Can't submit support ticket

[jcampbell2000 1]

When I try to create a support ticket here https://www.evernote.com/SupportLogin.action, I just get logged out of Evernote. I've tried this on multiple browsers. Is there a problem with the system?

Thank you,

Jonathan

[gazumped 11,639]

Hi.  Did you notice a 'proceed as guest' option on screen?  otherwise see Forum home page - https://discussion.evernote.com/announcement/72-issues-accessing-evernote-support-channels/

 

[NikkiLitron 0]

Yes, I've been having the same problem for a few weeks now. I've tried everything to contact support and nothing works.

[NikkiLitron 0]

On 11/18/2020 at 9:35 AM, gazumped said:

Hi.  Did you notice a 'proceed as guest' option on screen?  otherwise see Forum home page - https://discussion.evernote.com/announcement/72-issues-accessing-evernote-support-channels/

 

Also, when you choose the "proceed as a guest" option, you don't have the option of submitting a support ticket as that's only for paying customers.

[jcampbell2000 1]

Thanks, Shane sorted my account out.

Jonathan

[gazumped 11,639]

On 11/20/2020 at 6:41 PM, NikkiLitron said:

Also, when you choose the "proceed as a guest" option, you don't have the option of submitting a support ticket as that's only for paying customers.

Sorry about that - last time I looked at that option was a while ago.

[PinkElephant 8,048]

Just tried it with my Basic test account - works as described in the forum post. I did not send the ticket, but the form opened, and it was the same like with a Premium account ticket. It is important to choose account issues in the first dropdown menu.

If I choose "Technical issues" instead of "Account", the support button is greyed out, and it tells to update.

[Fhubig 0]

I have the same issue. This is like a daily groundhog day nightmare. It takes me 30 min to login and my notes are all missing after a month still.