level 5 PinkElephant 8,695 Posted June 26, 2022 Level 5 Share Posted June 26, 2022 It is because of the full moon tonight, together with Aquarius meeting Jupiter in the 7th ascendent .... You don't even tell on which desktop and on which mobile device, and what you want to do with the audio file. But we must know what is bugging you ? Sorry, out of ideas except resorting to some esoteric stuff. Link to comment
Mesoman 20 Posted June 30, 2022 Share Posted June 30, 2022 I have the same problem, but with a .pdf file. It shows an icon of it (small snapshot) but cannot load it. Using Evernote on Android 1 Link to comment
Mesoman 20 Posted June 30, 2022 Share Posted June 30, 2022 Solved. When in doubt, restart the app! Sigh. 1 Link to comment
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