Search is not working - index is lost when Evernote shuts

[wbhsuk 0]

Version 7.8 (457453) Direct; Editor: 62.1.7539 (b406110), running on Mac OS Mojave 10.14.2.

For some weeks, searching has been failing, and I have had repeatedly to Recreate Full Text Index Search (from OPT Help > Troubleshooting). I have almost 18000 notes including 2000 in local notebooks, so it takes 12-24 hours to recreate. During this time, searching works fine on the Web and iOS versions (though not across the local notebooks, of course).

I have eventually discovered that the index is lost if I quit Evernote, so I am having to leave it open 24x7 on my iMac, which I don't really want to do. Besides, I forget sometimes, and close the program by accident.

The lack of a reliable searching mechanism defeats the whole object of choosing Evernote over its rivals: if I can't search for something I put there months ago, that is not tagged, and is not in the notebook I thought it might be, it is not very useful!

(Secondary problem: despite being a Premium member, I can find no way to raise a Support Ticket!)

Does anyone else have this problem? Is there a fix, please?

 

[DTLow 5,721]

6 hours ago, wbhsuk said:

(Secondary problem: despite being a Premium member, I can find no way to raise a Support Ticket!)

The support site is at https://www.evernote.com/SupportLogin.action

[wbhsuk 0]

Thank you, but this link leads me to another problem that I note in the Forum, others have had. When I follow the link and try to "send email" (using an on-line form, presumably) it demands that I log on (even though I am already logged on), and when I do so again, it logs me off Evernote immediately. This cycle just repeats, with no useful way out!

[gazumped 10,349]

16 hours ago, wbhsuk said:

Thank you, but this link leads me to another problem that I note in the Forum, others have had. When I follow the link and try to "send email" (using an on-line form, presumably) it demands that I log on (even though I am already logged on), and when I do so again, it logs me off Evernote immediately. This cycle just repeats, with no useful way out!

OK - try this!