ALC

For my desktop app, shared notes with me are not loading and saying "Note is unavailable. Make sure you are online." For some other notes I am able to load the note but they are locked. I'm 100% online and the notes are completely visible and unlocked via the mobile app and the web. What can I do? Via Web, I am signed out within 15-20 min of inactivity. Is this normal?

I keep getting redirected to this page: https://help.evernote.com/hc/en-us/requests/new But when I follow the steps, it tells me to submit a request, but does not have anywhere for me to do that! I just want to send a simple email! I'm stuck at this step. Please advise. Thanks!