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Evernote Helper (Renderer) 1/4 consuming lots of memory and CPU only since new version


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I installed - v 10.4.4 build 458403 public Editor: v112.1.14477 Service: v1.23.6 on my Mac and now have Evernote Helper (Render) popping to the top of the Activity monitor often with 100%+ CPU usage. This is new and effecting performance. Can this be improved?

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Yes I have this performance issue as well.

My Mac is not new (2011) running 10.13.6  but I noticed as soon as the new version of Evernote was started that the mac was starting to wheeze like it was ruining up hill.

I have had this before on a disaster of an HP printer driver update so I know what to look at - Activity monitor etc.

I hoped it was just doing a note conversion and would shut up after a while but it does seem to be continuous when Evernote is open ( not even just when being used )

Looking at memory ... one thread is taking up way more memory 

 Evernote    137.4 MB    0 bytes    30    479    35780    gannett    134.0 MB    0.1    -    No    No    0.1    18:37.06    1    0 bytes    0 bytes    64 bit    0 bytes    0 bytes    0    0    62.2 MB    211.7 MB    No    Yes    73.9    1.8 MB    No    No    
 Evernote Helper    20.0 MB    0 bytes    9    110    35785    gannett    29.8 MB    0.0    -    No    No    0.0    2:58.80    1    0 bytes    0 bytes    64 bit    0 bytes    0 bytes    0    0    6.8 MB    128.2 MB    No    Yes    12.3    0 bytes    No    No    
 Evernote Helper (GPU)    91.5 MB    0 bytes    7    115    35784    gannett    78.0 MB    0.0    -    No    No    0.0    3:57.12    0    0 bytes    0 bytes    64 bit    0 bytes    0 bytes    0    0    4.6 MB    143.3 MB    No    Yes    15.8    0 bytes    No    No    
 Evernote Helper (Renderer)    61.7 MB    0 bytes    15    148    35871    gannett    69.0 MB    0.0    -    No    No    0.0    18.92    0    0 bytes    0 bytes    64 bit    0 bytes    0 bytes    0    0    15.7 MB    135.4 MB    No    Yes    1.3    0 bytes    No    No    
 Evernote Helper (Renderer)    137.6 MB    0 bytes    21    140    35787    gannett    172.7 MB    0.5    -    No    No    0.4    13:37.47    2    0 bytes    0 bytes    64 bit    0 bytes    0 bytes    0    0    62.9 MB    129.7 MB    No    Yes    55.2    0 bytes    No    No    
 Evernote Helper (Renderer)    790.8 MB    0 bytes    17    461    35874    gannett    577.2 MB    0.1    -    No    No    0.1    8:30:27.19    0    0 bytes    0 bytes    64 bit    0 bytes    0 bytes    0    0    413.1 MB    150.0 MB    No    Yes    2,010.1    0 bytes    No    No    
 Evernote Helper (Renderer)    55.6 MB    0 bytes    15    160    2051    gannett    124.4 MB    0.0    -    No    No    0.0    8.18    0    0 bytes    0 bytes    64 bit    0 bytes    0 bytes    0    0    52.8 MB    146.8 MB    No    Yes    115.1    0 bytes    No    No    

 

and way more CPU 147% in this case.

 Evernote    0.3    18:37.41    30    1    35780    gannett    137.4 MB    0 bytes    479    134.0 MB    0.0    -    No    No    0 bytes    0 bytes    64 bit    0 bytes    0 bytes    0    0    62.2 MB    211.7 MB    No    Yes    73.9    1.8 MB    No    No    
 Evernote Helper    0.1    2:58.87    10    0    35785    gannett    20.0 MB    0 bytes    113    29.8 MB    0.0    -    No    No    0 bytes    0 bytes    64 bit    0 bytes    0 bytes    0    0    6.9 MB    128.2 MB    No    Yes    12.3    0 bytes    No    No    
 Evernote Helper (GPU)    0.0    3:57.16    7    0    35784    gannett    91.5 MB    0 bytes    115    78.0 MB    0.0    -    No    No    0 bytes    0 bytes    64 bit    0 bytes    0 bytes    0    0    4.6 MB    159.6 MB    No    Yes    15.8    0 bytes    No    No    
 Evernote Helper (Renderer)    0.0    18.92    15    0    35871    gannett    61.7 MB    0 bytes    148    69.0 MB    0.0    -    No    No    0 bytes    0 bytes    64 bit    0 bytes    0 bytes    0    0    15.7 MB    135.4 MB    No    Yes    1.3    0 bytes    No    No    
 Evernote Helper (Renderer)    0.3    13:37.66    21    1    35787    gannett    137.6 MB    0 bytes    140    172.8 MB    0.0    -    No    No    0 bytes    0 bytes    64 bit    0 bytes    0 bytes    0    0    62.8 MB    129.7 MB    No    Yes    55.2    0 bytes    No    No    
 Evernote Helper (Renderer)    147.2    8:31:56.72    22    0    35874    gannett    802.2 MB    0 bytes    476    590.9 MB    0.0    -    No    No    0 bytes    0 bytes    64 bit    0 bytes    0 bytes    0    0    424.5 MB    166.3 MB    No    Yes    2,013.6    0 bytes    No    No    
 Evernote Helper (Renderer)    0.0    8.24    16    1    2051    gannett    58.5 MB    0 bytes    163    127.3 MB    0.0    -    No    No    0 bytes    0 bytes    64 bit    0 bytes    0 bytes    0    0    55.7 MB    146.8 MB    No    Yes    105.1    0 bytes    No    No    

