• Announcements

    • gbarry

      Reach out to Evernote support on Twitter @EvernoteHelps   09/20/2016

      We've been leveling up our support across all channels. If you're active on Twitter, try your hand with our @evernotehelps feed. It's helmed by a crack team out of Austin, TX who are here to answer your questions. They're generally active from 7am-4pm CST.  https://twitter.com/evernotehelps  
Tap

windows ✔ Latest evernote can't be installed after old version not uninstalled properly

311 posts in this topic

mooni - still have the same issue with not being able to uninstall the old version

Share this post


Link to post
Share on other sites

I had the exact same problem under Windows 7. Finally clicked Evernote.msi and installed successfully.

Share this post


Link to post
Share on other sites

Hi, was this ever resolved?

I am having the exact same problem with upgrading to 4.5.8 :(

I have tried to uninstall and reinstall but face the same issue that the 'network resource is not accessible' but when I checked it is there! Please can someone help?

Thanks.

Share this post


Link to post
Share on other sites

I believe I had to manually uninstall and clean out the Evernote garbage (or use an uninstaler like Revo).

Share this post


Link to post
Share on other sites

I have tried everything in this thread (cmd promt, deleting .msi etc, Microsoft registry cleaning tools etc), and I still get this:

Clipboard-1.jpg

Share this post


Link to post
Share on other sites

Please file a support request via the link in my signature. We'll need to get some logs from you to help you.

1 person likes this

Share this post


Link to post
Share on other sites

I had the same problem with an error similar to [ "Setup error" "(.\Bootstrapper.cpp]

I had specified my "Temp" variable to be on a drive which was removed.

Changing the temp variable to a drive which exists solved this problem for me.

Share this post


Link to post
Share on other sites

When I update my evernote last week, I force removed the old one firstly and setup the new version. But it says "Evernote was already installed by another user. Only one per-user installation is supported.

An administrator can install Evernote for everyone after the per-user installation is removed."

I am the administrator group user. I deleted the evernote folders. deleted all the register items searching by the keyword"evernote". I also try to use the following software "windows installer clean up","cclear"etc. but it not works.

Anyone can help me.

Thank you very much.

michael

post-111667-0-97541900-1352754747_thumb.

Share this post


Link to post
Share on other sites

There are probably a few EN leftover files and/or registry items on your computer. I recommend you use REVO uninstaller to force a clean un-install. Go to Evernote.com, sign in and see if all your notes are there (WEB version).

Then install a new EN client, sign in with your username and password and sync.

By the way: I'd do a regular backup of your username.exb file (this is where all your notes are stored).

Wern

1 person likes this

Share this post


Link to post
Share on other sites

There are probably a few EN leftover files and/or registry items on your computer. I recommend you use REVO uninstaller to force a clean un-install. Go to Evernote.com, sign in and see if all your notes are there (WEB version).

Then install a new EN client, sign in with your username and password and sync.

By the way: I'd do a regular backup of your username.exb file (this is where all your notes are stored).

Wern

Thanks Wern,

I have tried the REVO uninstaller. but there is no evernote show in the Revo now. maybe because I have done the force uninstall,but I don't know where it is clean (I deleted the evernote folder and deleted all the register items searching by the keyword"evernote")

All the data in my account is safe now. I can use them in evernote web. I just do not reinstall evernote now.

Thanks. looking forward to the solving methods.

Share this post


Link to post
Share on other sites

Found this in my Evernote notes. The URL I have for the note is out of date, but the details should still be correct.

Because nobody want's to help I help myself. For our problem solution is in EvernoteSetup.log file. In mine I found following line:

Located product {0ED78DCC-01A9-11E1-B2F1-1CC1DEF07CBE} with upgrade code {AE2C091E-CF5F-4e30-8659-D640E23A8B99}.

Open regedit and search first 8 digits in reverse of the GUID for me it was E190C2EA.

I found 2 keys in registry in HKCR\Installer\UpgradeCodes andHKLU\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders exported them (for safety) and then delete. After this I've started Evernote instalation again and it worked.

use above method solve my problem same to Heinrich。thank you so much Owyn

我的问题和Heinrich一样,使用Owyn的方法解决了

Share this post


Link to post
Share on other sites

Hi,

Because nobody want's to help I help myself. For our problem solution is in EvernoteSetup.log file. In mine I found following line:

Located product {0ED78DCC-01A9-11E1-B2F1-1CC1DEF07CBE} with upgrade code {AE2C091E-CF5F-4e30-8659-D640E23A8B99}.

Open regedit and search first 8 digits in reverse of the GUID for me it was E190C2EA.

I found 2 keys in registry in HKCRInstallerUpgradeCodes and HKLUSOFTWAREMicrosoftWindowsCurrentVersionInstallerFolders exported them (for safety) and then delete. After this I've started Evernote instalation again and it worked.

Michal

Thanks Michal, this was exactly what I needed and worked perfectly. The upgrade code GUID was identical to the one you provided. I found 2 registry keys, deleted them and then was able to install the latest version of Evernote.

Share this post


Link to post
Share on other sites

I found a solution for this issue. Find the installation package for the version which is now installed on your computer. Install it again and then uninstall it.

Successful!

Good Luck!

1 person likes this

Share this post


Link to post
Share on other sites

E190C2EA

Hi,

Because nobody want's to help I help myself. For our problem solution is in EvernoteSetup.log file. In mine I found following line:

Located product {0ED78DCC-01A9-11E1-B2F1-1CC1DEF07CBE} with upgrade code {AE2C091E-CF5F-4e30-8659-D640E23A8B99}.

