Email Contact for Evernote Support?

[mfez 1]

Hi all, I am trying to contact support.  I did not know I was on auto-renew and they just renewed me for a year.  I do not want premium for a year and would like to cancel without having to go through the hassle of contacting my credit card company.  I have spent a half hour trying to figure out how to contact them without success.

[DTLow 5,698]

28 minutes ago, mfez said:

Hi all, I am trying to contact support.  I did not know I was on auto-renew and they just renewed me for a year.  I do not want premium for a year and would like to cancel without having to go through the hassle of contacting my credit card company.  I have spent a half hour trying to figure out how to contact them without success.

Contact Support at https://www.evernote.com/SupportLogin.action

[mfez 1]

Thanks DRLow, but when I do that I get an error message:  "Oops, we encountered an error," then it sends me to support pages that don't help.

 

[PinkElephant 5,574]

Go to the web client.

Top left, click on your name, select account information

Top Right, beside your name is a down arrow. Click on it

There is an option in the drop down menu to contact support. Do so, choose „account“ as ticket type.

Good luck.

[mfez 1]

Still getting the error message!

[PinkElephant 5,574]

Then something is wrong with your setup.

We had reports in the forum that certain anti-virus software is blocking EN.

To try this, I would switch off all antivirus, internet protection and firewall software, as well as adblockers.