ALEXMCARL 0 Posted March 23, 2021 Share Posted March 23, 2021 Tried several times but always end up with a reload button Link to comment
Level 5 PinkElephant 8,196 Posted March 23, 2021 Level 5 Share Posted March 23, 2021 Tried an alternative browser yet ? Empty the browser cache and try again ? Security software or security browser extensions at work ? Depending on the network (company network ?): Firewall getting in between ? Link to comment
ALEXMCARL 0 Posted March 23, 2021 Author Share Posted March 23, 2021 Tried it all Was working ok till last night Just cleared cache again and it let me land on login page. But as soon as it enters the page it shuts again to the same reload page This morning when i first tried it show a message saying i have to disable one of my devices so i did Still not working Link to comment
Level 5 PinkElephant 8,196 Posted March 23, 2021 Level 5 Share Posted March 23, 2021 How many devices are currently registered? If it is 2 already, the web client is counted as the third one, which is one too much. How many were deauthorized during the last 30 days ? There is a cap on this as well, so be careful with switching devices. Link to comment
ALEXMCARL 0 Posted March 23, 2021 Author Share Posted March 23, 2021 There were 3 But i have removed iPhone. Now only web and mac client remain Link to comment
Level 5 PinkElephant 8,196 Posted March 24, 2021 Level 5 Share Posted March 24, 2021 Maybe it needs to trickle down through the system. Have you checked whether there are really no more devices registered ? You can probably get to the account information pages through the Mac client, if this is working properly. Else I have mentioned a choice of options above. No further ideas of how to resolve this problem. Link to comment
ALEXMCARL 0 Posted March 24, 2021 Author Share Posted March 24, 2021 I sure did And this morning i've got this one Link to comment
ALEXMCARL 0 Posted March 24, 2021 Author Share Posted March 24, 2021 And now even desktop client isn't working properly It shows a withe car kipping loading but never ends Link to comment
ALEXMCARL 0 Posted March 24, 2021 Author Share Posted March 24, 2021 Im afraid ill loose all my content Its important stuff At this point i was just about buying a subscription and take my use of Evernote to next level Please help Link to comment
Maria Prinus 2 Posted March 24, 2021 Share Posted March 24, 2021 @ALEXMCARL could you do a few things for me to investigate and help you better? 1. What browser are you experiencing this issue in? 2. Did you check the Evernote status? The page screenshot from above is usually appearing in 2 cases: #1 - our service is down or restarting for the release purposes, I'm not aware of anything like this happening yesterday #2 - your internet connection is unstable or behind some VPN/proxy 3. What version of Mac client are you running? Maybe we can start with that making sure that all your changes are present there. Thanks! Link to comment
ALEXMCARL 0 Posted March 25, 2021 Author Share Posted March 25, 2021 Hi Im using Safari 12.0.3 as shown in the card attached Im not using any VPN/proxy or firewall that could block either IP or web address Using Mojave OS 10.14.3 Now I've got the desk top working but with some sync issues as shown on the screen capture attached But still can't log into Evernote web account showing the same error page as previously sent Don't you have a web chat so we could sort this out? Link to comment
Ex Employees Austin G 527 Posted March 26, 2021 Ex Employees Share Posted March 26, 2021 @ALEXMCARLThanks for this report. Does this issue also occur in other browsers like Chrome or Firefox? For the sync issue on the desktop please try installing our new version. You can install the new version of the desktop app from here. For the web issue, please ruse the steps below to reply with your console logs. These logs will help us identify the issue. 1. In Safari, click **Safari > Preferences...** from the menu bar. 2. In the Preferences window, click the **Advanced** tab and check the box next to "Show Develop menu in menu bar". 3. Close the Preferences window by clicking **X** in the upper left corner. Once the Develop menu is visible, follow these steps to get the console logs: 1. Open safari and go to https://www.evernote.com/client/web 2. Press **Cmd+Option+C** on your keyboard to open the Console 3. Take a full screenshot of the Console. window and attach it here Link to comment
AmeratsuIIUUO 0 Posted July 17, 2021 Share Posted July 17, 2021 I also have this issue for a whole year. On Chrome. I want to deactivate my account. What should I do? Link to comment
Level 5 PinkElephant 8,196 Posted July 17, 2021 Level 5 Share Posted July 17, 2021 I think all Basic users in this thread have somehow exceeded their device limit of 2 devices. If you want to add another device (the web client is counted as a device), you need to be down to 1 active device. If you get that loading error, use a working client to go to you account on the Evernote.com website. On the devices tab you can see all devices, and decide which one to deactivate. Link to comment
UserNameCompleted 0 Posted July 21, 2021 Share Posted July 21, 2021 I'm also experiencing this. Only 2 devices - web client (Firefox) and iphone. Well I guess only 1 device now because the web client isn't working anymore. First I lost my mac app, now lost the web. Feels like it's time to switch to another note taking app. Link to comment
Level 5 PinkElephant 8,196 Posted July 24, 2021 Level 5 Share Posted July 24, 2021 There were posts linking login problems in browsers to the use of the WOT web of trust extension. When Live Blocking was disabled, they could login again. No idea if this helps. Link to comment
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