Open regedit and search first 8 digits in reverse of the GUID for me it was E190C2EA.

I found 2 keys in registry in HKCRInstallerUpgradeCodes and HKLUSOFTWAREMicrosoftWindowsCurrentVersionInstallerFolders exported them (for safety) and then delete. After this I've started Evernote instalation again and it worked.

Michal

Thanks Michal, this did it. Thank you very much, you are a lifesaver

Share this post


Link to post
Share on other sites

I had to uninstall evernote too, and now that I am trying to reinstall it I get the same error Is there anyone who knows how to fix this? I am the only user on my pc, I deleted any file related to Evernote with REVO, but still, it won't work. Thanks

Share this post


Link to post
Share on other sites

THese are the messages in the EvernoteSetup log before and after deleting some items from the registry. I am having the same kind of problem as the one outlined in this topic: one per user installation is supported, but I uninstalled Evernote from my PC in December, used REVO to delete all related files and looked into the registry to find the files that might have stopped the new installation. Any suggestion?

[01/10/2013 15:40:02] Evernote 4.6.0.7670 Installation has started

[01/10/2013 15:40:02] Running as user: Marcello

[01/10/2013 15:40:02] Initializing installed product finder.

[01/10/2013 15:40:02] Checking if product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is installed.

[01/10/2013 15:40:02] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not installed.

[01/10/2013 15:40:02] Checking registry for product {f761359c-9ced-45ae-9a51-9d6605cd55c4}.

[01/10/2013 15:40:02] Product GUID {f761359c-9ced-45ae-9a51-9d6605cd55c4} was not found in the registry

[01/10/2013 15:40:02] Initializing installed product finder.

[01/10/2013 15:40:02] Located product {D9FE1AFC-8C6D-484F-B3FD-E50780153234} with upgrade code {AE2C091E-CF5F-4e30-8659-D640E23A8B99}.

[01/10/2013 15:40:02] Error getting product version: 1605

[01/10/2013 15:40:02] Error getting product install location: 1605

[01/10/2013 15:40:02] Initializing installed product finder.

[01/10/2013 16:07:01] Evernote 4.6.0.7670 Installation has started

[01/10/2013 16:07:01] Running as user: Marcello

[01/10/2013 16:07:01] Initializing installed product finder.

[01/10/2013 16:07:01] Checking if product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is installed.

[01/10/2013 16:07:01] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not installed.

[01/10/2013 16:07:01] Checking registry for product {f761359c-9ced-45ae-9a51-9d6605cd55c4}.

[01/10/2013 16:07:01] Product GUID {f761359c-9ced-45ae-9a51-9d6605cd55c4} was not found in the registry

[01/10/2013 16:07:01] Initializing installed product finder.

[01/10/2013 16:07:01] Located product {D9FE1AFC-8C6D-484F-B3FD-E50780153234} with upgrade code {AE2C091E-CF5F-4e30-8659-D640E23A8B99}.

[01/10/2013 16:07:01] Error getting product version: 1605

[01/10/2013 16:07:01] Error getting product install location: 1605

[01/10/2013 16:07:01] Initializing installed product finder.

[01/10/2013 16:07:01] Checking if product {A5C8B875-E86C-4783-83F4-F35E788FFC29} is installed.

[01/10/2013 16:07:01] Product {A5C8B875-E86C-4783-83F4-F35E788FFC29} is not installed.

[01/10/2013 16:07:01] Checking registry for product {A5C8B875-E86C-4783-83F4-F35E788FFC29}.

[01/10/2013 16:07:01] Product GUID {A5C8B875-E86C-4783-83F4-F35E788FFC29} was not found in the registry

[01/10/2013 16:07:01] Checking for already installed products

[01/10/2013 16:07:01] Detected version installation

[01/10/2013 16:07:01] Installed version () did not support admin check. Attempting to use MsiEnumProductsEx.

[01/10/2013 16:07:01] PerUser install by another user: abort.

Share this post


Link to post
Share on other sites

Did it! Not sure how I did it, still it is installing now ;)

Share this post


Link to post
Share on other sites

---------------------------

Evernote Setup

---------------------------

Evernote was already installed by another user. Only one per-user installation is supported.

An administrator can install Evernote for everyone after the per-user installation is removed.

---------------------------

OK

---------------------------

what does this mean?? whats "PER-USER" when i try to update it?

Share this post


Link to post
Share on other sites

I can't uninstall my current version, v4.6, because the uninstaller is looking for the msi file. Where can I download the 4.6 installer on the site?

Share this post


Link to post
Share on other sites

I used Revo Uninstaller to uninstall Evernote. Evernote should put older installers online so we can resolve these types of issues.

Share this post


Link to post
Share on other sites

hello,

i had this problem today when starting Evernote, there was a dialog box saying I need to find the evernote.msi file.

 

I solved the problem by downloading the new version http://evernote.com/evernote/ and by installing it again. After that, Evernote opened as usual, with all my notes still there :)

 

fyi I didnt need to uninstall anything, as Hankman said above

Share this post


Link to post
Share on other sites

Whoever made the installer for evernote should be picking this issue as it is just time wasting. Have the same issue. All registry checked, no trace also on hdd - still unable to install. Moreover there is only one account (my) no other users...

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!


Register a new account

Sign in

Already have an account? Sign in here.


Sign In Now