James P D 0 Posted November 8, 2021 Share Posted November 8, 2021 Hey, I’ve been having trouble with disappearing notes these past few days. Previously there has been a delay and the notes reappeared one by one. However today I made some very important text notes on my iPhone in the app, saving regularly, and they disappeared. Even now when I write a practice note and save it, it drops off the list of notes. Could someone please advise. James Link to comment
Level 5* gazumped 12,054 Posted November 11, 2021 Level 5* Share Posted November 11, 2021 Hi. Notes don't generally disappear randomly. Sign in at Evernote.com to see what notes exist on the server, and check your devices to see whether they have a different set of notes. It's possible I guess that you created a note on one device and when you look on another that note does not exist because one or both devices have not been syncing properly with the server. These Forums are mainly user 2 user - subscribers can raise support queries here - https://help.evernote.com/hc/requests/new and Free users here - https://twitter.com/evernotehelps (or use the feedback option in the mobile client). 1 Link to comment
Level 5 PinkElephant 8,771 Posted November 11, 2021 Level 5 Share Posted November 11, 2021 As @gazumped advised first check in the web client that all notes are there. Then it would probably make sense to log out of all EN clients once, restart the devices and log back in. This should resolve most issues that may have been caused by a local glitch. Link to comment
AstraBabb 1 Posted November 14, 2021 Share Posted November 14, 2021 I recently upgraded my iphone and all my evernotes disappeared. Everything was backed up and restored perfectly from my icloud with all my other apps. I checked the web version as well as checked the trash but i cannot find any of my past notes, all are gone. Please help urgently! Link to comment
Level 5 PinkElephant 8,771 Posted November 15, 2021 Level 5 Share Posted November 15, 2021 EN content is not backupped on the iCloud. It is stored on EN own servers. So first rule: Don’t panic, your notes are where they have ever been. To me it is not clear what you want to tell when you say you „upgraded your iPhone“. Got a new one ? Installed a new iOS version on an existing iPhone ? Upgraded the EN app ? Since it is not clear what you did, we can’t advise. Link to comment
Evernote Expert agsteele 3,059 Posted November 16, 2021 Evernote Expert Share Posted November 16, 2021 On 11/14/2021 at 5:01 AM, AstraBabb said: I recently upgraded my iphone and all my evernotes disappeared. Everything was backed up and restored perfectly from my icloud with all my other apps. I checked the web version as well as checked the trash but i cannot find any of my past notes, all are gone. Please help urgently! It is VERY common that new accounts are created in error when starting a new device. The new account will, of course be empty. You should check you are using the original username and password. If you are then work with sorry but opening a ticket. Link to comment
AidaAnderson 3 Posted November 16, 2021 Share Posted November 16, 2021 On 11/14/2021 at 11:01 AM, AstraBabb said: I recently upgraded my iphone and all my evernotes disappeared. Everything was backed up and restored perfectly from my icloud with all my other apps. I checked the web version as well as checked the trash but i cannot find any of my past notes, all are gone. Please help urgently! If you don't deleted your all files from the trash then you can reactive from there. Link to comment
Level 5 PinkElephant 8,771 Posted November 16, 2021 Level 5 Share Posted November 16, 2021 Now we have 3 answers, but no reply. Either it was not that urgent as it was declared, solved itself without feedback or somebody decided to do a little digital detox … We will see if this cliffhanger gets resolved - stay tuned into this station ! Link to comment
AstraBabb 1 Posted November 17, 2021 Share Posted November 17, 2021 On 11/15/2021 at 6:41 PM, PinkElephant said: EN content is not backupped on the iCloud. It is stored on EN own servers. So first rule: Don’t panic, your notes are where they have ever been. To me it is not clear what you want to tell when you say you „upgraded your iPhone“. Got a new one ? Installed a new iOS version on an existing iPhone ? Upgraded the EN app ? Since it is not clear what you did, we can’t advise. Original email address and password were used so I am in the original account. I switched phones from the iphone x to the 13. Link to comment
AstraBabb 1 Posted November 17, 2021 Share Posted November 17, 2021 On 11/16/2021 at 4:25 AM, agsteele said: It is VERY common that new accounts are created in error when starting a new device. The new account will, of course be empty. You should check you are using the original username and password. If you are then work with sorry but opening a ticket. I am logged in to my original account, no new account was created, I checked my trash and evernote web, still nothing Link to comment
AstraBabb 1 Posted November 17, 2021 Share Posted November 17, 2021 20 hours ago, AidaAnderson said: If you don't deleted your all files from the trash then you can reactive from there. I checked the trash it is not there 1 Link to comment
Evernote Expert agsteele 3,059 Posted November 17, 2021 Evernote Expert Share Posted November 17, 2021 4 minutes ago, AstraBabb said: I am logged in to my original account, no new account was created, I checked my trash and evernote web, still nothing Then a support ticket is the way to go: https://help.evernote.com/hc/en-us/requests/new Link to comment
AstraBabb 1 Posted November 17, 2021 Share Posted November 17, 2021 3 hours ago, agsteele said: Then a support ticket is the way to go: https://help.evernote.com/hc/en-us/requests/new Thank you, I did this but it routes me back here because I dont have a paid account. I am guessing you can only open tickets for paid accounts? Link to comment
Level 5 PinkElephant 8,771 Posted November 17, 2021 Level 5 Share Posted November 17, 2021 Access to support is a subscribers feature - as support costs money. For me the wrong access data was the most likely explanation. If this is excluded, you can only try to access your account settings. Check the devices page: You need to be down to 1 registered device to be allowed to add the new iPhone. If for example the old phone was not unsynced, it may block access for the new one. Link to comment
AstraBabb 1 Posted November 18, 2021 Share Posted November 18, 2021 10 hours ago, PinkElephant said: Access to support is a subscribers feature - as support costs money. For me the wrong access data was the most likely explanation. If this is excluded, you can only try to access your account settings. Check the devices page: You need to be down to 1 registered device to be allowed to add the new iPhone. If for example the old phone was not unsynced, it may block access for the new one. Understood - i just checked that. My only registered device is my new iphone. Link to comment
Level 5 PinkElephant 8,771 Posted November 18, 2021 Level 5 Share Posted November 18, 2021 Then there is a clear contradiction: In a post above from Sunday you said you checked the web version, and nothing was there neither. If you did, the web client would count as a device in your devices list - it is counted as such since last year. I am on a subscription, but the devices logic is the same. When I go to my devices, I see the web client there as well, together with all other devices. This leads to the conclusion that indeed we are talking about 2 different accounts here, one probably created by accident, the other one holding your notes. Log out of ALL devices, and when logging in make absolutely sure you use the correct login data for the account where your notes are saved. Link to comment
AidaAnderson 3 Posted November 21, 2021 Share Posted November 21, 2021 On 11/17/2021 at 9:49 PM, PinkElephant said: Access to support is a subscribers feature - as support costs money. For me the wrong access data was the most likely explanation. If this is excluded, you can only try to access your account settings. Check the devices page: You need to be down to 1 registered device to be allowed to add the new iPhone. If for example the old phone was not unsynced, it may block access for the new one. I'm also confused about your issue here. Link to comment
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now