equanimity 1 Posted August 4, 2017 Share Posted August 4, 2017 Title says it all; every time I tap on the evernote icon on my iphone, a pop-up requests my itunes login. I cancel it and can use the app, but it's unnecessary and irritating. How can I make it stop? Link to comment
Level 5* gazumped 11,666 Posted August 4, 2017 Level 5* Share Posted August 4, 2017 Hi. I'm not an iTunes user, but that sounds more like an issue with them than with Evernote. If you paid and downloaded via iTunes you will be able to check with Evernote Support directly on https://help.evernote.com/hc/requests/new if not you could tweet them via https://twitter.com/evernotehelps I'd suggest also contacting iTunes support for help. Link to comment
Level 5* DTLow 5,736 Posted August 4, 2017 Level 5* Share Posted August 4, 2017 3 hours ago, equanimity said: Title says it all; every time I tap on the evernote icon on my iphone, a pop-up requests my itunes login. I cancel it and can use the app, but it's unnecessary and irritating. How can I make it stop? If you search the forum, you'll see this problem was reported sith earlier v8 versions, and was fixed Are you using the most recent version? We never heard an explanation of the issue; my only suggestion is to delete and reinstall the app Link to comment
equanimity 1 Posted August 4, 2017 Author Share Posted August 4, 2017 I'm using the free version so am unable to submit a bug report/support request. It's a combined iTunes/App Store popup. Since it only comes up when I'm starting the Evernote app, I inclined to believe Evernote is the instigator. Version is 8.2.2.353110 If I delete the app, that won't delete all my notes, will it -- or do I have to export/import them or something? Link to comment
Level 5* DTLow 5,736 Posted August 4, 2017 Level 5* Share Posted August 4, 2017 1 minute ago, equanimity said: If I delete the app, that won't delete all my notes, will it -- or do I have to export/import them or something? Very little data is maintained on the iPhone. The data is retrieved from the servers via the internet Make sure you sync first to process unsync'd notes Link to comment
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