gesshoom 30 Posted May 27, 2021 Share Posted May 27, 2021 No matter what context I exit from evernote desktop, whenever I launch EV, it goes to the "Shared with me" page even though I have nothing shared and never go to that option purposely. 3 Link to comment
gesshoom 30 Posted May 27, 2021 Author Share Posted May 27, 2021 resolved after reboot - can't figure out how to delete this discussion... Link to comment
ju313 0 Posted May 27, 2021 Share Posted May 27, 2021 I still have exact this problem with 10.14.7. Reboot does not help. The problem does always happen, if I close Evernote with the Windows cross-button on top of the window (right side). If I close Evernote in menu with File / Exit then I get the last view and not the the "Shared with Me" Page. Please advise. Link to comment
Evernote Expert agsteele 3,059 Posted May 27, 2021 Evernote Expert Share Posted May 27, 2021 44 minutes ago, ju313 said: I still have exact this problem with 10.14.7. Reboot does not help. The problem does always happen, if I close Evernote with the Windows cross-button on top of the window (right side). If I close Evernote in menu with File / Exit then I get the last view and not the the "Shared with Me" Page. Please advise. The usual route to resolve these types of issue is a complete uninstall. This should include removing the data and program directories. Then reinstall. The directories to delete are: %AppData%\Evernote %LocalAppData%\Programs\Evernote Link to comment
ju313 0 Posted May 31, 2021 Share Posted May 31, 2021 Complete reinstall does not help. Same problem as before. After uninstall (Windows control panel) I deleted the following directories manually: User \ Evernote User \ AppData \ Roaming \ Evernote If I close Evernote with the Windows EXIT button (cross at the right top), Evernote starts next with the last view, but changes very quick (part of a second) to the "Shared with Me" page. How can the problem be solved? Link to comment
Level 5 PinkElephant 8,771 Posted May 31, 2021 Level 5 Share Posted May 31, 2021 You could try to really remove EN using a 3rd party uninstaller. One option that was reported in the forum is this https://www.revouninstaller.com/de/ Link to comment
Evernote Expert agsteele 3,059 Posted May 31, 2021 Evernote Expert Share Posted May 31, 2021 8 hours ago, ju313 said: Complete reinstall does not help. Same problem as before. After uninstall (Windows control panel) I deleted the following directories manually: User \ Evernote User \ AppData \ Roaming \ Evernote If I close Evernote with the Windows EXIT button (cross at the right top), Evernote starts next with the last view, but changes very quick (part of a second) to the "Shared with Me" page. How can the problem be solved? You need to remove %AppData%\Evernote and %LocalAppData%\Programs\Evernote These are c:\Users\<user>\AppData\Roaming\Evernote and c:\Users\<user>\AppData\Local\Programs\Evernote Subtly different to what you say you removed. Link to comment
ju313 0 Posted June 1, 2021 Share Posted June 1, 2021 I did a complete reinstall once more and checked the directories. In addition I run Winoptimizer 19 for registry entries without connection. It doesn't help. The directory c:\Users\<user>\AppData\Roaming\Evernote does not exist (even after installation it does not exist)! The directory c:\Users\<user>\AppData\Local\Programs\Evernote had been deleted with the uninstall process. I do not believe, that we are on the right track. For your information: I use the mobile version on my iPad and iphone as well. They always launch with the start page. In the past, they showed the last view. My desktop version does not launch with the start page (and I don't need that to do). It starts with the last view, but when I exited last time with the Windows Button at the right top, then Evernote changes very quickly and automatically to the "Shared with Me" page. Link to comment
Evernote Expert agsteele 3,059 Posted June 1, 2021 Evernote Expert Share Posted June 1, 2021 I'm sorry that you have this issue. I suggest you open a support ticket. Since you don't have %AppData%\Evernote - even after installation - there is something unusual about your installation. This is the standard location for the data files. Pasting %AppData% in file explorer should take you to the directory where the Evernote directory should reside. If it isn't there then I'm stuck knowing how to advise so the support ticket is the way forward. Link to comment
ju313 0 Posted June 1, 2021 Share Posted June 1, 2021 I think we are talking at cross purposes. C:\user\username\appdata does only have 3 subdiretories in explorer: local, localnow and roaming. It was never different. It is not an issue concerning my installation. There are more and more users in this forum, who have the same problem. Please contact the Evernote development department: there is an issue since # 10.14.6. Link to comment
ju313 0 Posted June 1, 2021 Share Posted June 1, 2021 Nevertheless I would like to open a support ticket (usually this is made by the admins). Please tell me what I need to do. It is really nontransparental. Thanks. Link to comment
Level 5 PinkElephant 8,771 Posted June 2, 2021 Level 5 Share Posted June 2, 2021 In the Mac desktop client (I think Win is similar): Go to Account (information) in one of the menus The web client opens, with your account Top right is your name - click on it and choose „contact support“ from the Dropdown-Menu Link to comment
Evernote Expert agsteele 3,059 Posted June 2, 2021 Evernote Expert Share Posted June 2, 2021 I find the web page for contacting support better for me: https://evernote.com/contact then follow the additional support options links for Premium users. 1 Link to comment
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