Slapdash 2 Posted December 11, 2020 Share Posted December 11, 2020 I installed - v 10.4.4 build 458403 public Editor: v112.1.14477 Service: v1.23.6 on my Mac and now have Evernote Helper (Render) popping to the top of the Activity monitor often with 100%+ CPU usage. This is new and effecting performance. Can this be improved? 2 Link to comment
Gannett 3 Posted December 13, 2020 Share Posted December 13, 2020 Yes I have this performance issue as well. My Mac is not new (2011) running 10.13.6 but I noticed as soon as the new version of Evernote was started that the mac was starting to wheeze like it was ruining up hill. I have had this before on a disaster of an HP printer driver update so I know what to look at - Activity monitor etc. I hoped it was just doing a note conversion and would shut up after a while but it does seem to be continuous when Evernote is open ( not even just when being used ) Looking at memory ... one thread is taking up way more memory Evernote 137.4 MB 0 bytes 30 479 35780 gannett 134.0 MB 0.1 - No No 0.1 18:37.06 1 0 bytes 0 bytes 64 bit 0 bytes 0 bytes 0 0 62.2 MB 211.7 MB No Yes 73.9 1.8 MB No No Evernote Helper 20.0 MB 0 bytes 9 110 35785 gannett 29.8 MB 0.0 - No No 0.0 2:58.80 1 0 bytes 0 bytes 64 bit 0 bytes 0 bytes 0 0 6.8 MB 128.2 MB No Yes 12.3 0 bytes No No Evernote Helper (GPU) 91.5 MB 0 bytes 7 115 35784 gannett 78.0 MB 0.0 - No No 0.0 3:57.12 0 0 bytes 0 bytes 64 bit 0 bytes 0 bytes 0 0 4.6 MB 143.3 MB No Yes 15.8 0 bytes No No Evernote Helper (Renderer) 61.7 MB 0 bytes 15 148 35871 gannett 69.0 MB 0.0 - No No 0.0 18.92 0 0 bytes 0 bytes 64 bit 0 bytes 0 bytes 0 0 15.7 MB 135.4 MB No Yes 1.3 0 bytes No No Evernote Helper (Renderer) 137.6 MB 0 bytes 21 140 35787 gannett 172.7 MB 0.5 - No No 0.4 13:37.47 2 0 bytes 0 bytes 64 bit 0 bytes 0 bytes 0 0 62.9 MB 129.7 MB No Yes 55.2 0 bytes No No Evernote Helper (Renderer) 790.8 MB 0 bytes 17 461 35874 gannett 577.2 MB 0.1 - No No 0.1 8:30:27.19 0 0 bytes 0 bytes 64 bit 0 bytes 0 bytes 0 0 413.1 MB 150.0 MB No Yes 2,010.1 0 bytes No No Evernote Helper (Renderer) 55.6 MB 0 bytes 15 160 2051 gannett 124.4 MB 0.0 - No No 0.0 8.18 0 0 bytes 0 bytes 64 bit 0 bytes 0 bytes 0 0 52.8 MB 146.8 MB No Yes 115.1 0 bytes No No and way more CPU 147% in this case. Evernote 0.3 18:37.41 30 1 35780 gannett 137.4 MB 0 bytes 479 134.0 MB 0.0 - No No 0 bytes 0 bytes 64 bit 0 bytes 0 bytes 0 0 62.2 MB 211.7 MB No Yes 73.9 1.8 MB No No Evernote Helper 0.1 2:58.87 10 0 35785 gannett 20.0 MB 0 bytes 113 29.8 MB 0.0 - No No 0 bytes 0 bytes 64 bit 0 bytes 0 bytes 0 0 6.9 MB 128.2 MB No Yes 12.3 0 bytes No No Evernote Helper (GPU) 0.0 3:57.16 7 0 35784 gannett 91.5 MB 0 bytes 115 78.0 MB 0.0 - No No 0 bytes 0 bytes 64 bit 0 bytes 0 bytes 0 0 4.6 MB 159.6 MB No Yes 15.8 0 bytes No No Evernote Helper (Renderer) 0.0 18.92 15 0 35871 gannett 61.7 MB 0 bytes 148 69.0 MB 0.0 - No No 0 bytes 0 bytes 64 bit 0 bytes 0 bytes 0 0 15.7 MB 135.4 MB No Yes 1.3 0 bytes No No Evernote Helper (Renderer) 0.3 13:37.66 21 1 35787 gannett 137.6 MB 0 bytes 140 172.8 MB 0.0 - No No 0 bytes 0 bytes 64 bit 0 bytes 0 bytes 0 0 62.8 MB 129.7 MB No Yes 55.2 0 bytes No No Evernote Helper (Renderer) 147.2 8:31:56.72 22 0 35874 gannett 802.2 MB 0 bytes 476 590.9 MB 0.0 - No No 0 bytes 0 bytes 64 bit 0 bytes 0 bytes 0 0 424.5 MB 166.3 MB No Yes 2,013.6 0 bytes No No Evernote Helper (Renderer) 0.0 8.24 16 1 2051 gannett 58.5 MB 0 bytes 163 127.3 MB 0.0 - No No 0 bytes 0 bytes 64 bit 0 bytes 0 bytes 0 0 55.7 MB 146.8 MB No Yes 105.1 0 bytes No No It does not seem to be directly related to activity in Evernote at the time. Just some background task gone a bit hoggish. Not always flat out but often enough to be very noticeable and impact the machine. 1 Link to comment
