Evernote Mac fails to load

[asamuels 1]

Message says "Something went wrong on our end, sorry about that. Please try restarting Evernote."

Evernote 10.7.6 for MacOS

Using legacy version. Is there a fix coming?

[gazumped 11,667]

48 minutes ago, asamuels said:

Using legacy version. Is there a fix coming?

If you're getting this message when using Legacy,  what happens with v10?  Have you tried uninstalling / restart / reinstalling?

[DonSeckler 0]

I have this same problem.  How do you get to real support for Evernote?

 

[gazumped 11,667]

3 hours ago, DonSeckler said:

I have this same problem.  How do you get to real support for Evernote?

• https://help.evernote.com/hc/requests/new  (if you're a subscriber) 
• https://twitter.com/evernotehelps  (anyone)
• https://www.facebook.com/groups/evernotecommunity (anyone)

[NSteele 0]

I have this problem too. I uninstalled Evernote, emptied the trash, and restarted my computer. The same thing happened again. What is the fix? (And what is this Legacy version of which you speak? I downloaded Evernote from the website.)

[kevinashworth 2]

Happens all the time to me on Big Sur, too. "Restart" does nothing. "Quit" does nothing. Just upgraded to latest version, still happens.

Seeking alternative software, at this point. Don't plan to pay Evernote once my current year runs out.

[PinkElephant 8,116]

https://help.evernote.com/hc/en-us/articles/360052560314-Install-an-older-version-of-Evernote
 

To make sure an uninstall does not leave traces of an app on a Mac, I use the app AppCleaner (free). Both clients when cleanly installed work with BigSur. I would avoid the AppStore version and install from the EN web site.

 

To get support there is a support option build into all clients. A support ticket can be issued as well through the Evernote.com web site. For technical issues it is a Premium feature. 

[kevinashworth 2]

Thanks for the idea. I used TrashMe and completely deleted Evernote and its dozens of files from my iMac. Restarted, downloaded the app directly from evernote.com, and so far so good.

[ssinlk 0]

That method worked for me too. I used a tool from the Parallels toolbox to delete the app. Reinstalled version 10.10.5 and that worked. Thanks!