Daniel Stimpson 1 Posted December 3, 2018 Share Posted December 3, 2018 I'm having problems getting a trigger to work in IFTTT from Evernote. The trigger works fine when I create a new note with text in the body, however if there is an image in the body I get an error in IFTTT stating 'There was a problem with the Evernote service'. Has anyone got this working with images in notes? Link to comment
ZShawChaw 0 Posted December 24, 2018 Share Posted December 24, 2018 I have this problem too Link to comment
nbck 0 Posted January 11, 2019 Share Posted January 11, 2019 The problem is not solved. What is going on? Does anybody have a solution? On 12/3/2018 at 4:42 PM, Daniel Stimpson said: I'm having problems getting a trigger to work in IFTTT from Evernote. The trigger works fine when I create a new note with text in the body, however if there is an image in the body I get an error in IFTTT stating 'There was a problem with the Evernote service'. Has anyone got this working with images in notes? @Daniel Stimpson You have a premium subscription. What did Evernote Support Team told you? Link to comment
sakhnovskiy 0 Posted January 12, 2019 Share Posted January 12, 2019 I have this problem too Link to comment
Daniel Stimpson 1 Posted January 17, 2019 Author Share Posted January 17, 2019 On 1/11/2019 at 4:41 PM, nbck said: The problem is not solved. What is going on? Does anybody have a solution? @Daniel Stimpson You have a premium subscription. What did Evernote Support Team told you? It is ongoing with them... Link to comment
thebendahl 0 Posted January 30, 2019 Share Posted January 30, 2019 Can we get an update on this from an Evernote admin? Link to comment
Ex Employees Scott T. 662 Posted February 5, 2019 Ex Employees Share Posted February 5, 2019 We have an open bug ticket for this issue. I just asked for an update on it. Link to comment
Balders 0 Posted February 21, 2019 Share Posted February 21, 2019 On 2/5/2019 at 7:13 PM, Scott T. said: We have an open bug ticket for this issue. I just asked for an update on it. Any news on this yet? Link to comment
Ex Employees Scott T. 662 Posted February 28, 2019 Ex Employees Share Posted February 28, 2019 @Balders Thanks for the ping about this. I apologize for not following up. Our developers looked into it and believe it to be an issue on IFTTT's side, likely with not handling specific image/file types or content we're sending back to them. We're not 100% sure, but that appears to be the case with our initial investigation. If you are able to reproduce this, you should reach out to IFTTT and report the issue. They should then be able to contact us to give us more specific technical details on which API is failing, what data they're sending, what data they're getting back, etc. We would then have a lot more information to work with. Separately, I'll see if I can reproduce the issue myself and reach out to IFTTT. Link to comment
Daniel Stimpson 1 Posted February 28, 2019 Author Share Posted February 28, 2019 29 minutes ago, Scott T. said: @Balders Thanks for the ping about this. I apologize for not following up. Our developers looked into it and believe it to be an issue on IFTTT's side, likely with not handling specific image/file types or content we're sending back to them. We're not 100% sure, but that appears to be the case with our initial investigation. If you are able to reproduce this, you should reach out to IFTTT and report the issue. They should then be able to contact us to give us more specific technical details on which API is failing, what data they're sending, what data they're getting back, etc. We would then have a lot more information to work with. Separately, I'll see if I can reproduce the issue myself and reach out to IFTTT. @Scott T. There is already a ticket with the dev team for this #2752464 Link to comment
Ex Employees Scott T. 662 Posted February 28, 2019 Ex Employees Share Posted February 28, 2019 @Daniel Stimpson That's a IFTTT ticket number? If so, hopefully they can address this and reach out to us to work together to fix it. If that's an Evernote support ticket, not sure we can do anything without assistance from IFTTT staff. I was able to reproduce this issue myself. I will see if I can get a dev contact at IFTTT that can help us out. Link to comment
mvdweer 11 Posted May 31, 2019 Share Posted May 31, 2019 I'm still having this issue with notes that contains images. I could not find, where at IFTTT I can check the ticket number (2752464) that they created for this at IFTTT. Has anyone any news about this, or does anyone know where I can find this info at IFTTT? Link to comment