Corey Scholefield 3 Posted December 14, 2020 Share Posted December 14, 2020 Hi there - I also have this issue on MacOS. The Evernote Helper process is spending way too many cycles on the CPU, and is affecting overall performance on my machine: Macbook Air (13-inch, mid 2012) MacOS Catalina 10.15.7 Evernote for Mac v10.4.4 build 2096 public I've been shutting down Evernote when it acts up. 3 Link to comment
Ricardoc 0 Posted December 14, 2020 Share Posted December 14, 2020 I'm also having this problem - my imac is repeatedly giving me the wheel of death... Link to comment
Gannett 3 Posted December 15, 2020 Share Posted December 15, 2020 This thread may be in wrong topic as I have described a problem in Mac desktop app not IOS. Best head over here https://discussion.evernote.com/forums/forum/719-evernote-for-mac-issues-versions-100-and-above/ Where I will repost this issue. Link to comment
Gannett 3 Posted December 15, 2020 Share Posted December 15, 2020 (reported from similar post in IOS thread) My Mac is not new (2011) running 10.13.6 but I noticed as soon as the new version of Evernote was started that the mac was starting to wheeze like it was ruining up hill. I have had this before on a disaster of an HP printer driver update so I know what to look at - Activity monitor etc. I hoped it was just doing a note conversion and would shut up after a while but it does seem to be continuous when Evernote is open ( not even just when being used ) Looking at memory ... one thread is taking up way more memory Evernote 137.4 MB 0 bytes 30 479 35780 gannett 134.0 MB 0.1 - No No 0.1 18:37.06 1 0 bytes 0 bytes 64 bit 0 bytes 0 bytes 0 0 62.2 MB 211.7 MB No Yes 73.9 1.8 MB No No Evernote Helper 20.0 MB 0 bytes 9 110 35785 gannett 29.8 MB 0.0 - No No 0.0 2:58.80 1 0 bytes 0 bytes 64 bit 0 bytes 0 bytes 0 0 6.8 MB 128.2 MB No Yes 12.3 0 bytes No No Evernote Helper (GPU) 91.5 MB 0 bytes 7 115 35784 gannett 78.0 MB 0.0 - No No 0.0 3:57.12 0 0 bytes 0 bytes 64 bit 0 bytes 0 bytes 0 0 4.6 MB 143.3 MB No Yes 15.8 0 bytes No No Evernote Helper (Renderer) 61.7 MB 0 bytes 15 148 35871 gannett 69.0 MB 0.0 - No No 0.0 18.92 0 0 bytes 0 bytes 64 bit 0 bytes 0 bytes 0 0 15.7 MB 135.4 MB No Yes 1.3 0 bytes No No Evernote Helper (Renderer) 137.6 MB 0 bytes 21 140 35787 gannett 172.7 MB 0.5 - No No 0.4 13:37.47 2 0 bytes 0 bytes 64 bit 0 bytes 0 bytes 0 0 62.9 MB 129.7 MB No Yes 55.2 0 bytes No No Evernote Helper (Renderer) 790.8 MB 0 bytes 17 461 35874 gannett 577.2 MB 0.1 - No No 0.1 8:30:27.19 0 0 bytes 0 bytes 64 bit 0 bytes 0 bytes 0 0 413.1 MB 150.0 MB No Yes 2,010.1 0 bytes No No Evernote Helper (Renderer) 55.6 MB 0 bytes 15 160 2051 gannett 124.4 MB 0.0 - No No 0.0 8.18 0 0 bytes 0 bytes 64 bit 0 bytes 0 bytes 0 0 52.8 MB 146.8 MB No Yes 115.1 0 bytes No