Jump to content

Cannot paste in Android app


Recommended Posts

I have used Evernote from the beginning. I've been a paying user for years. I'm desperate to get the android app paste function working again. I haven't been able to paste anything for months. Support keep wanting all kinds of things like screen capture videos. They won't show the problem. They can't show my gestures etc. 

Does anyone take such problems seriously?  It happens across my android devices. I can't be the only one.  

  • Thanks 1
Link to comment
  • Level 5

@yveclark, welcome to the forums. I'm sorry to say it, but saying "paste doesn't work" may not be enough information for the support people to track down the issue, since it evidently is not widespread and might be dependent on specific circumstances. It's sort of liking taking your car to the shop and saying "It doesn't start." They're going to want to know details about the battery, the time and temperature, etc. I had to download the screenshot app to report a problem a couple of months ago. It was kind of a pain, but apparently it did give them info they could use. The screenshot video will in fact show when you press an area in the text and select Paste, for instance. At any rate, you won't get anywhere until you send them the screenshot.

Link to comment

Ok. I understand.  I did do it as asked. It doesn't show anything. I've watched it. Frustrating. They have gone quiet on me now. I have 3 different devices all doing the same thing. Different versions of android and different apps on them all.

If I could get one of them working it wouldn't be so bad. 

  • Thanks 1
Link to comment
  • 1 year later...

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...