Ben P 14 Posted February 16, 2019 Share Posted February 16, 2019 As the title. If I take a photo landscape (horizontal), then it won't be there when I go to the note after clicking Save. Is this a known issue? How can I resolve it? Link to comment
Ben P 14 Posted February 16, 2019 Author Share Posted February 16, 2019 Seems that this only happens when using the Dark Theme. What's happening Evernote? Link to comment
Level 5* gazumped 12,074 Posted February 16, 2019 Level 5* Share Posted February 16, 2019 Hi. I can confirm that landscape works fine - except when I switch to Dark Mode, when the camera won't load at all... I got Camera Error - try restarting your device. Did that, and I can take a picture.. but it doesn't appear as a note. Looks like something in Dark Theme breaks the camera. I'll report it to Support so they can look into it a find a fix. Ticket #2778255 applies - if you have camera issues with a recent Evernote for Android version, please submit your reports by email (subscribers) or Twitter (anyone). Link to comment
nor500 0 Posted March 11, 2019 Share Posted March 11, 2019 Hi. I have been experiencing this missing photos bug for a long time. After reading your posts, now I tried and realized this missing photos only happen with landscape shots(10 out of 10 photos will be lost). With portrait shots photos won't disappear at all. Before that I wasn't aware of that. This is really anoying...I am thinking of cancel my subscription. I think this issue is present for more the one year, and Evernote hadn't resolved that since then. Link to comment
Level 5 Shane D. 1,826 Posted March 20, 2019 Level 5 Share Posted March 20, 2019 Hi All, Thank you for reaching out! I wanted to let you know that we are aware of the issue, and are currently working to address it. I'll follow up here once I have more information, but feel free to reach out to me directly if you have any other questions! Link to comment
EagerLearner 1 Posted March 25, 2019 Share Posted March 25, 2019 I'm experiencing the same issue for a long time - I can confirm that landscape mode has an issue. Furthermore, if I try to add a photo to an existing note, then all the previous content of the note will disappear (text, photos, everything). And what's gone is gone - at least I couldn't undo it so some of my earlier notes were gone just because I wanted to add a new photo to them I love the smart camera tool, when it's working properly. This bug creates lack of trust in me for the whole tool. Link to comment
Vrykolas 3 Posted April 10, 2019 Share Posted April 10, 2019 This definitely needs to be improved, bu here's my workaround: If I take a photo in portrait, KEEP phone in-hand as portrait until you save the note If I take a photo in landscape, KEEP phone in-hand as landscape until you save the note. I noticed that if I take a picture, then rotate BEFORE saving the note, it won't save the picture(s)! <--- This needs to be fixed Link to comment
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