No and way more CPU 147% in this case. Evernote 0.3 18:37.41 30 1 35780 gannett 137.4 MB 0 bytes 479 134.0 MB 0.0 - No No 0 bytes 0 bytes 64 bit 0 bytes 0 bytes 0 0 62.2 MB 211.7 MB No Yes 73.9 1.8 MB No No Evernote Helper 0.1 2:58.87 10 0 35785 gannett 20.0 MB 0 bytes 113 29.8 MB 0.0 - No No 0 bytes 0 bytes 64 bit 0 bytes 0 bytes 0 0 6.9 MB 128.2 MB No Yes 12.3 0 bytes No No Evernote Helper (GPU) 0.0 3:57.16 7 0 35784 gannett 91.5 MB 0 bytes 115 78.0 MB 0.0 - No No 0 bytes 0 bytes 64 bit 0 bytes 0 bytes 0 0 4.6 MB 159.6 MB No Yes 15.8 0 bytes No No Evernote Helper (Renderer) 0.0 18.92 15 0 35871 gannett 61.7 MB 0 bytes 148 69.0 MB 0.0 - No No 0 bytes 0 bytes 64 bit 0 bytes 0 bytes 0 0 15.7 MB 135.4 MB No Yes 1.3 0 bytes No No Evernote Helper (Renderer) 0.3 13:37.66 21 1 35787 gannett 137.6 MB 0 bytes 140 172.8 MB 0.0 - No No 0 bytes 0 bytes 64 bit 0 bytes 0 bytes 0 0 62.8 MB 129.7 MB No Yes 55.2 0 bytes No No Evernote Helper (Renderer) 147.2 8:31:56.72 22 0 35874 gannett 802.2 MB 0 bytes 476 590.9 MB 0.0 - No No 0 bytes 0 bytes 64 bit 0 bytes 0 bytes 0 0 424.5 MB 166.3 MB No Yes 2,013.6 0 bytes No No Evernote Helper (Renderer) 0.0 8.24 16 1 2051 gannett 58.5 MB 0 bytes 163 127.3 MB 0.0 - No No 0 bytes 0 bytes 64 bit 0 bytes 0 bytes 0 0 55.7 MB 146.8 MB No Yes 105.1 0 bytes No No It does not seem to be directly related to activity in Evernote at the time. Just some background task gone a bit hoggish. Not always flat out but often enough to be very noticeable and impact the machine. 1 Link to comment
Level 5* DTLow 5,736 Posted December 15, 2020 Level 5* Share Posted December 15, 2020 On 12/11/2020 at 1:00 PM, Slapdash said: I installed - v 10.4.4 build 458403 public Editor: v112.1.14477 Service: v1.23.6 on my Mac Your post has been moved to the Mac forum, and merged with a similar discussion Link to comment
Gannett 3 Posted December 22, 2020 Share Posted December 22, 2020 Seems to be much better in just released version 10.5.7. 1 Link to comment
Gannett 3 Posted December 25, 2020 Share Posted December 25, 2020 After a few days seeing that this newer version of Evernote for Mac v 10.5.7 build 458420 is better but can still nail a process when just on-screen. It's not being interacted with just sitting there but one of the Evernote Helper (Renderer) eats 80% of a cpu. I love a quiet laptop and have hunted down and ejected software that make the fans huff and puff before. Will Evernote be the next ejectee ? would be a shame as I have 4+ years of notes accumulated. Link to comment
Dave Green 207 Posted December 25, 2020 Share Posted December 25, 2020 (edited) Am Was having similar performance. I do have quite a few notes (5000) and am seeing quite a bit of CPU usage and the corresponding reduction in how long my MacBook Pro 13 can run on battery -- to me this is a critical issue. Perhaps optimization will help this soon. After a second restart after the 10.5.7 upgrade, CPU usage dropped substantially. Perhaps, there is an issue between the Helper(s) and the main Evernote when software upgrades happen since they seem to be happening within the main application. Edited December 25, 2020 by Dave Green Update for new information Link to comment
