jcampbell2000 1 Posted November 18, 2020 Share Posted November 18, 2020 When I try to create a support ticket here https://www.evernote.com/SupportLogin.action, I just get logged out of Evernote. I've tried this on multiple browsers. Is there a problem with the system? Thank you, Jonathan Link to comment
Level 5* Solution gazumped 12,068 Posted November 18, 2020 Level 5* Solution Share Posted November 18, 2020 Hi. Did you notice a 'proceed as guest' option on screen? otherwise see Forum home page - https://discussion.evernote.com/announcement/72-issues-accessing-evernote-support-channels/ Link to comment
NikkiLitron 0 Posted November 20, 2020 Share Posted November 20, 2020 Yes, I've been having the same problem for a few weeks now. I've tried everything to contact support and nothing works. Link to comment
NikkiLitron 0 Posted November 20, 2020 Share Posted November 20, 2020 On 11/18/2020 at 9:35 AM, gazumped said: Hi. Did you notice a 'proceed as guest' option on screen? otherwise see Forum home page - https://discussion.evernote.com/announcement/72-issues-accessing-evernote-support-channels/ Also, when you choose the "proceed as a guest" option, you don't have the option of submitting a support ticket as that's only for paying customers. Link to comment
jcampbell2000 1 Posted November 24, 2020 Author Share Posted November 24, 2020 Thanks, Shane sorted my account out. Jonathan 1 Link to comment
Level 5* gazumped 12,068 Posted November 24, 2020 Level 5* Share Posted November 24, 2020 On 11/20/2020 at 6:41 PM, NikkiLitron said: Also, when you choose the "proceed as a guest" option, you don't have the option of submitting a support ticket as that's only for paying customers. Sorry about that - last time I looked at that option was a while ago. Link to comment
Level 5 PinkElephant 8,815 Posted November 24, 2020 Level 5 Share Posted November 24, 2020 Just tried it with my Basic test account - works as described in the forum post. I did not send the ticket, but the form opened, and it was the same like with a Premium account ticket. It is important to choose account issues in the first dropdown menu. If I choose "Technical issues" instead of "Account", the support button is greyed out, and it tells to update. 1 Link to comment
Fhubig 0 Posted November 25, 2020 Share Posted November 25, 2020 I have the same issue. This is like a daily groundhog day nightmare. It takes me 30 min to login and my notes are all missing after a month still. Link to comment
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