ALC 0 Posted October 18, 2019 Share Posted October 18, 2019 For my desktop app, shared notes with me are not loading and saying "Note is unavailable. Make sure you are online." For some other notes I am able to load the note but they are locked. I'm 100% online and the notes are completely visible and unlocked via the mobile app and the web. What can I do? Via Web, I am signed out within 15-20 min of inactivity. Is this normal? Link to comment
Level 5* DTLow 5,744 Posted October 19, 2019 Level 5* Share Posted October 19, 2019 For the sync issue, trigger a full sync Hold down `OPTION` + `SHIFT` on your keyboard and press the sync wheel on your toolbar Link to comment
kirkwood_bum 0 Posted November 7, 2019 Share Posted November 7, 2019 Ran into this issue yesterday. Updated MacOS with latest security patch (Mojave 10.14.6), opened a shared note from a coworker and it was 'locked' saying I was only granted read-only access. I verified via phone EN app and web interface that I still had full edit rights and after making an edit and then attempting to reopen on the Mac (v 7.13 - 458080 Direct) it has only displayed the "Note is unavailable. Make sure you are online" message. strangely enough when I open the note details it does show correct data about last update times for the note. I have completely uninstalled and removed all preference and other folders to do a clean install of EN and the results are identical. This is a critical issue and massively impactful to my productivity. Any suggestions as to how to get back to a working state are tremendously appreciated! Link to comment
Level 5* gazumped 12,062 Posted November 8, 2019 Level 5* Share Posted November 8, 2019 16 hours ago, kirkwood_bum said: This is a critical issue and massively impactful to my productivity. No disrespect, but if you're using Evernote for such a critical issue it should be worth subscribing so you can get chat support from Evernote when it becomes necessary. I'm not a Mac user, and you've already done the reinstall that is more or less the limit of my tech skill here - maybe my more knowledgeable colleagues will be able to help you. Meantime: have you tried checking the web client via Evernote.com for an OS-independent view of these notes? Link to comment
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