Evernote Legacy quits on start.

[Pepper787 5]

Evernote Legacy quits on start. It was just installed for the first time yesterday. It has never run. Rebooting the system and uninstalling/reinstalling does not help. The error message is the usual app quit unexpectedly message:

     Evernote Legacy quit unexpectedly.
     Click Reopen to open the application again. Click Report  to see more detailed information and send a report to Apple.
      <Ignore> <Report...> <Reopen>

It does not matter which button I click. The result is the same. When running it the next time, I get the usual do you want to reopen windows again message:

   The last time you opened Evernote Legacy, it unexpectedly quit while reopening windows. Do you want to try to reopen its windows again?
   If you choose not to reopen windows, you may have to open and position the windows yourself.
    <Don't Reopen> <Reopen>

It does not matter which button I press, the result is the same. The app starts and immediately quits. There are no other error messages or actions.

This will repeat indefinitely. Nothing else works for this version of the app.

I have version 10 running on the system. It is exceptionally slow, however, and I get the SPOD on most operations. I really need to downgrade back to version 7.14 to get any work done. 

This is on a MacBook Pro Retina, Mid 2012 running Catalina v10.15.7.

How can I get Legacy to run?

Thanks for any assistance!

 

 

[PinkElephant 8,117]

Get the app AppCleaner. Run it, make sure you remove all elements of legacy from the system by checking all checkboxes in the AppCleaner window.

Restart the Mac, download Legacy again, install, login, start.

[gazumped 11,667]

Hi.  Did you get your legacy installer from here?  https://help.evernote.com/hc/en-us/articles/360052560314-Install-an-older-version-of-Evernote

[Pepper787 5]

16 minutes ago, PinkElephant said:

Get the app AppCleaner. Run it, make sure you remove all elements of legacy from the system by checking all checkboxes in the AppCleaner window.

Restart the Mac, download Legacy again, install, login, start.

I’ll give that a try. Thanks.

[Pepper787 5]

16 minutes ago, gazumped said:

Hi.  Did you get your legacy installer from here?  https://help.evernote.com/hc/en-us/articles/360052560314-Install-an-older-version-of-Evernote

Yes, I did get it from there. 

[Pepper787 5]

51 minutes ago, PinkElephant said:

Get the app AppCleaner. Run it, make sure you remove all elements of legacy from the system by checking all checkboxes in the AppCleaner window.

Restart the Mac, download Legacy again, install, login, start.

I got further, this time, but still no joy.

On Evernote Legacy start, it asks for a login. After entering email address, password and OTP, the app crashes. When starting up again, it goes through the same routine, asking for login and crashing. I tried this several times, and always the same result. It gives the app quit unexpectedly message and then no matter which button I press, the next time it starts it does the same thing. 

I wonder if I have corrupted Evernote data on my system. Do you know where the data is stored with the Legacy app? I want to delete it and see what happens.

Thanks.

[PinkElephant 8,117]

If you properly used AppCleaner, there is NO data left on your Mac.

After you opened AppCleaner and dropped the legacy icon on the field for removal, a window opens. It lists all components of a program, including the data files. By default data files are not yet checked.

Now check ALL  checkboxes for removal - then scroll the window down and check more, until you have checked them ALL.

This will remove program, settings and data. After a restart you get a fresh install.

[Pepper787 5]

6 hours ago, PinkElephant said:

If you properly used AppCleaner, there is NO data left on your Mac.

I think I may have missed a box the first time. There was only one box not checked the second time. Checked it and Evernote Legacy seems to be working now after login. It’s downloading data as I write this.

Thanks for your assistance and patience.

[PinkElephant 8,117]

No problem, good when it is back to work.

It is usually the one box you miss behind which the trouble is hiding.

[Pepper787 5]

4 hours ago, PinkElephant said:

It is usually the one box you miss behind which the trouble is hiding.

Yes, that’s probably a corollary to Murphy’s Law. 🙂