Idahobob 5 Posted November 22, 2017 Share Posted November 22, 2017 My app icon has disappeared from my iphone and the appl will not update. Since the icon is missing I can't remove/delete the app and download a new one. When I try to download from the app store, there is no option to "get" the app. Any ideas? Thanks! Link to comment
Level 5* EdH 1,670 Posted November 22, 2017 Level 5* Share Posted November 22, 2017 Have you tried rebooting your iPhone? I've see that clear up weird icon issues on failed installs Link to comment
Level 5* DTLow 5,736 Posted November 22, 2017 Level 5* Share Posted November 22, 2017 Does Search locate the app? You might try restarting your device Link to comment
Idahobob 5 Posted November 23, 2017 Author Share Posted November 23, 2017 2 hours ago, EdH said: Have you tried rebooting your iPhone? I've see that clear up weird icon issues on failed installs Yep. No joy. Phone continues to try to update Evernote. I can't even figure out how to stop that! Thanks! Link to comment
Idahobob 5 Posted November 23, 2017 Author Share Posted November 23, 2017 2 hours ago, DTLow said: Does Search locate the app? You might try restarting your device "Search" finds different Evernotes but not my app. I have restarted and that didn't help. Thanks! 2 hours ago, DTLow said: Link to comment
saigonpoolspa 1 Posted November 23, 2017 Share Posted November 23, 2017 I have a problem with this case! Link to comment
Idahobob 5 Posted November 23, 2017 Author Share Posted November 23, 2017 I have tried several times online to find out how to contact Evernote support. It seems to be impossible! The prompts ask me to send in a "ticket" but I cannot determine how to do that! Can anybody help me break the code while I search for a replacement app? I am almost ready to abandon Evernote! Thanks! Link to comment
Level 5* DTLow 5,736 Posted November 23, 2017 Level 5* Share Posted November 23, 2017 26 minutes ago, Idahobob said: I have tried several times online to find out how to contact Evernote support. It seems to be impossible! All Accounts Twitter @evernotehelps Paying accounts can create a support ticket at Contact Evernote Support Link to comment
Idahobob 5 Posted November 23, 2017 Author Share Posted November 23, 2017 25 minutes ago, DTLow said: All Accounts Twitter @evernotehelps Paying accounts can create a support ticket at Contact Evernote Support Thanks. I am not a paying account so I guess I get no support. 25 minutes ago, DTLow said: All Accounts Twitter @evernotehelps Paying accounts can create a support ticket at Contact Evernote Support Link to comment
Level 5* DTLow 5,736 Posted November 23, 2017 Level 5* Share Posted November 23, 2017 On 2017-11-23 at 8:45 AM, Idahobob said: I am not a paying account so I guess I get no support. Did you read the line All Accounts Twitter @evernotehelps Also, these forums you're posting in are set up by Evernote to support users Link to comment
Idahobob 5 Posted November 27, 2017 Author Share Posted November 27, 2017 Thanks DTLow, Yes, I saw the reference to Twitter but unlike the rest of the world, I don't Twit. But, after about a week of continously downloading (that I could not stop), the app updated and is now working correctly. Maybe I can get a grandkid to teach me to Twit. Cheers! Link to comment
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