 

It does not seem to be directly related to activity in Evernote at the time. Just some background task gone a bit hoggish. Not always flat out but often enough to be very noticeable and impact the machine. 

en.png

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Hi there - I also have this issue on MacOS.  The Evernote Helper process is spending way too many cycles on the CPU, and is affecting overall performance on my machine:

  • Macbook Air (13-inch, mid 2012) 
  • MacOS Catalina 10.15.7
  • Evernote for Mac v10.4.4 build 2096 public

I've been shutting down Evernote when it acts up.  

 

 

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(reported from similar post in IOS thread)
My Mac is not new (2011) running 10.13.6  but I noticed as soon as the new version of Evernote was started that the mac was starting to wheeze like it was ruining up hill.

I have had this before on a disaster of an HP printer driver update so I know what to look at - Activity monitor etc.

I hoped it was just doing a note conversion and would shut up after a while but it does seem to be continuous when Evernote is open ( not even just when being used )

Looking at memory ... one thread is taking up way more memory 

 Evernote    137.4 MB    0 bytes    30    479    35780    gannett    134.0 MB    0.1    -    No    No    0.1    18:37.06    1    0 bytes    0 bytes    64 bit    0 bytes    0 bytes    0    0    62.2 MB    211.7 MB    No    Yes    73.9    1.8 MB    No    No    
 Evernote Helper    20.0 MB    0 bytes    9    110    35785    gannett    29.8 MB    0.0    -    No    No    0.0    2:58.80    1    0 bytes    0 bytes    64 bit    0 bytes    0 bytes    0    0    6.8 MB    128.2 MB    No    Yes    12.3    0 bytes    No    No    
 Evernote Helper (GPU)    91.5 MB    0 bytes    7    115    35784    gannett    78.0 MB    0.0    -    No    No    0.0    3:57.12    0    0 bytes    0 bytes    64 bit    0 bytes    0 bytes    0    0    4.6 MB    143.3 MB    No    Yes    15.8    0 bytes    No    No    
 Evernote Helper (Renderer)    61.7 MB    0 bytes    15    148    35871    gannett    69.0 MB    0.0    -    No    No    0.0    18.92    0    0 bytes    0 bytes    64 bit    0 bytes    0 bytes    0    0    15.7 MB    135.4 MB    No    Yes    1.3    0 bytes    No    No    
 Evernote Helper (Renderer)    137.6 MB    0 bytes    21    140    35787    gannett    172.7 MB    0.5    -    No    No    0.4    13:37.47    2    0 bytes    0 bytes    64 bit    0 bytes    0 bytes    0    0    62.9 MB    129.7 MB    No    Yes    55.2    0 bytes    No    No    
 Evernote Helper (Renderer)    790.8 MB    0 bytes    17    461    35874    gannett    577.2 MB    0.1    -    No    No    0.1    8:30:27.19    0    0 bytes    0 bytes    64 bit    0 bytes    0 bytes    0    0    413.1 MB    150.0 MB    No    Yes    2,010.1    0 bytes    No    No    
 Evernote Helper (Renderer)    55.6 MB    0 bytes    15    160    2051    gannett    124.4 MB    0.0    -    No    No    0.0    8.18    0    0 bytes    0 bytes    64 bit    0 bytes    0 bytes    0    0    52.8 MB    146.8 MB    No    Yes    115.1    0 bytes    No    No    

 

and way more CPU 147% in this case.

