yveclark 2 Posted September 13, 2019 Share Posted September 13, 2019 I have used Evernote from the beginning. I've been a paying user for years. I'm desperate to get the android app paste function working again. I haven't been able to paste anything for months. Support keep wanting all kinds of things like screen capture videos. They won't show the problem. They can't show my gestures etc. Does anyone take such problems seriously? It happens across my android devices. I can't be the only one. 1 Link to comment
John in Michigan USA 140 Posted September 14, 2019 Share Posted September 14, 2019 I don't have any problems pasteing in the app (Android 10, Evernote app 8.9.1) but I can imagine that there are problems like yours that are real, but hard to document. Please share your OS and Android version info. Maybe you can get a friend to shoot video over your shoulder while you reproduce the problem, that way they could see your gestures. Link to comment
yveclark 2 Posted September 14, 2019 Author Share Posted September 14, 2019 Why? As a user from the beginning tellng them paste doesn't work should be self explanatory. This insistence on visual proof is ridiculous. I can't paste to the app period. What's so complicated about that? Link to comment
Level 5 Dave-in-Decatur 3,998 Posted September 17, 2019 Level 5 Share Posted September 17, 2019 @yveclark, welcome to the forums. I'm sorry to say it, but saying "paste doesn't work" may not be enough information for the support people to track down the issue, since it evidently is not widespread and might be dependent on specific circumstances. It's sort of liking taking your car to the shop and saying "It doesn't start." They're going to want to know details about the battery, the time and temperature, etc. I had to download the screenshot app to report a problem a couple of months ago. It was kind of a pain, but apparently it did give them info they could use. The screenshot video will in fact show when you press an area in the text and select Paste, for instance. At any rate, you won't get anywhere until you send them the screenshot. Link to comment
yveclark 2 Posted September 17, 2019 Author Share Posted September 17, 2019 Ok. I understand. I did do it as asked. It doesn't show anything. I've watched it. Frustrating. They have gone quiet on me now. I have 3 different devices all doing the same thing. Different versions of android and different apps on them all. If I could get one of them working it wouldn't be so bad. 1 Link to comment
Level 5 Dave-in-Decatur 3,998 Posted September 19, 2019 Level 5 Share Posted September 19, 2019 Does every attempt to paste anything fail on all 3 devices? That really would be surprising. Does this involve pasting from some specific source? 1 Link to comment
yveclark 2 Posted September 21, 2019 Author Share Posted September 21, 2019 Yes. All 3 After some support I can paste to new notes if I type something and delete it then it works. Editing notes I have to close and reopen ten a few times. Link to comment
Maria Cristina Salinas 0 Posted April 23, 2021 Share Posted April 23, 2021 Do anyone have troubles with captures? Link to comment
donwinchell 0 Posted January 20, 2022 Share Posted January 20, 2022 I can see this is an old message, but I had the same problem. I uninstalled then reinstalled, that fixed it for me on Android tablet. Good luck Link to comment
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