mfez 1 Posted January 30, 2021 Share Posted January 30, 2021 Hi all, I am trying to contact support. I did not know I was on auto-renew and they just renewed me for a year. I do not want premium for a year and would like to cancel without having to go through the hassle of contacting my credit card company. I have spent a half hour trying to figure out how to contact them without success. Link to comment
Level 5* DTLow 5,728 Posted January 30, 2021 Level 5* Share Posted January 30, 2021 28 minutes ago, mfez said: Hi all, I am trying to contact support. I did not know I was on auto-renew and they just renewed me for a year. I do not want premium for a year and would like to cancel without having to go through the hassle of contacting my credit card company. I have spent a half hour trying to figure out how to contact them without success. Contact Support at https://www.evernote.com/SupportLogin.action Link to comment
mfez 1 Posted January 30, 2021 Author Share Posted January 30, 2021 Thanks DRLow, but when I do that I get an error message: "Oops, we encountered an error," then it sends me to support pages that don't help. Link to comment
Level 5 PinkElephant 6,753 Posted January 30, 2021 Level 5 Share Posted January 30, 2021 Go to the web client. Top left, click on your name, select account information Top Right, beside your name is a down arrow. Click on it There is an option in the drop down menu to contact support. Do so, choose „account“ as ticket type. Good luck. Link to comment
mfez 1 Posted February 1, 2021 Author Share Posted February 1, 2021 Still getting the error message! Link to comment
Level 5 PinkElephant 6,753 Posted February 1, 2021 Level 5 Share Posted February 1, 2021 Then something is wrong with your setup. We had reports in the forum that certain anti-virus software is blocking EN. To try this, I would switch off all antivirus, internet protection and firewall software, as well as adblockers. Link to comment
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