 Evernote    0.3    18:37.41    30    1    35780    gannett    137.4 MB    0 bytes    479    134.0 MB    0.0    -    No    No    0 bytes    0 bytes    64 bit    0 bytes    0 bytes    0    0    62.2 MB    211.7 MB    No    Yes    73.9    1.8 MB    No    No    
 Evernote Helper    0.1    2:58.87    10    0    35785    gannett    20.0 MB    0 bytes    113    29.8 MB    0.0    -    No    No    0 bytes    0 bytes    64 bit    0 bytes    0 bytes    0    0    6.9 MB    128.2 MB    No    Yes    12.3    0 bytes    No    No    
 Evernote Helper (GPU)    0.0    3:57.16    7    0    35784    gannett    91.5 MB    0 bytes    115    78.0 MB    0.0    -    No    No    0 bytes    0 bytes    64 bit    0 bytes    0 bytes    0    0    4.6 MB    159.6 MB    No    Yes    15.8    0 bytes    No    No    
 Evernote Helper (Renderer)    0.0    18.92    15    0    35871    gannett    61.7 MB    0 bytes    148    69.0 MB    0.0    -    No    No    0 bytes    0 bytes    64 bit    0 bytes    0 bytes    0    0    15.7 MB    135.4 MB    No    Yes    1.3    0 bytes    No    No    
 Evernote Helper (Renderer)    0.3    13:37.66    21    1    35787    gannett    137.6 MB    0 bytes    140    172.8 MB    0.0    -    No    No    0 bytes    0 bytes    64 bit    0 bytes    0 bytes    0    0    62.8 MB    129.7 MB    No    Yes    55.2    0 bytes    No    No    
 Evernote Helper (Renderer)    147.2    8:31:56.72    22    0    35874    gannett    802.2 MB    0 bytes    476    590.9 MB    0.0    -    No    No    0 bytes    0 bytes    64 bit    0 bytes    0 bytes    0    0    424.5 MB    166.3 MB    No    Yes    2,013.6    0 bytes    No    No    
 Evernote Helper (Renderer)    0.0    8.24    16    1    2051    gannett    58.5 MB    0 bytes    163    127.3 MB    0.0    -    No    No    0 bytes    0 bytes    64 bit    0 bytes    0 bytes    0    0    55.7 MB    146.8 MB    No    Yes    105.1    0 bytes    No    No    

 

It does not seem to be directly related to activity in Evernote at the time. Just some background task gone a bit hoggish. Not always flat out but often enough to be very noticeable and impact the machine. 

en80.png

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  • Level 5*
On 12/11/2020 at 1:00 PM, Slapdash said:

I installed - v 10.4.4 build 458403 public Editor: v112.1.14477 Service: v1.23.6 on my Mac

Your post has  been  moved to the Mac forum, and merged with a similar discussion

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After a few days seeing that this newer version of Evernote for Mac v 10.5.7 build 458420  is better but can still nail a process when just on-screen. It's not being interacted with just sitting there but one of the Evernote Helper (Renderer) eats 80% of a cpu.  

I love a quiet laptop and have hunted down and ejected software that make the fans huff and puff before. Will Evernote be the next ejectee ? would be a shame as I have 4+ years of notes accumulated.

en78.png

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Am Was having similar performance.  I do have quite a few notes (5000) and am seeing quite a bit of CPU usage and the corresponding reduction in how long my MacBook Pro 13 can run on battery -- to me this is a critical issue.  Perhaps optimization will help this soon.

After a second restart after the 10.5.7 upgrade, CPU usage dropped substantially.  Perhaps, there is an issue between the Helper(s) and the main Evernote when software upgrades happen since they seem to be happening within the main application.

Edited by Dave Green
Update for new information
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  • 3 weeks later...

I had this problem of Evernote Helper (Renderer) using >100% CPU constantly, and it was demolishing my battery.

It seems to have gone away after i did this: (1) Completely removed Evernote using AppCleaner (2) Rebooted (3) Revoked access for my Mac from my Evernote account page (4) Downloaded Evernote from their website, and NOT from the App Store (5) Installed, logged in and left it to download my entire set of notes without interruption (by disabling sleep).  This took a few hours.

Now the process barely uses any CPU.  Hope that works for someone!

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  • 1 month later...

I am having the same problem.  I have to close evernote if I want the fans to stop.  This is a terrible experience.