Ex Employees Jay-Bob 127 Posted May 31, 2019 Ex Employees Share Posted May 31, 2019 Hi @mvdweer, it looks like that ticket number is for your support ticket with Evernote, not IFTTT. There are no updates from our end as the core cause appears to be with IFTTT. If you haven't already, it may be best to contact them directly for more specific information related to this. Link to comment
Ex Employees Scott T. 662 Posted June 7, 2019 Ex Employees Share Posted June 7, 2019 IFTTT previously looked into the issue and believed they addressed the bug. A few days ago, we reached out to IFTTT again to let them know users are still encountering problems with the integration. They opened a new ticket and are investigating. Unfortunately, Evernote doesn't control this integration. It was built entirely by the IFTTT team. Our business contacts are in touch, though, should there need to be any communication between the dev teams. Link to comment
mvdweer 11 Posted June 7, 2019 Share Posted June 7, 2019 2 minutes ago, Scott T. said: IFTTT previously looked into the issue and believed they addressed the bug. A few days ago, we reached out to IFTTT again to let them know users are still encountering problems with the integration. They opened a new ticket and are investigating. Unfortunately, Evernote doesn't control this integration. It was built entirely by the IFTTT team. Our business contacts are in touch, though, should there need to be any communication between the dev teams. Ok. I just got an answer to the question I asked them about this via Twitter (I couldn't find any other place to report the issue other than social media). This was the answer I got: "We encourage Evernote to reach out to our platform support team if they need help to diagnose this issue. They can get in touch with us by emailing platform-support@ifttt.com." Link to comment
Ex Employees Scott T. 662 Posted June 7, 2019 Ex Employees Share Posted June 7, 2019 @mvdweer Yes. Somebody reached out to me about the tweet which is why I came here to comment and provide the additional details regarding the recent contact. I tried to work on this myself, as I originally believed it was our integration. When I found it was their integration, I provided them details including how to reproduce the problem. I'll post a follow-up if I hear back from them. Link to comment
mvdweer 11 Posted June 7, 2019 Share Posted June 7, 2019 4 minutes ago, Scott T. said: @mvdweer Yes. Somebody reached out to me about the tweet which is why I came here to comment and provide the additional details regarding the recent contact. I tried to work on this myself, as I originally believed it was our integration. When I found it was their integration, I provided them details including how to reproduce the problem. I'll post a follow-up if I hear back from them. Ok, thanks! If you need any information from me about this issue, I'm happy to share it of course. Link to comment
Daniel Stimpson 1 Posted August 27, 2019 Author Share Posted August 27, 2019 On 6/7/2019 at 7:53 PM, Scott T. said: @mvdweer Yes. Somebody reached out to me about the tweet which is why I came here to comment and provide the additional details regarding the recent contact. I tried to work on this myself, as I originally believed it was our integration. When I found it was their integration, I provided them details including how to reproduce the problem. I'll post a follow-up if I hear back from them. Hi Scott, did IFTTT ever get back to you on this? Link to comment
Ex Employees Scott T. 662 Posted August 28, 2019 Ex Employees Share Posted August 28, 2019 Hi @Daniel Stimpson. I actually just recently heard back from IFTTT a couple weeks ago. They believe they addressed the issue and are asking to confirm if the problem is still occurring. Are you still experiencing any issues? Link to comment
Daniel Stimpson 1 Posted August 28, 2019 Author Share Posted August 28, 2019 28 minutes ago, Scott T. said: Hi @Daniel Stimpson. I actually just recently heard back from IFTTT a couple weeks ago. They believe they addressed the issue and are asking to confirm if the problem is still occurring. Are you still experiencing any issues? Hi @Scott T., it works!! Thanks for your help. Thanks, Dan Link to comment
Ex Employees Scott T. 662 Posted August 28, 2019 Ex Employees Share Posted August 28, 2019 @Daniel Stimpson Thanks for following-up. I will let the IFTTT team know. Since the fix wasn't made on our side, we didn't have a formal review process to validate it. I assume they did on their side. Good to know it's working. Link to comment
mvdweer 11 Posted August 30, 2019 Share Posted August 30, 2019 Yes, for me it's also working again. Great! Link to comment
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