siennade 0 Posted November 13, 2020 Share Posted November 13, 2020 I recently paid annually for a premium membership. I use Evernote for university and constantly need to update my Evernote for class, currently my Evernote says I am over my monthly limit and I have used all of my monthly upload limit of 60 MB, this is caused much frustration as I have work to hand in, I am unable to submit a ticket I am not sure why, and I have no access to email support because my account shows up as basic! I don't know what to do, please help. I have gone over my account and billing and I can confirm I have paid the annual fee. What do I do? Link to comment
Level 5* gazumped 12,068 Posted November 13, 2020 Level 5* Share Posted November 13, 2020 Hi. You still show as Basic here, so it would appear your payment hasn't gone through yet - Apple and Evernote do not seem to have a close connection. Have you tried logging out of everything and restarting your device? Check with whomever has your payment - what do they say about your upgrade? Link to comment
siennade 0 Posted November 14, 2020 Author Share Posted November 14, 2020 @gazumped No, what I meant was, I was premium, my payment went through, and everything was fine for a month or two and now its showing up as basic. Link to comment
Level 5* gazumped 12,068 Posted November 14, 2020 Level 5* Share Posted November 14, 2020 5 hours ago, siennade said: @gazumped No, what I meant was, I was premium, my payment went through, and everything was fine for a month or two and now its showing up as basic. Oh. OK - in that case is it possible you logged into a new account by accident? If not you do need to raise a support ticket - try proceeding as 'guest' on the support page to get a number. If you post that back here we can flag it for an Admin to take a look at. Link to comment
siennade 0 Posted November 16, 2020 Author Share Posted November 16, 2020 @gazumpedThank you, but it won't let me submit a ticket, as I mentioned. Whenever I fill out the details it tells me I need to submit a ticket but won't allow me to. I just keep going around in circles with no way to find help. Link to comment
siennade 0 Posted November 16, 2020 Author Share Posted November 16, 2020 @gbarry Could you please help? I keep going around in circles with no way to find help. I am a premium user showing up as "basic" and I can't fix it. I've reached the basic limit and am unable to use my premium. I took a screenshot the other day of all my billing and receipts which are now not showing up either. I've already missed a deadline. Please help. Link to comment
Level 5 PinkElephant 8,815 Posted November 16, 2020 Level 5 Share Posted November 16, 2020 If on an account issue, you have to select account issues instead of technical issues. Else you may try this: https://discussion.evernote.com/announcement/72-issues-accessing-evernote-support-channels/ Link to comment
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