10.8.4-mac-ddl-public (2349)
Editor: v118.1.15148
Service: v1.28.1
 

Model Name: MacBook Pro

  Model Identifier: MacBookPro15,4

  Processor Name: Intel Core i7

  Processor Speed: 1.7 GHz

  Number of Processors: 1

  Total Number of Cores: 4

  L2 Cache (per Core): 256 KB

  L3 Cache: 8 MB

  Hyper-Threading Technology: Enabled

  Memory: 16 GB

 

 

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  • 3 weeks later...
On 12/25/2020 at 2:41 PM, Dave Green said:

Am Was having similar performance.  I do have quite a few notes (5000) and am seeing quite a bit of CPU usage and the corresponding reduction in how long my MacBook Pro 13 can run on battery -- to me this is a critical issue.  Perhaps optimization will help this soon.

After a second restart after the 10.5.7 upgrade, CPU usage dropped substantially.  Perhaps, there is an issue between the Helper(s) and the main Evernote when software upgrades happen since they seem to be happening within the main application.

With other updates, the problem is back similar to others.  18% usage min in one of the helpers when app is not minimized.  0.2-0.6 when minimized.

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  • 3 months later...
  • 2 years later...

I've been delaying installing the new version of Evernote for a few years due to performance issues, and I agree with earlier users that the easiest solution is to install the Legacy client.

However, it appears that Evernote will be forcing users off the legacy client at the end of March so I was curious if anyone has solved / mitigated these performance issues on the Mac so that the new version is usable. 

I was considering upgrading my machine which only has 4MB of RAM; however, other users have reported 16MB of RAM and still encountered the same performance issues.

Any advice? 

Thanks!

-mark

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  • 3 months later...

3.5 years since first report and no progress on this issue? 

Lately every time my system is sluggish, I look in Activity Monitor and Evernote is at the top of the list. Can we get some eyes on this please?

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  • Level 5

No. Because it is no general problem.

If it is constantly high, there is corrupted data in your LOCAL database. The EN software can’t process it, and loops.

You are responsible for your local data storage YOURSELF. It has been described multiple times how to solve it (purge the local install using Revo Uninstaller/AppCleaner etc.).

So solve your local problem, or live with it.

On different Mac’s I run EN is at a few percent of CPU usage when idle, and has no impact at all on system performance.

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On 2/25/2024 at 8:35 AM, mrkmax said:

I've been delaying installing the new version of Evernote for a few years due to performance issues, and I agree with earlier users that the easiest solution is to install the Legacy client.

However, it appears that Evernote will be forcing users off the legacy client at the end of March so I was curious if anyone has solved / mitigated these performance issues on the Mac so that the new version is usable. 

I was considering upgrading my machine which only has 4MB of RAM; however, other users have reported 16MB of RAM and still encountered the same performance issues.

Any advice? 

Thanks!

-mark

Update. Without knowing if a new Mac was the answer, I went ahead and purchased a new machine about 3 months ago. This was the answer for me. After several weeks, Evernote is performing MUCH better than it was previously. Appreciate all of the thoughtful advice, everyone!

-mark

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  • Level 5

Actually if the prior machine was on Intel, and the new one Apple Silicon everything will feel better (and you are not deafened by the fans trying to get rid of all the excess heat).

But the main issue is that on a new Mac, you have a new EN install with a new, smooth database. Most cases of high CPU usage are caused by a local data corruption. It causes the app into a loop, consuming computing power without getting anywhere. This can be healed by purging the current install, using the app AppCleaner (Mac). Then a restart and a fresh install of EN brings back the good performance.

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22 hours ago, PinkElephant said:

Actually if the prior machine was on Intel, and the new one Apple Silicon everything will feel better (and you are not deafened by the fans trying to get rid of all the excess heat).

But the main issue is that on a new Mac, you have a new EN install with a new, smooth database. Most cases of high CPU usage are caused by a local data corruption. It causes the app into a loop, consuming computing power without getting anywhere. This can be healed by purging the current install, using the app AppCleaner (Mac). Then a restart and a fresh install of EN brings back the good performance.

Thanks, Pink. You may be right in most cases. However, purging the install and various other troubleshooting with EN staff over the course of several months didn't work for me. Regardless, it was time for a new machine, and all is working great now. Thanks again, everyone!

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  • Level 5

Just to compare: This is the EN Mac client open on a base MacMini M1, with the app being open and idle in the background. Hardly a reason to hold my breath, or to keep the app closed because it would consume too much of anything. All positions including the Web Clipper (which is a standalone browser extension) and the browser tab add up to just 1.3% of CPU while idle.

image.png.abc0e653c471038fe33fa6f63e9d1ac1.png

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