Jryu543 1 Posted January 12, 2021 Share Posted January 12, 2021 I have a MacBook Pro (13-inch, 2020) with update 10.5.7 and this is still taking up a lot of my cpu usage. Taking up 35% right now, and I am not actively using it. Link to comment
chudneywallace 3 Posted January 14, 2021 Share Posted January 14, 2021 I had this problem of Evernote Helper (Renderer) using >100% CPU constantly, and it was demolishing my battery. It seems to have gone away after i did this: (1) Completely removed Evernote using AppCleaner (2) Rebooted (3) Revoked access for my Mac from my Evernote account page (4) Downloaded Evernote from their website, and NOT from the App Store (5) Installed, logged in and left it to download my entire set of notes without interruption (by disabling sleep). This took a few hours. Now the process barely uses any CPU. Hope that works for someone! 3 Link to comment
Carlos Vazquez 0 Posted February 19, 2021 Share Posted February 19, 2021 I am having the same problem. I have to close evernote if I want the fans to stop. This is a terrible experience. 10.8.4-mac-ddl-public (2349) Editor: v118.1.15148 Service: v1.28.1 Model Name: MacBook Pro Model Identifier: MacBookPro15,4 Processor Name: Intel Core i7 Processor Speed: 1.7 GHz Number of Processors: 1 Total Number of Cores: 4 L2 Cache (per Core): 256 KB L3 Cache: 8 MB Hyper-Threading Technology: Enabled Memory: 16 GB Link to comment
Dave Green 207 Posted March 8, 2021 Share Posted March 8, 2021 On 12/25/2020 at 2:41 PM, Dave Green said: Am Was having similar performance. I do have quite a few notes (5000) and am seeing quite a bit of CPU usage and the corresponding reduction in how long my MacBook Pro 13 can run on battery -- to me this is a critical issue. Perhaps optimization will help this soon. After a second restart after the 10.5.7 upgrade, CPU usage dropped substantially. Perhaps, there is an issue between the Helper(s) and the main Evernote when software upgrades happen since they seem to be happening within the main application. With other updates, the problem is back similar to others. 18% usage min in one of the helpers when app is not minimized. 0.2-0.6 when minimized. Link to comment
antknee0518 0 Posted March 11, 2021 Share Posted March 11, 2021 Relaunching Evernote seemed to resolve the issue which is persistent. Link to comment
stepru 3 Posted June 17, 2021 Share Posted June 17, 2021 Evernote helper (renderer) is eating my RAM on Mac. What can I do? Link to comment
Level 5 PinkElephant 8,073 Posted June 18, 2021 Level 5 Share Posted June 18, 2021 Cmd-q to quit the app, then restart. Link to comment
mrkmax 12 Posted February 25 Share Posted February 25 I've been delaying installing the new version of Evernote for a few years due to performance issues, and I agree with earlier users that the easiest solution is to install the Legacy client. However, it appears that Evernote will be forcing users off the legacy client at the end of March so I was curious if anyone has solved / mitigated these performance issues on the Mac so that the new version is usable. I was considering upgrading my machine which only has 4MB of RAM; however, other users have reported 16MB of RAM and still encountered the same performance issues. Any advice? Thanks! -mark Link to comment
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